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July 11th, 2011 by John Brown

Marc Benioff – a lesson in media engagement

Dreamforce 2009 - Marc Benioff Keynote - Marc ...

Image by thekenyeung via Flickr

Today’s Monday Interview in the FT is with one of the most refreshing characters in a crowded, noisy and somewhat monotonous cloud-computing/software market. Marc Benioff, founder, chairman and chief exec of Salesforce.com has most certainly carved out a name for himself as not only being one of the most successful pioneers of today’s pay-as-you-go business IT world, but also as a chief exec who is not afraid to give the media what it wants; contentious comment, honest opinion and perhaps most importantly, his time.

So is Marc Benioff the perfect media spokesperson? He certainly fits the bill in terms of having a great background story that is of great interest to the press; one of the youngest people to be given a vice-president title at Oracle, launches Salesforce.com, a multi-billion dollar company, from his apartment, donates a proportion of his company’s revenue to charity and what’s more he’s a keen paddle boarder and yoga fan.

But it’s perhaps the time he devotes to raising his media profile that makes him a press darling. Apparently Benioff devotes his Friday afternoons to the media – making himself available for interviews and comment with many journalists having access to his direct number. The benefit this would bring to his PR  teams would be immense. Imagine knowing that a CEO you represent is ready and waiting to engage with the press every week and has devoted time to do it. The time spent negotiating PAs, Outlook calendars and other obstacles would be drastically reduced, leaving his PR team to focus on getting column inches.

This availability, coupled with his commitment to deliver messages and comment that make people sit up and take notice, make Mr Benioff an example of a great spokesperson. While his competitors will say that he dishes out over-hyped messages and likes to stir the pot with soundbites such as “I’m sorry, for those of you who didn’t make it into the cloud…we’ve moved on!”, I can’t help think that his fellow chief-execs are a little envious of his PR approach.  Would it be such a bad thing if a couple more followed suit?

 

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April 27th, 2010 by Chris McCrudden

#Infosec – today’s top Twitter stories…

The security community converged on London today for the kick off of Infosecurity Europe 2010.

Over the past few weeks we’ve been following almost 500 security voices on Twitter (ranging from vendors to journalists to bloggers). Each afternoon of the show we’ll be posting a summary of the top stories being talked about online.

We’re compiling this round-up using a range of social media tools such as Twitter Times, Twittermeme and Hootsuite.

Aside from multiple tweets on hangovers and collapsing keynote stages, here are the top stories from #Infosec today…

VMforce: VMWare and Salesforce announced plans to launch VMforce Enterprise Java Cloud, which will provide more than 6 million enterprise Java developers with an open path to cloud computing – @vmforce posted this blog from Steve Herrod.

McAfee: After last week’s flawed signature update McAfee said that it will offer compensation to home and home office users – and unveiled next generation firewall (along with @watchguardtech and @sonicwall).

Cisco expanded its content security arsenal: Cisco launched a data loss prevention and web security service as part of its Secure Borderless Network initiative (by @phil_V3).

There’s been lots of talk about the seizing of Gizmodo editor Jason Chen’s computers last Friday in California. And a number of security watchers also returned to an article from 2007, for insight in how to get ahead in information security.

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September 28th, 2009 by Speed Budapest (Matt)

Daily News 28/09

The Guardian – Orange signs iPhone deal with Apple
O2′s exclusive deal to support Apple’s iPhone in the UK is set to come to an end, after Orange announced today that it would also be selling the handset later this year.

Silicon.com -IT chiefs ignoring data centre energy use
Data centre and IT chiefs aren’t paying enough attention to measuring, monitoring and modelling energy use in data centres – and unless they do, they will not be able to cut their energy costs and meet compliance requirements, according to analyst Gartner.

Computer Weekly – Google Chrome Frame doubles security risk, claims Microsoft
Microsoft has slammed Google’s Chrome Frame, which enables users of Internet Explorer to run the Google Chrome browser withing a frame in Internet Explorer. Microsoft claimed that the Chromium plug-in would open users to greater security risks.

CBR – Social networks key to good customer service: report
Consumers are increasingly turning to social network sites to solve their customer service issues rather than contacting a company directly, according to a new report. The survey of 2,050 UK consumers, conducted by YouGov for salesforce.com, found that two-thirds lack the confidence that a call centre would be able to satisfactorily handle their query.

Computing – New tool simplifies customer feedback management
Customer feedback management firm Managemycomplaints.com (MMC) has launched in the UK with a namesake online service designed to give SMEs the ability to forge closer relationships with their customers, but at low cost. Available for less than £2 per user per day, the new service enables organisations to log, manage and report on every comment a customer makes, giving them greater insight into what their customers think of them, and therefore helping to improve retention rates.

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