The social arena is a hive of activity right now. Early adopters realised almost immediately that they could use tools like Twitter and Facebook to influence brands but finally, brands themselves are stepping up too and there are two in particular I wanted to write about.
Tetley grabbed my attention today when a friend let me know about its social media campaign. The firm already upped its marketing ante by bringing back the Tea Folk in television adverts so the next natural step was for Tetley to brew up a storm in the social media space.
It took me until 11am this morning to realise Tetley were conducting a competition on Twitter, which was to simply start following @tetley_teafolk and retweet one of their posts. This competition has already been incredibly effective with Twitter followers jumping up from 38,281 to over 39,000 (at the time of writing). The giveaway is a year’s supply of teabags and as a nation of tea-drinkers I think it constitutes as a pretty good prize that won’t even break the bank for Tetley, but will do wonders for its brand advocacy.
Another company ramping up its social media efforts is bmibaby; the airline has put a competition on Twitter to add cheer to a dull January day. On Friday, 20th January, bmibaby announced it would be giving away five pairs of tickets to help its followers make someone’s January special. Anyone who’s on Twitter will know about the ‘Follow Friday’ hash tag – #ff – used to suggest people to follow. The competition from bmibaby is, effectively, an extension of this; you nominate your friend using the hash tag #ffff, which stands for “Free Flight Follow Friday”.
So, are brands finally waking up to social media or are the just becoming less scared of it? With 61% of UK adults using social media sites it demonstrates that it’s a marketing opportunity not to be missed!
Brands should absolutely be looking to integrate social media into their marketing strategies to take advantage of such a vast audience. However, brands should proceed with caution – consumers see Twitter as a different way of marketing; it’s about dialogue and a sense of community. With Twitter, consumers have a direct communications channel with a brand and one that’s in a public forum, which if not handled carefully and respectfully can turn very bad, very quickly for a brand.
P.S The Tetley competition ends at 5pm today when a winner will be announced. Having now lived in England for the last couple of years I, too, have taken on the tea-drinking way of life and entered this competition; I’ve had my fingers crossed since 11am.





















