The Guardian – Orange signs iPhone deal with Apple
O2’s exclusive deal to support Apple’s iPhone in the UK is set to come to an end, after Orange announced today that it would also be selling the handset later this year.

Silicon.com -IT chiefs ignoring data centre energy use
Data centre and IT chiefs aren’t paying enough attention to measuring, monitoring and modelling energy use in data centres – and unless they do, they will not be able to cut their energy costs and meet compliance requirements, according to analyst Gartner.

Computer Weekly – Google Chrome Frame doubles security risk, claims Microsoft
Microsoft has slammed Google’s Chrome Frame, which enables users of Internet Explorer to run the Google Chrome browser withing a frame in Internet Explorer. Microsoft claimed that the Chromium plug-in would open users to greater security risks.

CBR – Social networks key to good customer service: report
Consumers are increasingly turning to social network sites to solve their customer service issues rather than contacting a company directly, according to a new report. The survey of 2,050 UK consumers, conducted by YouGov for salesforce.com, found that two-thirds lack the confidence that a call centre would be able to satisfactorily handle their query.

Computing – New tool simplifies customer feedback management
Customer feedback management firm Managemycomplaints.com (MMC) has launched in the UK with a namesake online service designed to give SMEs the ability to forge closer relationships with their customers, but at low cost. Available for less than £2 per user per day, the new service enables organisations to log, manage and report on every comment a customer makes, giving them greater insight into what their customers think of them, and therefore helping to improve retention rates.