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June 29th, 2010 by Steve

Book chapter preview: now they can answer back

The Wadds and Earl book project is past the half-way point. More soon, as contributors are being lined up from media firms and other notorious corners of our trade.

In the meantime, a taste of the most recent chapter I’ve written: the perils brands now have in engaging in conversation over two-way media.

The audience can now answer back. And often it wants to do just that. Most brands realise they need to wade in, but face lots of decisions in doing so:

- Who will converse, given everyone can conceivably be a spokesperson now?
- How can you sort blatant brand-baiting from more meaningful engagement?
- Keeping your pecker up in difficult conversations
- Everyone may be watching you: what does that really mean?
- How to ascertain what chatter matters

We’ve got a name for it now too. It is quite a striking one.

June 25th, 2010 by Steve

Tits for tat: a naked truth on the shift to digitised media

Amidst all the talk and digital-native-beard-tugging about the demise of print media, one deeply disturbing facet seems to have barely raised a whisper – what about the norks?

Love it or loathe it (and personally, I am not a fan, although I appreciate it’s a national ins-tit-ution), Fleet Street’s passion for putting near-naked women, and the occasional near-naked gent, all over the pages of its print editions sells papers. And at a time when publishers are selling far fewer papers, can they afford to ignore the transition of titillation to the internet, given its pulling power – so to speak – on paper pages?

Page 3, the daddy of them all, is one of The Sun’s most cherished assets (and that term is something that frequently appears in its copy on the topic). Yet in the master plan for sustainable online journalism, it is being ignored.

While many of the red-tops have tried to replicate the reader appeal of topless women on their web sites, it simply isn’t the same. It’s not that size matters, it’s just that a single evocative image confronting a reader in the morning has far more impact that a bunch of near-naked women smiling from far smaller online pictures. The page 3 web site, for example, seems like a platform for selling branded merchandise rather than, if you’ll pardon the crudeness, a cheap excuse to gaze briefly at a pair of tits.

In fact the Page 3 web site looks decidedly uncomfortable, like it really wants to be like the print version but can’t because there can’t be any naughty bits exposed. It seems more like a guilty-looking brochure for some very bad soft porn.

The media has a real dilemma here. If it exposes as much flesh online as it does in print, it won’t get very far because it risks being morally classified as porn. Yet if it doesn’t find a way to flash its wares on the internet to a similar effect as the print format, it risks losing one of the key factors that compel many readers to buy – and keep buying.

Unless it’s addressed, our nation faces losing some of its most cherished journalistic breast-oriented euphemistic phrases to the mists of time, such as:
- Her firm favourites
- At the double
- Paired down
- Down mammory lane
- Makes a pertinent point
- The Essex beauty

Beyond that, what about all of the cutting insight on politics, world hunger and corporate ethics that’s served up to readers by such ‘beauties’ each day?

Media commentators and influencers, you should make a stand and spotlight an issue that, if not resolved, could see part of our British heritage gone forever. The gawp factor that has long been the envy of foreign journalists could well be going tits up.

June 22nd, 2010 by Steve

AMEC 10 and the glass ceiling of measuring reputation value

I posted a comment to this effect on PR Moment, but one thing that strikes me about the AMEC 10 PR evaluation discussions and grandesque declarations (though the intention is spot on) is that if the PR industry begins a gallant guest to put pound signs in front of everything it does to enhance reputation, it will fail.

The Barcelona Declaration of Research Principles represents baby steps, so this is absolutely no criticism of what last week’s debate aimed to achieve. And it’s absolutely agreed that outcomes and business results are what need to be measured.

But in the interests of modernising the long view of PR evaluation, we need to recognise that quantifying, in a clinical and pound sign-oriented way, precisely what PR investment does for brand value and hence shareholder/stakeholder value will always have limitations.

Commercially, reputation’s value lies in its ability to get customers to spend or recommend. And the only way you can truly measure reputation levels in order to gauge that is to go and ask everyone who could potentially be a customer what they think of you and whether they will buy/recommend. And do so frequently. Even then, there are no assurances they will give you the right answer or any degree of clarity.

Further point: AVEs dead? Not dead, no; but of increasingly limited value in the modern media world. It may be useful to know what the equivalent ad exposure would have cost. But it does not allow you to measure PR value, and anyone who ever claimed it did that was grasping at straws in the absence of something better.

Comparing bought media costs to what earned media costs only helps you to highlight that they’re different beasts, rather than drawing some sort of comparison that allows relative value to be assessed. That in itself is an aide to better understanding how PR has value and how it can be used as a commercial asset. But it’s a crude tool and only useful as an aside to the quest for better, grown-up measurement.

The main thing that PR agencies need to be when modernising their evaluation, and that the industry needs to be in pulling people together to crack this, is honest. Just because media is digitising and the resulting audit trails give us far more to go on does not mean that we can put pound signs against everything and be absolutely convinced that we’re right. PRs need to be clear with clients on what can be measured, what can’t be measured and why you’d even want to measure some of these things in the first place.

We need a single approach to unequivocal proof, not just a way of winning the case through sheer weight of argument and personality.

June 17th, 2010 by Steve

Horns of plenty: 10 custom British vuvuzelas


Last month the UK couldn’t decide on who should be the next Government. This month, opinion is even more polarised – over the love or loathing of the vuvuzela.

The plastic replicas of traditional South African horns have split our nation in two and debate over whether to ban or encourage them during and beyond the FIFA World Cup has raged on Twitter.

So it was only a matter of time before an entrepreneur stepped forward with a money-making importation and customisation idea. Personal opinions over these giant kazoos aside, I felt it was time for a list of fantasy customised vuvuzelas that would doubtless be lapped up by British consumers:

1. The @Stella_Artois VuvuStella – for ordering strong lager in busy pubs before last orders.

2. The @beansmeansheinz Vuvusmella – for yet more trumpeted blasts of air.

3. The @first_direct Vuvudweller – a freebie sweetener for lucky customers who’ve had mortgage applications approved.

4. The @stamfordthelion Chelsea FC Bluebluezella – see what I did there?

5. The @paulweller Vuvuweller – it can get you out of any scoooter Jam.

6. The @loaded_website Vuvufella – for blokeish readers to sound in pick-up joints, when they’ve got the horn.

7. The @oxford_english Vuvuspeller – for literary perfectionists to sound every time a misspelling is spotted.

8. The @SirAlanMSugar Vuvuseller – for armchair fans to show their support during the next Apprentice series.

9. The @Bellamag VuvuBella – girls, sound the alarm at the first sign of any wardrobe dilemma.

10. And finally, a must-have: the @majesticwine Vuvucellar – toot to signal your imminent thirst when stocks are running dry.

June 15th, 2010 by Steve

Speed experiences something rather fishy

A pleasant tale. Or tail.

Visitors to Speed HQ in Leicester Square will have been swept off their feet (and into a meeting room, or towards the lollipops in reception) by our front-of-house dynamo Sonia ‘Sonic’ Carneiro. Possessing superhuman powers, she single-handedly makes the places run smoothly in the face of peril, amuses her colleagues constantly and ensures hungry clients have something to eat when they turn up having missed lunch.

What few know, though, is that employment contractual negotiations with Sonic were not routine. Flexible working, pension generosity, birthday off, broadband paid for at home – the things that have again made us Holmes Report Best UK Agency to Work For – failed to impress.

What Sonic wanted was lobster.

At least that’s what she said. I’ll never know. It may have been (face it, it was) just a way to wind me up. Each day for the past few months I have been reminded that the lobster promise had not been fulfilled.

Until today. Tuesday, 15 June, 2010. The day Sonic finally got her lobster.

What have I started?

June 15th, 2010 by Steve

The book: chapter three

Time for another quick literary snorkel into the progress on the book on PR that Stephen Waddington and I are writing.

Chapter three is nearly done. It’s a fairly meaty one, covering the stinker of a word that is disintermediation – cutting out the middle-man.

There will be a full preview of the whole book here in due course (i.e. once the bleedin’ thing is finished) but in the meantime here’s what the third chapter covers:

- What disintermediation means for brand risk: how to make sense of media change rather than just sweating about gaining some sort of control.

- Where the power base lies and how it may evolve: the ‘wall’ of old media and how influence is changing.

- The art of conversation: are brands, honestly, up to it?

- The mashing up of future media: how one media will emerge, and the reputation management implications for brands.

- Media everywhere: how content delivery and accessibility is altering reputation and brand engagement.

- Media planning in a converged media world: command versus control, and how to plan and chart editorial influence when the rules have all changed.

More soon.

June 14th, 2010 by Steve

10 PR agency scenarios that would look great in LEGO

The Einsteins out there will not failed to have realised that this is a rather frivolous blog post.

While chuckling at the fantastic output of LEGO’s latest PR sting, a re-enactment of England versus the USA at the World Cup, I started thinking about what other momentous events and everyday happenings could be captured in glorious Danish-designed miniature plastic technicolour. The Battle of Waterloo. The (alleged) Moon landing. When Tony met Gordon at Granita that night.

Better still, what about those moments all agency PRs have during their careers? When only a very special facial expression will do, and the scene is a carbon copy of many like it that have gone before – same scenario, different time, different client.

So here are 10 PR scenes that, once the hay-making of the World Cup is done with, LEGO really should enshrine:

1. The press conference is about to begin, but just one journalist has turned up: agency people dash about barking into their phones, client sweats profusely, spokespeople try to play it cool but are privately miffed that the hacks are late. Again.

2. The ethereal client brief: agency team plus client in a meeting room, client seeks to pinpoint the action required on a new initiative but does so using words like ‘thing’, ‘lateral’ and ‘excite’.

3. The drunken account executive: clear-the-air meeting with line manager or boss the morning after the keen-as-mustard PR has had one too many Babychams and done something immortal in front of the media or clients.

4. The deviant of the brainstorm: in the heat of the action, as multiple minds come together to apply brilliance to a client’s strategic problem, someone blurts out some supposed wisdom. Normally involves donkeys or mass adult nudity.

5. The ‘virtual team’ planning meeting: PR agency, ad agency, media agency and some other agency people muster with the client to join forces, but then the ad people use an acronym or terminology that no-one else understands, although no-one admits it.

6. The video that won’t work in the pitch despite more testing than a Maclaren F1 car: having started all chipper, the beaming team is reduced to a nervy and shrug-shouldered muddle after the dynamic and engaging vox-pop video fails to start.

7. The kiss goes wrong: at the end of an uplifting meeting, the PR goes to kiss the client on both cheeks, the client (probably non-European) recoils slightly and the PR ends up undertaking a clumsy air-kiss with all the panache of a wrestler.

8. The journalist actually, really just did that in the interview: we’ve all been there. The one who threw up in the wastepaper bin, the one who made an offensive remark, the one who picked his nose and ate it, the one who threw up on the spokesperson. Such is life.

9. The salesperson comes to the PR meeting: the client thought it’d be good to bring the sales head in so we’re all on the same proverbial page. The sales head spends most of the time saying silly things, chucking his weight around and staring at the account manager’s tits.

10. The office tiff: in newsrooms, journalists just stride up to each other and call the opposite number a total w^anker. PRs are sweeter types, preferring to conduct their disagreements behind closed doors, or by email. Apart from the almighty office rumpus, when tongues have been bitten for ages but then tempers flare at a catfight begins. My favourite exchange witnessed: “In my professional opinion you were not being professional.” Cue “In my professional opinion, you’re a f*cking bitch.”

June 8th, 2010 by Steve

Blog pic-up: social media when the words are drab or biased

I always think, sometimes for far too little time, about the words I write on my blog. Clarity matters, impact matters, SEO matters. But until now, I hadn’t really thought about pictures. I slap a pic up occasionally when I think people might like it.

As lines between social media and conventional media continue to blur, this made me think back to when I was choosing pictures for newspaper pages, when there was normally an acute shortage of pics but an oversupply of words. Yet pics were the first things laid out on each page, what drew the reader in and what, typically, made the content most memorable.

Corporate blog writers are often told not to make their words too salesy. An obvious point to anyone who has come from the editorial world, yet often ignored.

Why am I banging on about all of this? Well in searching for information about the area where I’m going on holiday this summer, I came across a blog that had biased and saccharine words yet great pictures. It’s intention was to sell me on Corsica – I was already sold, but the pictures were that good that they ‘told’ me where I’d like to visit and what I’d like to do. I forgave the blog its overt salesmanship because a.) it was relevant to me and b.) the pictures were really good.

So many of the blogs I see are too text-heavy, or use the occasional rough picture rather than good shots. In conventional media, pictures are about far more than just supporting the words – they’re a powerful way of conveying news, features and analysis in their own right, and inspiring readers.

Perhaps bloggers can learn some important lessons from picture editors. Citizen journalism should not ignore citizen photography.

June 3rd, 2010 by Steve

Over the Hill

It’s a worry. I’m 46 and three quarters and this is my first ever blog. Not only that, I’m ‘babysitting’ (babyblogging?) for my boss, whose blogs are the stuff of legend. And he’s younger than me. In fact everyone at Speed is younger than me, which confirms two facts: first, I am old; second, we work in a young industry.

Obviously, I haven’t always been old. But when you’re the oldest person in a team of almost 40 PR professionals, you certainly feel it. Speed is not unusual in this respect – all the agencies I have worked at (and there have been a few) have a similar age profile, with most people in their late 20s and early 30s. Quite what happens to PR folk in their 40s, I’m not sure, but there aren’t many of us around.

This is a worry. At a recent iMedia Agency Summit in Brighton, one of the keynote speakers was Professor Sarah Harper, director of the intriguingly-titled Institute of Ageing at the University of Oxford. In a wide-ranging presentation, Prof. Harper argued that the wider marketing community needs to rethink its attitude to the ‘silver’ market and shift the focus away from an obsession with all things ‘yoof’. The flurry of approving tweets from the largely 30-40 year old delegates at the summit were testimony to the fact that the professor had hit a raw nerve.

Simon Hill (almost 47)