I had some great news on Friday – my final results for my Chartered Institute of Marketing (CIM) Diploma came through in the post.

I scraped a pass in the final module, meaning after 18 months study I’m now a ‘proper’ marketer.

However imagine my surprise when a couple of hours later I had an email from CIM telling me that my results were now online. But (and rather a big one this) “due to an unprecedented flow of web traffic to our site“, I may not be able to access them. I could telephone during business hours, but “our lines are very busy and there may be a delay in answering your call.”

Luckily I’d already got my results through in the post but imagine the frustration of anyone still waiting. Your potential life-changing results are there, but you can’t get them. Given one of the major topics on the course was integrating multi-channel communications and being able to predict web demand surely it is time for the CIM to practice what it teaches…………