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May 11th, 2012 by

Tough times test PR and media relationships

Corporate PR is typically about building and managing the reputation of clients. Occasionally it is defending their reputation in a crisis. Very rarely it is hard to describe it as either of those things.

On Wednesday we found ourselves at the epicentre of the maelstrom following the announcement by our client, Clinton Cards Group that it was expecting to go into administration.

Clinton Cards PR Speed

Such situations are fluid and fast moving, and test any PR professional’s mettle. We had 11 minutes of calm from the moment the RNS (release to the stock exchange) was posted to the storm of media enquiries, the first which was predictably from the Today Programme.

From that point until the time that administrator Zolfo Cooper formally took over media enquiries in the afternoon, the Speed corporate team handled more than 80 media enquiries.

Every call was slightly different, many we could not help with – apologies to the dozens of local and regional journalists who were left disappointed by our polite refusal to break down information to local and regional level.

But it was at times like that, when media relations was at its most raw, that you appreciate the generally good natured relationship between journalists and PR consultants.

The majority of journalists, most of which I had been speaking with and met with on behalf of Clintons over the last few months, would start the enquiry with well-meant sympathy.

Several even mentioned how sorry they were that we would no longer be working for such a great corporate client; as is normal in administrations, the administrator is handling corporate media enquiries.

That general attitude, during an otherwise hectic day, made a difficult job considerably more straightforward.

February 16th, 2012 by

Brands Get Pulses Racing This Valentine’s

Romance is BIG business – the British Retail Consortium estimated Valentine’s Day to be worth more than £1.3bn, offering retailers an incredible opportunity to generate big sales and visits.

However, in an increasingly saturated marketplace, where it’s no longer just the typical card and gift retailer vying for the customer’s attention, brands need to develop tactics that make their product stand out, above and beyond anyone else’s.

Whether you’re looking to engage directly with your audience or hit the headlines – brands need to be creative and take advantage of this lucrative opportunity.

And here’s a quick look at the brands that I fell in love with this Valentine’s:

Asda hits the headlines . . .

Without a doubt, this season’s headline grabbing story goes to Asda. As a business, Asda doesn’t naturally spring to mind when you’re thinking of ways to profess your love to that special someone, but they made a huge impression this Valentine’s by simply offering cost conscious shoppers a first – a 7p card. The economy brand card featured the supermarket’s ‘Smart Price’ logo in a heart shape with the words ‘Be My Valentine’ typed above the trademark green stripe. Inside, featured the tongue and cheek message, ‘My love for you is priceless’.

Asda proved that keeping it simple sometimes does work best. You’d be hard pushed to find a national paper that didn’t pick up on this great product-led story, and by association promoting Asda’s key message – value.

Clintons ‘Sings it with Love’ . . .

As described in this week’s issue of Marketing as being ‘one of the more imaginative Valentine’s campaigns’ (& it just happens to be our client), Clintons opted for a more creative (if not vocal) approach, which incorporated the use of its social media channels to drive the campaign forward. The ‘Sing it with Love’ campaign was brought to life through a Facebook app (and supported by Twitter).

Customers were invited to choose their favourite verse taken from 10 of the most popular Valentine’s cards and dedicate it to a loved one. Eight entries were picked at random and had their chosen verse transformed into a personalised song by the Clintons Choir, who then surprised the loved ones of the winning entries. The pop-up choirs were captured on film, with content being seeded directly to the press and via the brand’s social media channels, including YouTube, where the video has to date received over 9,000 views.

The campaign created genuine engagement with both new and existing customers, whilst also inspiring people to capture and share the sentiment of the key season.

Marketing and Sex Appeal . . .

Ann Summers, the nation’s favourite sex toy and lingerie retailer, ran a multi-channel campaign to find a ‘real women’ to be the face of the brand for Valentine’s Day.

The retailer used their existing social media platforms to launch the campaign and received over 4,000 entries. The 10 finalists were revealed in a steamy advert, screened during the final episode of ITV2’s The Only Way is Essex, and viewers were encouraged to vote for their favourite model via a dedicated website. The competition created a lot of noise both on and offline, and received over 30,000 votes. Student Lucy Moore, was revealed as the winner and new face of the brand in early January. The retailer used images of Moore in its store windows, on the website, and as the front cover star of the Ann Summers Valentine’s Day catalogue.

It’s not the first time we’ve seen a brand use ‘real women’ as the focus of their campaign, but if it’s executed well from start to finish it continues to be a winning formula, as proven by Ann Summers. The multi-layered campaign reached multiple consumer touch points and provided an interesting angle for its first ever TV advert.

October 24th, 2011 by

How to host a hassle free event (with the Hoff) . . .

So, what could be better than spending a day with The Hoff talking to an enviable stream of journalists about the launch of Clintons new Celebrity Fastcard – video greetings cards for mobiles and MMS – and hosting a showbiz event at No5 Cavendish Square that’s resulted in great coverage.  Quite frankly, nothing.

Having dealt with multiple stakeholders, celebrity brand ambassadors and the cream of the UK celebrity and showbiz press, here are our top five tips for throwing a top party:

1. Never lose sight of why the event is taking place! Whilst it’s important to get the styling, canapé and cocktail selections right, it’s so much more important to keep the bigger picture in sight: What will the press want to get out of it? What will get people talking – before, during and after the event? What opportunities exist for creating as much content around the event as possible?  Will it deliver the right brand and commercial value for our client?

2. Always consider how to get longevity from your event. Whilst the event itself may be over in a few hours, video content, interviews, photography – and more – captured at the event, will give you a reason to talk about your cause for longer. Likewise, consider how else you might get further leverage from the event by involving consumers via competitions to attend, hosting live twitter feeds and debates, installing webcams etc.

3. Never scrimp on quality when capturing content at events, which are often noisy and badly lit for photography and film; this isn’t a job for a flipcam! You only have one chance to get the content that you need, so ensure that it’s professionally handled.

4. Organisation and communication are key – in equal measures. Every team member should have clear responsibilities but it’s equally important that daily updates amongst the whole team take place, as each detail will affect another. A comprehensive running order with even the smallest details listed should be accessible to everyone involved and kept updated.

5. Consider a ‘B plan’ for every detail so that you’re prepared when more photographers than anticipated turn up, when VIP guests arrive early – or late or when the champagne runs out earlier than expected! However, the most important element to a successful party and creating a big impression in a small amount of time, is being quick to adapt and react to the unexpected; some things you just can’t plan for!

For a sneak peek of the party and The Hoff in action click here to see what went on.

One week on and to date the launch event has generated over 45 items of coverage including broadcast, online and national print including the Daily Star, Daily Express & Metro plus over 2,700 new Facebook fans engaging with the brand on the Clintons Facebook page.

Celebrity Fastcard went on sale today exclusively at Clintons stores nationwide and on their website.

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