Visit speed website Earlin' PR abuse home
June 29th, 2010 by Steve

Book chapter preview: now they can answer back

The Wadds and Earl book project is past the half-way point. More soon, as contributors are being lined up from media firms and other notorious corners of our trade.

In the meantime, a taste of the most recent chapter I’ve written: the perils brands now have in engaging in conversation over two-way media.

The audience can now answer back. And often it wants to do just that. Most brands realise they need to wade in, but face lots of decisions in doing so:

- Who will converse, given everyone can conceivably be a spokesperson now?
- How can you sort blatant brand-baiting from more meaningful engagement?
- Keeping your pecker up in difficult conversations
- Everyone may be watching you: what does that really mean?
- How to ascertain what chatter matters

We’ve got a name for it now too. It is quite a striking one.

May 27th, 2010 by Steve

The book is go

I am writing a book. With Stephen Waddington. It is frank, pragmatic and does not use long words. Not too many anyway.

It’s about the future of brand reputation and, therefore, what the future may hold for PR.

We’ll be previewing some of the content before it’s published. But in the meantime, here’s what the first chapter covers, and I’ll have details of other chapters in the near future. Don’t expect an-time classic, but do expect sound advice and a hefty dose of honesty:

- Pace of technological change has caught the practice of reputation management on the hop. And many brand managers feel control is slipping away.

- How PR exercised ‘control’ in far simpler times

- The fragility of relationships with customers, shareholders, media and reputation influencers

- The editorial world: how it has changed, how it is changing and the factors that will govern corporate reputation as that change accelerates

- In pursuit of the science of reputation. Digitisation can bring automation and mechanisation, but does that help your reputation?

- Judgement in the glare of an agile direct and indirect media

- If control has gone, can brands take greater command?

Stay tuned.