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January 20th, 2012 by nicole.hudspith

Tetley stirs in social media to strengthen its marketing

The social arena is a hive of activity right now. Early adopters realised almost immediately that they could use tools like Twitter and Facebook to influence brands but finally, brands themselves are stepping up too and there are two in particular I wanted to write about.

The Tetley Tea Folk

Image via Wikipedia

Tetley grabbed my attention today when a friend let me know about its social media campaign. The firm already upped its marketing ante by bringing back the Tea Folk in television adverts so the next natural step was for Tetley to brew up a storm in the social media space.

It took me until 11am this morning to realise Tetley were conducting a competition on Twitter, which was to simply start following @tetley_teafolk and retweet one of their posts. This competition has already been incredibly effective with Twitter followers jumping up from 38,281 to over 39,000 (at the time of writing). The giveaway is a year’s supply of teabags and as a nation of tea-drinkers I think it constitutes as a pretty good prize that won’t even break the bank for Tetley, but will do wonders for its brand advocacy.

Another company ramping up its social media efforts is bmibaby; the airline has put a competition on Twitter to add cheer to a dull January day. On Friday, 20th January, bmibaby announced it would be giving away five pairs of tickets to help its followers make someone’s January special. Anyone who’s on Twitter will know about the ‘Follow Friday’ hash tag – #ff – used to suggest people to follow. The competition from bmibaby is, effectively, an extension of this; you nominate your friend using the hash tag #ffff, which stands for “Free Flight Follow Friday”.

So, are brands finally waking up to social media or are the just becoming less scared of it? With 61% of UK adults using social media sites it demonstrates that it’s a marketing opportunity not to be missed!

Brands should absolutely be looking to integrate social media into their marketing strategies to take advantage of such a vast audience. However, brands should proceed with caution – consumers see Twitter as a different way of marketing; it’s about dialogue and a sense of community. With Twitter, consumers have a direct communications channel with a brand and one that’s in a public forum, which if not handled carefully and respectfully can turn very bad, very quickly for a brand.

P.S The Tetley competition ends at 5pm today when a winner will be announced. Having now lived in England for the last couple of years I, too, have taken on the tea-drinking way of life and entered this competition; I’ve had my fingers crossed since 11am.

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October 24th, 2011 by Marie Efthymiou

How to host a hassle free event (with the Hoff) . . .

So, what could be better than spending a day with The Hoff talking to an enviable stream of journalists about the launch of Clintons new Celebrity Fastcard – video greetings cards for mobiles and MMS – and hosting a showbiz event at No5 Cavendish Square that’s resulted in great coverage.  Quite frankly, nothing.

Having dealt with multiple stakeholders, celebrity brand ambassadors and the cream of the UK celebrity and showbiz press, here are our top five tips for throwing a top party:

1. Never lose sight of why the event is taking place! Whilst it’s important to get the styling, canapé and cocktail selections right, it’s so much more important to keep the bigger picture in sight: What will the press want to get out of it? What will get people talking – before, during and after the event? What opportunities exist for creating as much content around the event as possible?  Will it deliver the right brand and commercial value for our client?

2. Always consider how to get longevity from your event. Whilst the event itself may be over in a few hours, video content, interviews, photography – and more – captured at the event, will give you a reason to talk about your cause for longer. Likewise, consider how else you might get further leverage from the event by involving consumers via competitions to attend, hosting live twitter feeds and debates, installing webcams etc.

3. Never scrimp on quality when capturing content at events, which are often noisy and badly lit for photography and film; this isn’t a job for a flipcam! You only have one chance to get the content that you need, so ensure that it’s professionally handled.

4. Organisation and communication are key – in equal measures. Every team member should have clear responsibilities but it’s equally important that daily updates amongst the whole team take place, as each detail will affect another. A comprehensive running order with even the smallest details listed should be accessible to everyone involved and kept updated.

5. Consider a ‘B plan’ for every detail so that you’re prepared when more photographers than anticipated turn up, when VIP guests arrive early – or late or when the champagne runs out earlier than expected! However, the most important element to a successful party and creating a big impression in a small amount of time, is being quick to adapt and react to the unexpected; some things you just can’t plan for!

For a sneak peek of the party and The Hoff in action click here to see what went on.

One week on and to date the launch event has generated over 45 items of coverage including broadcast, online and national print including the Daily Star, Daily Express & Metro plus over 2,700 new Facebook fans engaging with the brand on the Clintons Facebook page.

Celebrity Fastcard went on sale today exclusively at Clintons stores nationwide and on their website.

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February 22nd, 2011 by Dan Howe

A Foursquare Pub Crawl of Historic Proportions

Last week, Foursquare and the History Channel launched the ‘HISTORY <3 London’ badge. The TV channel left a treasure trove of historical facts in the tips section of 607 locations in London. The premise is simple: if you follow the History Channel and check-in to enough locations, you get the badge, learn some history and get entered in to winning some prizes.

While visiting museums and churches can be educational, I’ve thought of something a little more fun. I have looked into all the pubs on History’s list, mapped them out and come up with some routes for a Foursquare ‘HISTORY <3 London’ Pub Crawl.

On Saturday, March 5, a few of us Tech PR and digital types from Speed and the wider PR community will be trying out one of those routes. We will be meeting at Ye Olde Cheshire Cheese at 1 pm for a pint before walking down to the Black Friar for another, once there we would cross the bridge to Anchor Bankside for one more pint, then grab a snack at Borough Market before going to celebrate unlocking the badge at The George Inn.

Sound like fun? Join us! Get in touch and let us know you are coming or just show up at Ye Olde Cheshire Cheese for some history, drinks and real life social networking.

January 31st, 2011 by Dan Howe

Export.ly for “awesome” Twitter data

Quite a few tweets about Export.ly popped up in my Twitter feed today. Recently reviewed on Read Write Web, the tool exports your Twitter followers to an “awesome spreadsheet full of data” making them easy to analyse.

With an automated tweet, it is free to analyse up to 10,000 followers and is pretty reasonably priced to export data from accounts with more than that. It downloads screen name, name, bio, location, UK, followers, friends, listed, number of tweets, time zone, date created, last tweeted and position in to Excel with pre-built graphs or a simple CSV file.

I am sure the data geeks among us will come up with some really creative uses for that data. I have just had a quick play and used it to see who my most popular celebrity followers are (Andrew W K and the PM of Canada!) and fed my follower’s bios into Wordle to make a word cloud:

January 28th, 2011 by John Brown

#BBCQT – Better than the real thing?

Question Time (TV series)
Image via Wikipedia

Last night I sat on the sofa, with a mug of tea in hand, turned the TV on and waited for the rage to wash over me. What was I watching? BBC Question Time of course!

Nothing beats an hour’s worth of screaming at the box as politicians, authors, PR folk and Apprentice candidates (WTF?) try and win over our hearts and minds with the best soundbites media training can buy.

Actually something does beat that. That something is #BBCQT. Because of Twitter I’m not only enjoying a good rant at an inanimate object, I’m actually airing my views to real people who in turn are dishing out their, sometimes rib crackingly funny, opinions. In fact, it’s as if #BBCQT is our own little version of the show.

I know I’m not alone when I say I get a little warm feeling inside when one of my sarcastic #BBCQT remarks gets re-tweeted a few times. I imagine it’s the same feeling as the guests get when they receive a ripple of applause from the audience.

But perhaps more importantly than the benefit it has on my own ego, #BBCQT is actually making the show more engaging and entertaining than ever before. Last night’s show was, by all accounts, distinctly average.

The guests were either dull or irritating, the questions were very tabloid (a quarter of the show dedicated to Andy Gray’s sacking is a bit much) and it seemed to drag on a bit. However, over the course of the hour, the show’s hashtag received 12,000 tweets. Katie Hopkins, a woman that up until last night I didn’t know existed was even trending for a moment; which I’m sure will secure her a place on Dancing Whilst Singing and Basket Weaving on Ice.

Despite the very grey programme, I was having a thrilling time reading some hilarious comments and having some banter with a few friends as we batted about our thoughts on the show. Without that community, I would have switched off and gone to bed after 10 minutes of enduring Will Self’s monologues.

But I was hooked.  I needed more fuel for my tweeting and wanted to see the fantastic comments from others unfold. Basically Twitter saved Auntie’s arse last night – I’d be writing a very different blog post had the community not been there.

Perhaps some clever sod in Broadcasting House knew that by putting odd guests on the panel, Twitter would be buzzing with #BBCQT, potentially attracting even more to next week’s virtual gathering.

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December 2nd, 2010 by Helen Beavis

#digitalapprentice: Grads-we want you

If it’s good enough for Lord Sugar then it’s good enough for us.  Speed’s digital apprentice day is in full swing. Which got us thinking.  Would be great to give some young, aspiring and talented people out there the opportunity to get involved.

The day is all about immersing ourselves in the digital world – looking at how we take a brand and use online tools to help deliver hype, awareness, participation and commercial gain.

If you’re interested in working in a London PR agency to gain some experience then get in touch TODAY and tell us why you should be hired.  Rules: in no more than 140 characters.  Enter via: comment on blog post or Twitter @speedcomms

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November 15th, 2010 by admin

Posters beware!

When the Ugly Bug Ball announced its first engagement I was compelled to see what it was all about. The couple in question announced their engagement a month after meeting.

A website designed for the ‘aesthetically challenged’ was quite intriguing so I decided to take a look. BIG regret.

Within minutes of setting up an account and having it all approved by the powers that be I began receiving ‘Winks’ and ‘Private Messages’ from random people up and down the country. Not willing to pay for anything I could only see the subject line of these messages, all of which were harmless and boosted my ego no end.

Only problem was I had forgotten that if you posted images on a public domain they could get picked up via external sources.

Imagine my mortification when less than a week later, website completely forgotten about, I received a picture message from an ex boyfriend with caption ‘recognise someone’.

The image was from an email received as part of a monthly subscription to FHM magazine and at the bottom was my happy smiling face under the title ‘The Dates’. I was FULLY clothed.

Having since been completely ribbed by all my male friends about having to succumb to an ugly people dating website to try and find a date I soon learnt that I was not the only one to have an innocent image appear, unknowingly, as a space filler.

An acquaintance revealed how she had but some images of her boyfriend in his boxers on Facebook and a month or so later he appeared on an advert at the side of the page.

So beware of putting up pictures in a public space as you never know what they are going to end up being used for.

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November 11th, 2010 by Dan Howe

Reddit and PR etiquette

Reddit is a traffic powerhouse on the internet, with 400 million monthly page views and 80 million unique users looking for the neatest stories out there. It is being increasingly looked at as a source for content for news websites, and for websites fortunate enough to make it to the front page, the traffic can sometimes be overwhelming. I’ve even noticed a trend of media websites who experience the sudden increase of reddit traffic putting up welcome announcements for redditors, to try and capitalise on their visit.

With such potential, it can be quite tempting for PR folk to try and harness some of that power and promote a brand, but is there any place PR on reddit?

Well, it depends on the sub-reddit. There are thousands of them out there, discussing topics like programming and the economy, as well as more “niche” areas, and each one seems to have their own rules and level of acceptance for self-promotion. A good list of sub-reddits can be found here: http://subreddits.org/search.html

There are a few common rules, as well as points of common sense that apply across most of reddit when it comes to promoting a brand. There are some rules in reddiquette, reddit’s list of community values, which apply to promoting links:

DO:

  • Link to the direct version of a media file when the page it was found on doesn’t add any value.
  • Feel free to post links to your own content (within reason). But if that’s all you ever post, and it always seems to get voted down, take a good hard look in the mirror — you just might be a spammer.

Browse reddit for long enough and you’ll observe brands who are getting it wrong and some who are getting it right. You’ll see criticism being raised against users that seem to be posting only stories from one website, not contributing anything to discussions and perhaps, worse of all, not being completely transparent about their connection to a website. These users are called out for not contributing anything interesting and only looking to drive traffic.

Those that promote their blogs and articles successfully have a few things in common. They don’t spam reddit and only post articles of interest to the community, they don’t link to ad-heavy sites looking to profit from increased traffic and most importantly, they don’t only promote their material, they contribute other articles of interest and comment on other stories.

While reddit can be a hostile place for those looking for shameless self-promotion, for those with authentic contributions to make, there can be some great benefits to sharing interesting work on behalf of clients. And who knows, while you are there you might even learn something new.

That said, it always gives me a tingly feeling when I see a link to a press release or blog I’ve written posted to reddit organically. For that reason, I don’t post client work to the forums I visit, and personally feel that the best way to get the most out of communities like reddit is to help clients announce really interesting news.

October 26th, 2010 by Simon Matthews

Trust me, I’m a PR

The media depends on trust. It relies on trusted sources to provide stories and the paying reader trusts the integrity of the reporting. Without trust, the whole media industry would struggle to work.

This is a pattern that has sustained the industry since its inception, but recently I have heard people saying that they don’t trust anything they read in the papers – according to some, each paper bends the story to fit their various political agendas. Those that feel this way often put their faith in social networks and the internet for their news.

I’m not going to talk about lack of editorial discipline or journalistic standards here, a lot of reporting on the internet is very good indeed and rather too much has been said on the topic for me to add anything other than noise to the debate.

What strikes me is the implicit trust that people tend to put in their social networks. Unless something is clearly humorous or flagged as untrue, many people will be inclined to believe what their friends or contacts say. This level of implicit trust either shows a touching faith in humanity or an extraordinary naivety.

An example of this from my own personal experience: A few years ago, I switched my relationship status on Facebook to engaged, as did my erstwhile girlfriend, partially for a bit of a giggle but equally to see if anyone would believe it. They did, in their droves. Within a few hours we had been inundated with messages from well wishers – even those who knew me well enough to know that it would be madly out of character. People were very disappointed and somewhat shocked to find out that the whole thing had been a lie. They had trusted Facebook without question.

As an experiment it was perhaps somewhat childish and immature, but it did prove something to me about the faith people put in their social networks. This is the trust that marketers hope to be able to harness.

As a side note, my ex recently announced her engagement. On Facebook. And you know what?

I believe it.

(picture by Joi)

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October 21st, 2010 by Dan Howe

Why is Facebook sharing private photos with suspected criminals?

The headline is a little sensationalistic, but hear me out. I am back on Facebook and now it thinks I am a spammer. I get regularly inconvenienced with captcha tests when I share links with friends and on occasion, get shut out of my account. My guess is that I trigger alarm bells from the frequency in which I “request” to change my name, the inconsistency of my personal details and in the most recent case, my habit of logging in from places like Belgrade, Banjul or most alarming of all, Toronto.

Last week I once again encountered the security checks that I was used to, but with a twist: I had to play a fun little game. I was shown two photographs of one friend, and a list of about five names of friends. I had to match the friend in the photos to the correct name. Once this was completed I had a few more to do. With my streamlined friend list it was quite simple to recognize everyone, but I’d hate to be one of those with 1000+ contacts. Fellow Speedster, Matthew Watson, also experienced this test last week while he was in Egypt. He had trouble recognising the friends in photos through unclear pictures.

While I didn’t mind the memory test, I was wondering why Facebook trusted me enough to view photos of friends although it suspected me of being up to something malicious enough to block me from entering my account. I have checked with a couple of the friends who starred in the photos and as far as they are aware, their photo privacy settings are “friends only.” So, why is Facebook sharing a user’s private photos with someone they suspect of not being a friend of that user?

Perhaps it is a petty point to make, but with Facebook facing continued criticism, I think it should be paying attention to the small things and respecting users’ chosen privacy settings, unconditionally.