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August 31st, 2011 by Steve

Comments allez-vous?

Media never used to be two-way. Not really. You rarely knew what readers really thought. Yes there were letters to the editor, some of which were genuine. Yes there were the vox-pops, many of them highly selective.

Now media is becoming two-way. The audience can answer back, can contribute to the story, and is increasingly challenging how journalists work and what kind of content they produce. To an extent.

Most of us know this. Most PRs with half a brain also know that one of the main factors under scrutiny as media continues to digitise and modernise is the exertion of editorial control – we want the audience to get engaged and answer back, but there are limits on moral, ethical, legal and plain old decency grounds.

Which is why it is strange to see one of the first ways of mass audience (or readership) engagement - the comment stream at the foot of media stories published online – being something of a Wild West affair. Take a look at this comment stream from a MSN article earlier today, covering a Pizza Express silly season story about album covers recreated in pizza.

Genuine readers maybe, but looking for a different pizza action.

My point here is that media comment streams seem to be becoming a new form of online anarchy, as people have realised that there are typically scant controls on them yet a big audience reading them. Many media have pretty close scrutiny and will remove anything that breaches editorial policy, but most only get taken down once they’ve been seen by a lot of people and criticised, so by then the damage is done – and perhaps that’s part of an attempt to increase traffic anyway. Does it harm the brand/s publicised in the story? Not really; if anything it increases talk about the story. But it may dilute the impact of the story or deflect attention from the messages you’re trying to communicate.

There’s also the question of volume, with certain stories – typically those with strong political views one way or the other, like The Guardian’s recent forgiving commentary piece on the English riots - creating such a torrent of comments that the stream has to be shut down, so defeating the object.

The challenge for the media is how best to make comment streams a way of embossing their content, engaging the audience and driving eyeballs without compromising editorial quality or principles so that their brands are devalued. They can’t have someone sitting there hawking over every story, but equally need to find a way of both automating some aspects of editorial control while having human brains applied to more crucial considerations.

Which isn’t easy.

Just one of the many challenges the media and brands seeking publicity face as media changes and the potential of these new points of influence becomes clearer. And exploited.

And imagine what it’ll be like when comment streams become video files.

April 13th, 2011 by Steve

You spin me right round, baby: how PR has changed since the 1980s

Hello PR person.

Do you work hard? Are you hungry for success? Will you put work ahead of everything else in order to fulfil your potential and meet the expectations of your employer?

Thirty years ago PR people may have given quite different answers to the same questions. Things were different then (not that I know first-hand, I was in primary school), before the 80s boom and long-hours culture took hold.

Having watched a few episodes of Kirsty Young’s excellent series on Britain at Work, charting how earning a crust has changed in this country since the post-war period, I got thinking about how much PR has changed in the same time. Or more specificially, since the introduction of computers in the 1980s.

There is so much crap flying around at the moment about the future of PR, how social media is just oh-so-friggin’-wonderful and how PR is now somewhere between one of the most important things a business can do and an irrelevant niche exploiting fast-declining media. So it’s time to take a long hard look at reality, and history. Not just look to an uncertain future, but see what we can learn from the past, and then see if that gives us some food for thought about the future of PR, given our past mistakes and advances.

PR is on the cusp of some definitive change. If only we knew what. Some agencies fear change, others are falling over themselves to stuff our heads with digital things, some are doing the same old thing and hoping for the best.  Some people get it, some people don’t. Change is the only thing that is certain, and those that get it right will be the successful ones.

Why will it be worth reading this blog over the next few weeks? Well, I don’t know whether it will, but let’s give it a shot. Each week I’ll be focussing on one of the past three decades, bringing together some perspectives (or memories, for the grey-haired amongst us) on what it was like, what progress we made and what we’d rather forget. I’ll be interviewing some of the people who’ve been in PR a long time, others who’re done a decade or more, and some fresher faces.

This week it’ll be the 1980s. The decade of the Falklands conflict, hairspray, the Mini Metro and some of the greatest yet cheesiest pop yet produced.

Next week, the 1990s. Grunge, Maastricht, Britpop, the rise of the internet and the first football team to win the treble.

After Easter, the 2000s. Dot.com flop, credit boom, credit flop, ropey music generally.

Then bang up to now, with some thoughts on what we can learn from the past and how PR may look in the future.

These posts will cover things like how success in PR has changed, how techniques have changed, the agency/client relationship, part-time and remote working, dress codes, and the conspicuous consumption of booze and drugs. Perhaps.

So some properly thought-out out stuff, about PR across old and new media, across old and young people. Without all the jizz about influence, sentiment, successes, learning and early bird discounts. More anon.

March 29th, 2011 by Steve

Leaving the fold

When I started in technology PR there were seven print magazines covering Local Area Networks. Seven.

And before you mock that was 1995, not 1892.

Today there are none specifically, and last night’s announcement that Computer Weekly and MicroScope will be online only after being purchased means that print media covering technology are a much-endangered species.

A decade ago, when print issues were wafer-thin as the shift online began and the dot.com blip bit, there were concerns that the specialist technology press was on its arse. What followed was a revival and a wholesale shift online, so the latest news is really just further affirmation of a gradual and inevitable process rather than the straw the broke the vertebrae.

The digitisation of technology media has generally been a good thing. There may be less journalism work around than in the heady days of the late 90s, but the industry was bloated then and editorial could be swampy. The audit trail created by digital media has at least made the press more accountable to a specialist market and, I’d argue, more valuable. No-one really knew whether people were influenced lock, stock and barrel by seven LAN mags anyway. 

So rather than drying eyes over the demise of more paper, PRs should acknowledge that the shift online has removed much of the uncertainty surrounding the value of what they do.

Though for the time being, those ‘who has got today’s Computing?’ agency-wide emails may still be a lingering remnant of a bygone age.

March 3rd, 2011 by Steve

What the iPad 2 really means for PR

Not a lot.

It’s a powerful little computer. It looks pretty and is apparently much lighter than its predecessor. Its chip is butch.

When the first iPad came out there was the usual smorgasbord of hype about how it would change the way people ‘consumed’ media. And it’s certainly true that tablets of all kinds are doing that. Some of the iPad apps now available from publishers provide  an incisive glimpse of where media is heading, with content delivered in an intuitive and engaging way that far outstrips other digitised editorial forms.

iPad 2 is kind of the same but better. Apart from one subtle difference – the onboard cameras. On both sides. But you knew that because of all of Apple’s pre-launch leaks.

Why does a front-facing camera make a difference for PR? Because of the potential is has for human interaction.

If you think of tablets less as a small computer and more as a big phone that you can see things better on (though the lines are ever-blurring) that makes a bit more sense. As it stands, the iPad is a great platform for consuming media on. Providing the software is right, it gives most of us the ability to read and view editorial content in a bright, entertaining and informative way while we’re on the move. It might not be a substitute for all printed and conventional broadcast media, but it goes a long way.

The previous limitation was the reader or viewer engagement was largely limited to text-based interaction. Type things into social media applications or services. Type comments at the end of a media article. Type comments and enter them into a live debate. That’s all well and good, and there are increasingly good analystics for measuring what that ‘feedback’ means for those concerned. But it’s pretty one-dimensional, a bit laborious and a fairly closeted kind of engagement.

If Apple gets it right with Facetime, and other tablet makers follow suit (which they tend to do), the camera’s capacity to enable conversation – see the face, hear the voice – has the potential to change the way in which media content is devoured (hey, that seems like a better word than the well-worn consumed) and people are persuaded.

It could be a subtle yet important development in the quest for certainty in the influence game, because media becomes more powerful.

Let’s hope that power is used appropriately, and PRs get to grips with its potential quickly.

January 13th, 2011 by Steve

That alleged nazi sex thing and the right to comment

Max Mosley, as well as being a potentially high-tempo dress code for a dinner party, is a man who’s been on a mission to reset the parameters by which brands and individuals are able to comment on – or quash – media stories.

You’ll recall the story no doubt. Editorial with words like nazi and sex in the headline tends to have that effect. The former FIA motor racing president was the subject of a News of the Screws sting (copy now tucked safely behind the firewall) in 2008 that alleged the rumoured occurance all sorts of potentially pleasurable domestic shenanigans.

This week Mr Mosley, who was given airtime by The Guardian to state his case, took the matter to the European Court of Human Rights in Strasbourg. Central to his privacy campaign is his belief that the media should be forced to notify individuals and organisations about stories that feature them before they are published, as not doing so is, he claims, a breach of human rights.

Now most PRs might think that something which compels journalists to call and run through a story’s contents before it even hits the subs desk would be fantastic. We’d get the inside track, be able to integrate other marketing tactics to further the impact of the editorial, and gain a greater sense of command (if not control) over the whole editorial process.

Or would we? If such circumstances became required, surely the media would only enable us to comment begrudingly, late in the process, in a formulaic way, with little room for brands to apply clever thinking to what they say and how they’re looking to influence their audiences.

To reinforce that point, think about how the British media works when it comes to seeking comments on editorial that it plans to publish. If journalists are actively seeking your expert input on their editorial in order to embellish it, validate it or add greater colour, then they tend to give you as much scope and time as possible to do so.  It’s in their best interests.  If a competitor, for example, has made claims about you, they tend to give you a ‘reasonable’ amount of time to comment and typically are hoping there are some tit-for-tat claims made by both parties in the run-up to deadline.

But if it’s a dirt story, particularly one that they think you’re likely to want to try to block or undermine in some way, they tend to give you as little time as possible, to narrow your window of opportunity to an arrowslit. Any comment will require you to think on your feet (or on one foot) and make what, the journalist hopes, is a token gesture, even defensive, comment. Legally, and by most written and unwritten press codes of ethics, you need to be given the opportunity to comment, but therein lies the issue. As a hack, my newsdesk would normally encourage me to give most people about 15 minutes to have their say, by which time the presses were already getting fired up to roll. Or 10 minutes if the guy was a real arsehole.

Should a judge be the person to decide on how editorial practice should be undertaken, rather than an editor? Well yes and no, in my view. The whole notion of ‘opportunity to comment’ does need some form of legislation so that it is better defined. But in the age of diverse and fragmented, one-way and two-way, conventional and social, media, the window of opportunity afforded is unlikely to be extensive.

But if we allow individuals and brands to stick the boot into any negative editorial concerning them that they do not like the look of, recruiting armies of bloated lawyers to mass in a pincer formation in order to nullify any threats, we’ll end up with a flacid, handcuffed media unable to deliver the potency of editorial that the world of PR lusts over and can ultimately thrive on.

And yes I am aware that that previous paragraph contains some sexual and nazi undertones.

January 7th, 2011 by Steve

British PRs: (un)officially the best in the world?

So according to The Economist (disclosure: Speed client), the British media market is the world’s most savage. The competition for compelling editorial is at its most cut-throat. Newspaper development (or rescue) strategies require balls of steel.

We’ve long known that it’s tough out there for the media. In Britain, as in many parts of the world, there’s unprecedented change because of digitisation and the resulting fragmentation.

The article makes the point that despite the much-heralded demise of British media fortunes and influence, newspapers are everywhere and cunning strategy is coming to the fore.

Now then: if British media is the toughest and smartest in the world, and PRs are a conduit to the media and its editorial influence and must mirror the way it works in communicating succesfully, does it not follow that British PRs are the toughest and smartest around too?

Ask most agency PRs in this country and they may well agree. Those of us who began our PR careers pitching the tough hacks out there (yes, you know the ones I mean) and have experienced media around the world may well concur. Work successfully with the British media and you can probably do so anywhere.

We need sharp writing skills, quick thinking, thick skins, analytical powers and the nerves required to deal with constant change. Just like the journalists.

It’s just a shame our budgets are tied largely (as they should be, to be fair) to market opportunities rather than media difficulty. Or I’d be off buying a yacht rather than sat here writing this.

December 9th, 2010 by Steve

Why digital is way better for PR than advertising

“Professional poisoners of the public mind, exploiters of foolishness, fanaticism and self-interest.”

That’s how PR forefathers Ivy Lee and Edward Bernays once described what we do. Have we changed that much in the past near-century? And might our value be on the wane?

In a forthright defence of PR’s value in the FT – A good PR consultant is worth the money – entrepreneur and former Speed parent Loewy chairman Luke Johnson gives a sparkling summary of why every business should spend on PR, take it seriously and work closesly with agencies to succeed at communications.

He trumpets commercial value by saying the PR industry has moved on from spin to critical management of communications with “investors, regulators, politicians and other discreet audiences”.

But the standout was his take on why the digitisation of media holds greater potential for PR than any other area of marketing, including advertising.  Fragmentation of media outlets and the consequent surge in opportunities to comment (editorially) have substantially broadened the scope of how PR can help organisations to communciate, he says. Advice on navigating media change – give the pace at which online and offline media are evolving – has also never been at more of a premium, he argues.

Equally, success rests with finding the right adviser. Which makes me a little smug that Speed has spent this year investing in ensuring all staff understand and can counsel on communication across all forms of media, rather than creating a digital ghetto alongside a group of have-nots.

November 1st, 2010 by Steve

Holding back the flood: PRCA conference thoughts

I’m on a panel at the PRCA National Conference in Manchester this Thursday talking about ‘how mainstream media is adjusting to the new world’.

Given that I haven’t worked in journalism since the web was in its relative infancy, I’m probably not best placed to comment directly, so it’ll be more of a PR’s view of media change and how it impacts and challenges clients, as well as my views on journalism.

One factor that seems to be shining through from the initial correspondence about the topic is that the sheer volume of interaction with the audience by social media is something that threatens to overwhelm mainstream media. All part of the media’s modernisation pains no doubt, but nonetheless one that’s worthy of proper thought now rather than waiting for the floodgates to be breached.

To be honest, when I was a journalist encounters with actual readers were rare. And when they did happen, it was normally someone with too much time on their hands complaining about errors in the crossword.

Now though, it’s increasingly common for the audience to participate in the story. And just like those calls from nutters (I know that’s politically incorrect, but that was the common term in the office) with a story idea or a comment on a story that had run, the challenge for the media today is to sort the wheat from the chaff. To work out what really matters to their readers writ-large and why.

Some early input from Sarah Hartley of The Guardian who’s going to be on the panel is that the scope and volume of social media looks mountainous for both journalists and their employers. The latter need to balance “desire to participate, transparency and maintenance of value”. The journalists have unprecedented access to readers, but participating in those conversations is tricky as there are so many of them.

If social media continues to grow in popularity and mainstream media continues to digitise, this will just be the thin end of the wedge.

For me, the challenge is for mainstream media not to get carried away by listening exclusively to the slice of their audience that is currently using social media in deciding what content to carry or how to write it. Editorial control must modernise too, but control must be retained rather than letting, potentially, a braying mob dictate perception and reputation. Beyond this though, consumers are starting to encroach on the conventional role of journalists though, by rating products and services themselves. Tapping into that rather than letting it rule the day is a big challenge for regular media. And one of many.

More on Thursday. The panel will be chaired by the BBC’s Matthew Eltringham, a social media pioneer amongst journalists. For conference details (if you’re in PR, you’ll surely have had these already) are here.

October 26th, 2010 by Steve

i: am not really sure it’s the answer

Ooh the excitement! A new national newspaper. This morning made me feel as frothy as when I bought the launch issues of Today and The Independent.

The latter’s new 20p spin-off, i (presumably a nod to the digital age rather than Ali G), is an attempt to package content in a friendlier format. Here’s a quick and rudimentary review of what the publishers are calling a new kind of newspaper:

Format
First thought, it looks like Metro. Which is unsurprising, and no bad thing, given Metro’s success. A good, clear and practical format for commuting in particular, given readers are often peering at columns from beneath a fellow traveller’s armpit. The bags of news snippets approach works pretty well, but does for me represent a dive into canteen journalism – simple fare simply served, with a certain monotony assured. Personally I miss the headlines and am left feeling a bit uninspired, even if ‘everything’ is there.

News content
Well, it’s all there. i draws on The Independent’s existing editorial content and serves it up in bite-sized chunks. The only problem is that nibbled can leave the consumer feeling a bit hungry. Plus the editorial potency seems a little watered down – many of the single-paragraph newsbites seem like the rather bland first paragraphs of Press Association or Associated Press news copy – intended to satisfy the needs of all media, but in need of some jazzing up.

Features/analysis
Actually pretty good, and the one thing that sets this apart from Metro for me (and could make i worth paying for). A good range of topics and the iQ section is pretty well written. But again, Metro has done much to inspire in recent times with its features formula and analysis.

Sport
This is where, for me, the canteen format doesn’t work. If you’re a sports fan, you’ll doubtless know last night’s results already, so a single-par list isn’t really helpful. It’d be better to lead with analysis and interviews, which it seems to have packaged well.

Business
Pretty lightweight, and nothing that can’t be accessed easily elsewhere for free.

Whether it’s worth 20p when Metro is free, much online is free and other papers don’t cost much more

Is it worth the money? I’d say yes. Does it do enough format-wise to make it an intriguing or even invaluable new way to ‘consume’ printed editorial quickly in the morning? Not really; more of an interesting approach, but evolutionary rather than revolutionary. Overall, it’s a decent read. But it left me thinking that quality editorial in the more detailed conventional press is worth paying for, which is probably not the intention. It’s not the future of journalism, but given many other publishers still seem to be tugging their beards at least it’s an attempt to innovate.

October 21st, 2010 by Steve

‘Riots’: bad PR tool?

“There will be rioting in the streets”.

So several colleagues have told me over the past year, asked about the UK’s economic prospects and likely civic mood in the face of deficit reduction policy.

In the aftermath of yesterday’s spending cuts ‘revelations’, unrest in the streets doesn’t seem at all far-fetched. We’ll doubtless see more protest marches, novelty placards and bawdy papier mache effigies of members of the coalition Government adorning urban areas over the coming months.

Not really a riot though it it? The French tend to make more of an impact to the point that it’s virtually a central thread of national pride. Bangkok’s big protest became a tragedy earlier in the year.

The three-day week era in the late 1970s and the miners’ strike of the 1980s produced defining images of those decades in the UK media. But the actual riots of note were Brixton and Toxteth, and generally accepted to be caused by tensions between communities and the police rather than employment and policy issues per se.

Besides, I am not convinced that protests in the streets will really cut it in the internet age. The implicit threat of ‘I’m going to stand in the square adorned in neon chanting for a media that is already a bit bored of this’ doesn’t really compare with the influence over opinion that can be created online. In the 70s and 80s, protests and, to a degree probably, riots were about making a highly visible statement to the general public through mass conventional media. I saw this first hand when I was one of the ‘women’ who formed a human chain around the Greenham Common air base in 1983 – everything was about catching the camera’s eye. While I’m sure activists and aggrieved workers will co-ordinate their message delivery across conventional and digital media, you have to wonder whether taking to the streets is really worth the effort compared to time spent at a keyboard using social media to garner support.

Multiple ‘in the streets’ non-violent protests runs the risk of news saturation, and so less prime-time exposure. There are only so many times you can make a chanting crowd look interesting on the screen or sound menacing on the radio.

But if it does get a bit messy out there, at least expect some slick PR from the police: there’s nothing like the threat of tear gas and petrol bombs disrupting a Saturday morning High Street stroll to help build a case for sustained manpower.

And if the UK does turn to ‘French-style protests‘, perhaps we’ll at least try to do it properly, with striped jumpers, berets, utter nonchalance and the occasional break for a pastis.