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September 22nd, 2010 by Simon Matthews

BBC balances the Pope

Mark Thompson, Director-General of the BBC.
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Last week I went to a talk by Mark Thompson, Director General of the BBC, and while I was tempted to ask ludicrous questions about The Stig and how much money they make from selling old programmes to Dave (“money for old rope” was the phrase that came to mind) – I thought it best to let people with sensible questions take the floor.

Aside from denying that he was a sexist, an ageist or a racist (seriously, did anyone expect him to say yes?) one of the more interesting questions was about the bias that the BBC is often accused of.

To paraphrase – Mark Thompson’s argument was that people believe that the BBC is biased because it represents a view that is different from their own, no matter which side of the argument those accusing the BBC of bias sit.

To be honest, this did seem like a rather obvious and token answer in order to evade the question but apparently statistics bear him out. According to a nib I read in the Metro this morning there were 169 complaints to the BBC that its coverage of the Papal visit was too favourable – on the other hand 197 complained that it was too critical of the Pope. Not exactly a significant difference.

So there you have it – the BBC is not racist, ageist or sexist and is also seemingly quite balanced.

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September 18th, 2010 by Dan Howe

Mr. Pope Head and other regional marketing blunders

Almost ten years ago now, I spent a couple months hanging out in the Andes mountains. While I was there, I tried my best to learn the local language, which was Spanish but with a lot of Quechuan words in the vocabulary. When learning the dialect, I was told a story about the Mr. Potato Head toy and why they hadn’t been a success in that part of the world. Potato in Quechuan in papa, while Papa, with a capital P, in Spanish means the Pope. With the majority of the population being devote Catholics, a toy called Señior Papa Cabeza never quite took off.

Whether or not the story is true, it makes me laugh and with the Pope’s UK visit taking up the media spotlight this week, I was thinking about Mr. Pope Head on my bike ride home, where I rode by a bus poster for the upcoming Disney film, Camp Rock 2.

There’s another example of regional marketing awkwardness. In North America, Camp Rock is a perfectly acceptable children’s film title, but here in the UK I am sure that the Jonas Brothers’ Camp Rock has raised a few eyebrows and I’m a little surprised that the didn’t change it for the UK release.

Courtesy of email forwards, Google and websites without any references, here’s a few more regional marketing errors:

- Orange’s 1994 slogan. “The future’s bright… the future’s Orange,” was probably not the most inclusive slogan for the Northern Irish market

- The iconic American baby brand, Gerber, didn’t do so well in Quebec with their baby food, where gerber means vomit

- The Chinese translation of KFC’s slogan “finger lickin’ good” is apparently “eat your fingers off”

- The Honda Jazz is said to have been formerly named the Honda Fitta, until they realised what the word fitta means in Scandinavia

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April 26th, 2010 by Chris McCrudden

There's no such thing as a bad idea?

The furore the ‘despicable’ Foreign Office memo about the Pope‘s upcoming trip to the UK has sparked in the papers this weekend teaches us three things: -

1. ‘Disgusted, Tunbridge Wellsjournalism is alive and well. Reading most of the coverage you can practically hear the jowls of middle England wobbling in indignation over their toast and marmlade

2. That Catholic spokespeople do have a sense of humour. (And let’s face it, they probably appreciate all the light relief they can get at the moment)

3. If you do anything remotely creative for a living you should never, EVER show your rough working to anyone who’ll take it at face value

There’s a good reason why the creative process is shrouded in mystery. And it’s not because the process of creating ideas is so magical that we need to keep it secret. It’s because that it often involves throwing around ideas that, at first glance, are stupid, nonsensical and even deeply offensive.

Clients like to work with agencies who offer fresh and surprising ideas. And the challenge of maintaining a high quality of ideas, even when you’ve worked with a client for many years, is a constant struggle. Not least because the human brain is a contrary and negative thing. We all know that it’s easier (and more fun) to knock something down than it is to build it.

This is why, as Speed’s creative director, I often start brainstorms with an exercise called ‘Battleships’, in which we list out all the ways in which we think a product, service or client could sink without trace. It’s a way of harnessing the power of negative thinking – to positive ends. Not only does it release people’s negative attitudes, but it can also be  a source of rather brilliant ideas. Often all a ‘bad’ idea needs is a slight change in emphasis and it turns into the campaign slogan or initiative that wins you a big pitch. Moreover, the more limits you put on people’s thinking in terms of what’s appropriate, the more boring and obvious their ideas become.

Hence why I found the news that the raw and unpolished results of a Foreign Office brainstorm had found its way to the papers so thoroughly depressing. No one in their right mind really expects the Pope to endorse condoms, but it’s a pretty safe bet that he’ll be picketed by the safer sex lobby all through his visit to the UK. So how are the Foreign Office mandarins going to work around it?

The Foreign Office was right to spend time thinking about what failure and disaster looks like. Because without understanding that, it will never plan a successful visit for the Pope. Its only mistake was sharing its insight with people who don’t understand that before you can, in the words of Bing Crosby, “accentuate the positive”, you have to “eliminate the negative”.

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