Last night at a Speed sales event we heard Alistair Campbell (@campbellclaret), Will Whitehorn (@willthewisp)and Stephen Waddington (@wadds) talk about the end of spin and the need for a more authentic style of communication in the future.
The main take away from Campbell was routed in why strategic communications is the only type of communications that counts. Having cited the infamous bad handling of the BP Oil disaster as a total failure of strategic communications, Campbell went onto explain why Bill Clinton was the best strategic communicator he has ever met.
Recalling a telephone call between Bill Clinton and Tony Blair on the decommissioning of soviet weapons on the same day the Starr Report revealed the Monica Lewinsky affair, Campbell was impressed by Clinton’s focus on the task at hand.
Years and a Campbell and Clinton interview later, how Clinton weathered the Lewinsky scandal was revealed:
“Bill’s objective was survival. He defined his strategy to focus on things that only he could make a difference to. And his tactics – to make sure the American public knew what he was doing. It seems simple. But, your strategy is the cornerstone of survival in a crisis,” said Campbell.
Speed clients Darcy Willson-Rymer (@KingofCardz), CEO for Clinton Cards and Russell Buckley (@russellbuckley), CMO at Eagle Eye, joined the speakers for a panel Q&A, hosted by Steve Earl.
Here are a few other snippets from the evening:
- Don’t forget that you need to communicate with the public, not the media. It is your relationship with the public that matters.
- The 24 hour news cycle will get worse. The mobile will do to the PC what the PC did to mainframe. And, this will press the fast-forward button on news cycles.
- Your reputation belongs to customers, employees and the public. The job of the CEO is to understand what is going on and participating in online communities is just an extension of that. Sometimes you start the conversation, sometimes you are involved and sometimes you shut up.
- For communication directors who are restricted by the fact their operational business hasn’t adapted to the ‘always on’ nature of today’s media, acknowledge problems quickly and explain that the resolution will take time.
- And, if you want to take the micky out of David Cameron, take a look at www.mydavidcameron.com.
In a world where you will never have complete control over your brand’s reputation, don’t just focus on what everyone else is saying about you, focus on what you can change – your organisation.
You have control over your own PR strategy and it is this strategy that can save you in a crisis.












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