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May 12th, 2010 by Chris Measures

B2B sales – from a marathon to a sprint?

NYC Marathon 2008 - the winner! Brasil
Image by Marcos Vasconcelos Photography via Flickr



The recession has had a massive effect on B2B sales and marketing – but not just in the obvious ways. Yes, companies are buying less and projects have been cancelled or put on hold, but research by TAS into the B2B sales cycle, quoted on the Inflexion Point blog uncovers some surprising facts.

Despite the recession, successful sales cycles are getting shorter. Essentially companies are only going out to the market when they have a clear idea of what they want and the signed-off budget to proceed. So time from qualifying a prospect to signing the deal has reduced by just over 23 per cent. The flipside of this is that if the sales cycle drags on, the opportunity is more and more likely to turn to dust, wasting time and effort.

Where does this leave PR and marketing? I’d say it strengthens the overall part they play in the sales cycle. Prospects are doing due diligence and research before they call you, so you need to ensure you are providing consistent information to them across the whole marketing mix. Get into the publications they read, make your website relevant, have a strong presence in the right digital channels and keep this up on a sustained basis.

With the sales cycle moving from a marathon to a sprint preparation and warming up prospects is even more vital. This is absolutely where integrated PR and marketing delivers, and careful investment here will reap major benefits further down the sales process.

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March 2nd, 2010 by Chris Measures

Multi-channel communication? Marketing Fail

I had some great news on Friday – my final results for my Chartered Institute of Marketing (CIM) Diploma came through in the post.

I scraped a pass in the final module, meaning after 18 months study I’m now a ‘proper’ marketer.

However imagine my surprise when a couple of hours later I had an email from CIM telling me that my results were now online. But (and rather a big one this) “due to an unprecedented flow of web traffic to our site“, I may not be able to access them. I could telephone during business hours, but “our lines are very busy and there may be a delay in answering your call.”

Luckily I’d already got my results through in the post but imagine the frustration of anyone still waiting. Your potential life-changing results are there, but you can’t get them. Given one of the major topics on the course was integrating multi-channel communications and being able to predict web demand surely it is time for the CIM to practice what it teaches…………

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