Hello PR person.
Do you work hard? Are you hungry for success? Will you put work ahead of everything else in order to fulfil your potential and meet the expectations of your employer?
Thirty years ago PR people may have given quite different answers to the same questions. Things were different then (not that I know first-hand, I was in primary school), before the 80s boom and long-hours culture took hold.
Having watched a few episodes of Kirsty Young’s excellent series on Britain at Work, charting how earning a crust has changed in this country since the post-war period, I got thinking about how much PR has changed in the same time. Or more specificially, since the introduction of computers in the 1980s.
There is so much crap flying around at the moment about the future of PR, how social media is just oh-so-friggin’-wonderful and how PR is now somewhere between one of the most important things a business can do and an irrelevant niche exploiting fast-declining media. So it’s time to take a long hard look at reality, and history. Not just look to an uncertain future, but see what we can learn from the past, and then see if that gives us some food for thought about the future of PR, given our past mistakes and advances.
PR is on the cusp of some definitive change. If only we knew what. Some agencies fear change, others are falling over themselves to stuff our heads with digital things, some are doing the same old thing and hoping for the best. Some people get it, some people don’t. Change is the only thing that is certain, and those that get it right will be the successful ones.
Why will it be worth reading this blog over the next few weeks? Well, I don’t know whether it will, but let’s give it a shot. Each week I’ll be focussing on one of the past three decades, bringing together some perspectives (or memories, for the grey-haired amongst us) on what it was like, what progress we made and what we’d rather forget. I’ll be interviewing some of the people who’ve been in PR a long time, others who’re done a decade or more, and some fresher faces.
This week it’ll be the 1980s. The decade of the Falklands conflict, hairspray, the Mini Metro and some of the greatest yet cheesiest pop yet produced.
Next week, the 1990s. Grunge, Maastricht, Britpop, the rise of the internet and the first football team to win the treble.
After Easter, the 2000s. Dot.com flop, credit boom, credit flop, ropey music generally.
Then bang up to now, with some thoughts on what we can learn from the past and how PR may look in the future.
These posts will cover things like how success in PR has changed, how techniques have changed, the agency/client relationship, part-time and remote working, dress codes, and the conspicuous consumption of booze and drugs. Perhaps.
So some properly thought-out out stuff, about PR across old and new media, across old and young people. Without all the jizz about influence, sentiment, successes, learning and early bird discounts. More anon.










Comments allez-vous?
Media never used to be two-way. Not really. You rarely knew what readers really thought. Yes there were letters to the editor, some of which were genuine. Yes there were the vox-pops, many of them highly selective.
Now media is becoming two-way. The audience can answer back, can contribute to the story, and is increasingly challenging how journalists work and what kind of content they produce. To an extent.
Most of us know this. Most PRs with half a brain also know that one of the main factors under scrutiny as media continues to digitise and modernise is the exertion of editorial control – we want the audience to get engaged and answer back, but there are limits on moral, ethical, legal and plain old decency grounds.
Which is why it is strange to see one of the first ways of mass audience (or readership) engagement - the comment stream at the foot of media stories published online – being something of a Wild West affair. Take a look at this comment stream from a MSN article earlier today, covering a Pizza Express silly season story about album covers recreated in pizza.
Genuine readers maybe, but looking for a different pizza action.
My point here is that media comment streams seem to be becoming a new form of online anarchy, as people have realised that there are typically scant controls on them yet a big audience reading them. Many media have pretty close scrutiny and will remove anything that breaches editorial policy, but most only get taken down once they’ve been seen by a lot of people and criticised, so by then the damage is done – and perhaps that’s part of an attempt to increase traffic anyway. Does it harm the brand/s publicised in the story? Not really; if anything it increases talk about the story. But it may dilute the impact of the story or deflect attention from the messages you’re trying to communicate.
There’s also the question of volume, with certain stories – typically those with strong political views one way or the other, like The Guardian’s recent forgiving commentary piece on the English riots - creating such a torrent of comments that the stream has to be shut down, so defeating the object.
The challenge for the media is how best to make comment streams a way of embossing their content, engaging the audience and driving eyeballs without compromising editorial quality or principles so that their brands are devalued. They can’t have someone sitting there hawking over every story, but equally need to find a way of both automating some aspects of editorial control while having human brains applied to more crucial considerations.
Which isn’t easy.
Just one of the many challenges the media and brands seeking publicity face as media changes and the potential of these new points of influence becomes clearer. And exploited.
And imagine what it’ll be like when comment streams become video files.
Tags: comment streams, editorial control, journalism, media
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