March 18th, 2009 by Steve

Crystallised thought shower output flown from flagpole – fight this from the beaches

All hail the Local Government Association. Finally, someone had had the balls to really take on the scourge of business bullshitspeke and attempt to choke the life out of it. And advocated a Churchillian approach to communciation – simple and clear = powerful and memorable.

In a list of 200 “banned” examples of awful jargon, the LGA blasts (if that, indeed, is not overstating the reaction and therefore appropriate terminology) such sins as:
- Benchmarking
- Seedbed
- Slippage
- Value-added
- Holistic
- Contestability
- Synergies
- Tranche
- Subsidiarity
- Potentialities

That’s right, ‘potentialities’. What a pile of toss.

What’s more, the LGA even got a good recession angle into the story, stating that the economic shambles makes clear communication even more important.

Brilliant job.

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March 17th, 2009 by Steve

Weathering the storm

Amazing what a bit of blue sky can do for the mood at work isn’t it?

It is a real battle for PR businesses at the moment. Not just the economy, but the transition (and to a degree, those are linked) to a more commercially-astute and tangible service model. And one devoid of fluff.

But after arriving at a new office yesterday and seeing blue skies through the windows today, perhaps things are looking up. Rather than dwelling on the long road to recovery and the weekly check on finances, perhaps a bit of sunshine will bring some positive perspective.

At least the cranes next to my new desk mean I’m having to look up.

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March 10th, 2009 by Steve

Moving on up

Our company is doing a brave thing on Friday.

We’re moving offices, having committed to a new lease in the heart of London’s West End and made investments in back-office, sales and facilities.

While not truly palatial, the new place is several steps up from the office I’ve been working in for eight years. And we’ve done it at a time when most PR firms are living fairly hand-to-mouth and wouldn’t contemplate this degree of risk.

Crazy? No. It’s a good time to do property deals. But more importantly, it’s a good time to invest shrewdly in success beyond the recession. The new office will be a fresh start for the team, a step up for clients and offer better facilities for media briefings, meetings and the all-important banterous teasing of colleagues.

A bold move, but I’m looking forward to looking back in a few years time to recall how we had the guts to go for it in the depths of a recession.

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March 5th, 2009 by Steve

The great PR Week Twitter debate and a dose of commercial realism

I’ve stayed out of the PR Week Twitter debate. It’s not that I’m shy, nor that I am shocked that PR Week has started a debate. It’s just that I’m working on a big project and it has been keeping me occupied.

Equally, there’s little to add that other PR bloggers, commentators and general gobshites haven’t already said. Or Twittered. And agencies moaning about being poorly ranked should smarten up and modernise rather than acting like a bunch of teenagers.

So let me try to bring in another perspective: size doesn’t matter.

By that I mean it doesn’t matter how Twittery your staff are, it’s what you do with it that counts. I’m not going to make a big deal out of our firm having lots of people on Twitter any more than I’d boast about how many phones people have on their desks or in their pockets. It’s just another communications medium.

But a damn good one. So the question for me is, which agencies are really using Twitter to boost reputation – and ultimately impact sales – for the clients? Few, probably. But those that do are onto a good thing, and good on them. Perhaps PR Week should do a listing of the least digital, least accountable and most luddite PR agencies in the UK.

I suspect if you asked PR agency staffers to do timesheet entries for everything they Twitter (unrealistic, yes), they’d struggle to recharge large chunks of that time to clients. That said, Twittering (like the phone) with journalists does involve asking them about the curry they had last night or whether Newcastle are (correct grammar, see appropriate media style guides) going to be in the Championship next year (doubtful).

I’d like to see the debate tackle the commercial realities behind how PR agencies use Twitter. If there was ever a time to prove the financial value of PR in its adoption of a new technique, it’s now.

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