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January 21st, 2011 by Simon Matthews

Fighting For Coverage

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Image via Wikipedia

Most of the time pitching a story in can be a real joy, there’s a real buzz to be had from a good pitch. Sometimes, however, it can be a real battle to get the coverage you’re after – we’ve all experienced it surely – where you come up against an especially combative journalist (naming no names). Sometimes it can be a real fight and making the call can be like stepping into the ‘squared circle’ of a boxing ring.

(Warning – brace yourself for a series of tenuous boxing references)

Outfighter – These guys are tricky customers, they are going to try and keep you at arms length – perhaps “now isn’t the best time” or maybe “you should call tomorrow”. These aren’t aggressive journalists but they aren’t going to make it easy for you. You need to step inside their guard and slow them down with some killer lines.

Infighter – You will have come across one of these guys, they are up for a fight and don’t mind trading some blows. These are the journalists who ask the awkward questions or are just plain mean tempered. You need to have your guard up (read: know your story) or you will get savaged.

Jab – The jab sets you up for the rest of the pitch, the tantalising tid-bit to whet their appetite. Why the hell should they listen to you? This is your opener so make it a good one.

Straight – This is the main thrust of your assault, the power punch. A good solid explanation of what the story is and this is where you can secure the coverage. The one-two combination of the jab and straight will do the job.

Counter-punching – A journalist feeling antagonistic or in a bad mood is quite likely to come back at you. They could outright disagree with what you are saying or cross-examine your story, a good PR needs to be able to respond to this – i.e. know what you are talking about first.

Bob and weave – Some journalists (you know who they are) will come out swinging. By thinking quickly on your feet you can pre-empt or avoid the worst of it, this isn’t about bullshitting them – it’s about knowing the journalist’s style and requirements. Prepare yourself beforehand, no doubt someone else in the office has dealt with them before and will have some handy advice.

Haymaker – This killer blow will almost guarantee coverage, if it lands. Combative journalists are going to make it hard for you to deliver this. If you have a very strong story you can even lead with the haymaker and finish the fight before it even starts.

TKO – The Technical Knockout, this is when you have taken a horrible beating and the referee stops the fight to prevent injury. You have been savaged so thoroughly that you are forced to beat a hasty retreat with a flea in your ear. Avoid this.

Even if your story isn’t the strongest on the news agenda everybody loves an underdog story. If you know what you’re about and you’ve prepared fully you will be in a position to go the distance and hopefully get a points victory – the journalist might not taste the canvas, but you will have done your job and got the coverage. Think about it, Rocky was the underdog and he beat Communism – so what’s stopping you?

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September 29th, 2010 by Rebecca Gregory

Apple’s PR Armageddon?

A depiction by Gustave Doré.

Image via Wikipedia

Recent journalist reactions to the recent furore over Steve Jobs’ email exchange with journalist student Chelsea Isaacs, have been interestingly split. There are two camps. Camp 1 sees Steve as the big bad wolf dressed as a little old grandma devouring the innocent student for breakfast. Camp 2 sees Chelsea more as a Goldilocks figure, demanding that Apple provide her with company information given that it’s her basic right to be provided all information that she requires, at any given time.

When her initial efforts to get information from the press office failed, Chelsea went straight to the top and emailed Steve Jobs. Always a smart option (when it’s a justifiable problem).

It does have to be acknowledged that, yes it is notoriously hard for journalists to get through to Apple’s press office (confirmed by ex-Apple press team members and journalists alike). But it is also worth noting that a press office is employed to respond to media requests, not to hand out information for academic dissertations. Academic enquires to a press office aren’t unusual and most PRs I know will politely respond if able to help or not. Given that the Apple one of the largest tech companies in the world I think it’s safe to assume that their press office is inundated with press enquires (that it alone can decide whether to respond to or not), let alone emails from students and the crazy people.

Camp 1 considers Chelsea’s role as a budding journalist as cause for concern (I’m sure Steve is quivering in his knees at the thought of Chelsea starting out on her journalist career with the one aim of taking down Apple. It’s like Lex Luther and Superman, just not as plausible).  Her wherewithal to go direct to the CEO is applauded as showing excellent journalist promise. I suspect Camp 2 sees it smacking of self importance, and naivety. Here’s a quote from Chelsea:

“I was incredibly surprised to find Apple’s Media Relations Department to be absolutely unresponsive to my questions, which (as I had repeatedly told them in voicemail after voicemail) are vital to my academic grade as a student journalist.”

This man is the CEO of one of the biggest brands in the world, that he replied at all is pretty impressive/amusing; she must have really p*ssed him off.

Camp 2 is right; it’s not Apple’s responsibility to help her get a good grade. It does have a responsibility to provide good customer support, but she wasn’t getting in touch regarding a product malfunction! If she was, then good on her – go straight to the CEO once the customer services department is a no go.

The long term impact? It will do her career no harm; no doubt Chelsea will land a jammy role as an investigative journalist pretty sharpish. As for Jobs, back to not being known as Mr Laughsalot and the day job of running a multi-billion dollar company and eating students for breakfast. Naturally, I would never advise a CEO to engage directly with a customer in this manner, but as a PR crisis, it’s hardly Armageddon.

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August 20th, 2010 by Clare English

'Speeps' Profiles – Ruth Jones

This week, Technology director, Ruth, tells us exactly how it is with her inimitable Northern flair…

What did you have for breakfast. And why?

Slightly burnt brown toast with marmite. Because I like it.

Describe your journey from BD1 to WC2H.

Did I take a wrong turn?

What makes a good PR person?

Somebody who is hungry for success.  It is all about the result (within budget).

Favourite lunchtime venue near Leicester Square?

Ben & Jerry’s

Sum up leadership in five words. Do you make the mark?

Vision-control-delegation-motivation-accountability

Sure. And, if I don’t, it is your job to fire me.

What pisses you off?

- Excuses rather than solutions

- Lack of proactive drive (don’t talk about it, just do it)

- Made up timesheets

- Opinions without foundations

- Unconstructive feedback

- Pointless meetings

- Timewasters

- Boo shoers

- Crap coffee


April 22nd, 2009 by Claire Jones

Speed Date: Up close and personal with… CBR's Jason Stamper

Do you feel threatened by blogs & their capacity to break news stories?

Blogs are just another publishing medium. They are no faster than most modern websites in terms of the publication process, so the question is whether some bloggers are better news hounds than more traditional journalists, to which the answer is of course, yes some are. As both news reporter and blogger myself, I don’t feel threatened by bloggers any more than any other journalists. Sometimes they’ll scoop us, and sometimes we’ll scoop them.

How much do you use blogs to source news stories versus PRs?

I rarely use blogs as news sources, but I do use them regularly as sources of informed opinion.

Have you ever sourced a news story via Twitter?

No, not yet, but I am quite new to Twitter and can see that it has potential – again, it’s just another publishing medium.

Do you prefer Twitter for personal or professional communications?

I only use it today to spread the word about a blog or another piece we’ve written, so today, it’s exclusively for professional use.

Did you have a favourite tech story in 2008?

I think the way that Obama’s campaign team used social networking to gather donations from over three million people – twice as many as any presidential candidate in the past – was the most iconic tech-related story of 2009. Biggest bandwagon jumper? Microsoft unveils its cloud strategy, Azure.

What do you think will be the hottest tech issue in 2009?

I’d have to name a few: desktop virtualisation, green/sustainable IT, open source on the rise, social networking, doing more with less and Sun Microsystems getting bought.

What is the worst PR pitch you have ever had?

I received an email mistakenly addressed to an editor on a rival magazine – a good start – saying that although they were aware I don’t like football, was I interested in going to see Southampton versus Derby County, with the chance to catch up on a recent news announcement with the vendor’s regional sales manager in the hospitality suite, during the game.