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October 9th, 2009 by Ruth Jones

Social media: You don't have a choice

I want to share a client’s thoughts on social media.

Edward Brice, is Senior Vice President of Marketing for Lumension. Here Ed talks with Fred Von Graf of New Media with Fred.

Key takeaways from the interview:

  • Social Media isn’t about generating sales; it is about advocacy and engagement.  It is about customer generated content, them sharing the experiences they are having with your product
  • Twitter is not a channel for pushing; its for listening. We will likely see this type of technology integrating into CRM systems
  • ROI? We didn’t get wrapped up in ROI, the objectives are so different. If we get leads and drive sales, it is icing on the cake, it is not why we got involved in social media. Twitter, is not a scalable medium
  • If you are not thinking about YouTube and B2B you are missing a trick
  • You need to be thinking about how many customers that you have helped via Twitter. Look at the big picture. Make a distinction between metrics and KPI
  • Social media is long term
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September 23rd, 2009 by admin

Daily News 23/09

Computer Weekly – Vodafone mobile revamp imminent
Vodafone is set to announce new services aimed at taking advantage of increased demand for mobile internet access. The services, expected to be announced tomorrow, are part of Vodafone’s strategy to counter advances by competitors like Google and Apple, according to the Financial Times.

Total Telecom – Cloud computing key to tech cos’ growth
Companies which offer cloud computing services – where software is accessed via the Internet rather than installed on individual computer hard drives – could be in for a recession-driven boom, as they offer a cheaper way to develop and manage IT infrastructure, analysts say. Investors specializing in technology plays are showing renewed interest in the specialist managed services companies offering cloud-based services to businesses.

Computing – IBM forever rings the changes
IBM used to employ 128 chief information officers (CIOs) in as many countries, but has now consolidated these into a single individual, supported by a large group of other executives and researchers, called the Office of the CIO. Fiona Capstick, vice president of geographic integration at IBM’s office of the CIO, tells Computing how and why the company decided to create a single, centralised entity.

Financial Times- Battle of social media
Every day, legions of new websites appear, each competing for eyeballs and dollars. This presents an acute problem for companies. As consumers are presented with a vast array of online campaigns vying for their attention, businesses are grappling with the best way to target and engage them. Many are increasingly adopting an aggressive web-based strategy around sub-branding. Rather than plaster the internet with, say, glossy blue-and-white logos, Ford, the motor company, is creating online communities for each of its vehicle lines.