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November 17th, 2010 by Clare English

Businesses need to look back, to look forward

It might just be me, but the onset of the chilly weather has me realising that Christmas is just around the corner – and with it, a New Year.

Speed has begun the planning process for 2011 with earnest, this week. With clients – and indeed, about our plans and ambitions as an agency, next year.

As Speed launched in 2009, at this point in time, last year, we had very little reference from the past year to guide in developing our 2010 strategy.  Put simply, we’ve been working hard and doing our best, but largely entering the unknown. So, it felt like a real luxury, this year, to be able to audit our development, identify our strengths and more importantly – our weaknesses.

I won’t go into all the areas we’ve scrutinised, but for any agency, I would say that taking time out to examine the following will allow for the development of a good strategy for growth.

- Client audit; what do your clients think about your strengths and areas that you could improve?
- How many new clients have you won
- Where did the referrals for the opportunities come from?
- What was the average amount of each new contract secured?
- Where is your organically generated additional revenue coming from?
- What is your pitch : new business win ratio?
- What is your opportunity : pitch ratio?
- Who are your real competitors in the eyes of your prospects?

Finally, once you have all the answers to the above, the crucial question that must be answered honestly, is whether the facts match up to the agency’s current expectations for the year ahead.  And if they don’t, what strategy needs to be implemented to close this gap?

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March 2nd, 2010 by Chris Measures

Multi-channel communication? Marketing Fail

I had some great news on Friday – my final results for my Chartered Institute of Marketing (CIM) Diploma came through in the post.

I scraped a pass in the final module, meaning after 18 months study I’m now a ‘proper’ marketer.

However imagine my surprise when a couple of hours later I had an email from CIM telling me that my results were now online. But (and rather a big one this) “due to an unprecedented flow of web traffic to our site“, I may not be able to access them. I could telephone during business hours, but “our lines are very busy and there may be a delay in answering your call.”

Luckily I’d already got my results through in the post but imagine the frustration of anyone still waiting. Your potential life-changing results are there, but you can’t get them. Given one of the major topics on the course was integrating multi-channel communications and being able to predict web demand surely it is time for the CIM to practice what it teaches…………

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