August 31st, 2009 by Wadds

Robert Peston’s manifesto for public service journalism

According to The Guardian’s Media Monkey James Murdoch and Robert Peston engaged in a spat following Murdoch’s MacTaggart Lecture on Friday evening at the Edinburgh International Television Festival.

Peston had the opportunity to formally respond when he delivered the Richard Dunn Memorial Lecture the following afternoon, although he claims in the text of his speech that he didn’t alter the text following Murdoch’s blast at the BBC.

Peston made four points in his speech called ‘What future for media and journalism’:

  • The traditional business model of news providers is broken and needs to be “overhauled”
  • In a 24/7 digital world, individual news organisation may be less powerful than they were, but content and its creators are king
  • Digital requires journalists to work multi-channel – TV, radio, online and print
  • Democracy demands “a choice of high-quality news providers which are confident in their ability to explain complex important issues in a clear and accessible way”

No one in the media industry could find fault with the first three points. The fourth forms the genesis of the row between Murdoch and Peston. But even here Peston appears to find common ground with Murdoch.

[…] I completely understand why James Murdoch has argued that the BBC’s online news service looks like state-subsidised unfair competition. Much of the private sector sees the BBC as crowding out legitimate commercial players.

But Peston has a counter argument. He says that while a fair commercial market is important, so too is the fair distribution of knowledge and information. “Should we be relaxed if ‘can’t pay’ means ‘can’t know’?” he said.

Its an argument that returns to the core tenents of the BBC Charter.

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August 30th, 2009 by Wadds

I Love: Microsoft ICE


Here’s another photo stitch created using a free app called Microsoft ICE. The panarama is made-up of five shots taken from the London Eye using an iPhone.

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August 30th, 2009 by Wadds

Crowdsourced customer action: lessons for consumers and brands

The Internet enables individuals to unite around a shared issue or cause, small or large, in an incredibly efficient way.

Flickr-user Helen Flynn and I have both purchased rugged CAT suitcases that have failed. Helen found my Flickr post after searching for CAT’s online customer support.

catMy case was replaced quickly when I posted an image on Flickr and contacted the retailer Excess Baggage. Hopefully Helen’s also be replaced now that we’ve shared our experiences.

Two lessons:

  • as a consumer it is always worth completing reviews and using online channels and social media to share good and bad experience; and,
  • brands must monitor web channels to spot early signs of customer issues kicking off.

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August 30th, 2009 by Wadds

Peter Preston says cartoons don’t work online – oh yes they do

Image representing Hugh MacLeod as depicted in...
Image byDavid Sifry

via CrunchBase

Cartoonists are surplus to requirement in the online media according to Peter Preston writing in The Observer today.

In print images are used as prompts to draw a reader in according to Preston and pages are laid out around the visual content.

“News photographers already know that, alas. If you’re laying out a page or series of pages in print, you need great pictures to make the reader pause and dig in, photographs that catch human suffering or joy in memorable frames.”

In the online world its SEO-driven headlines and tightly cropped images that count. And so says Preston, there is no longer a role for a cartoonist online.

“Photographs have to fit with a story (and Google ads) on a pretty tight page. So they’re run small or as mugshots.”

I think Preston’s made the wrong call. In the online world cartoons are social objects circulated via world of mouth with the means of driving traffic back to a web asset. If anything there is more opportunity than ever for creative visual content.

Hugh MacLeod spotted this opportunity more than five years ago.

Update 1 Sept 2009: Further evidence of the potential of cartoons to drive traffic to a news site comes from Paul Bradshaw, Course Director of the MA Online Journalism at Birmingham City University’s (UK) School of Media. Last October Paul conducted an experiment to investigate the traffic potency of cartoons. His thesis was that news organisations should be making more use of them online. In one week the 5 Stages of a Blogger’s Life cartoon posted on his Online Journalist Blog received more than 40,000 hits, making it the most popular single post ever.

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August 29th, 2009 by Wadds

MacTaggart lecture: BBC vs News Corporation in the war for online news

James Murdoch set out the battle lines for the future of online news in his MacTaggart lecture at the Edinburgh International Television Festival 2009 last night.

“As Orwell foretold, to let the state enjoy a near-monopoly of information is to guarantee manipulation and distortion,” he said. The next 18 months will almost certainly see the closure of a number of major national and regional titles close. Circulation and ad revenues are falling.

Newspapers need to start charging for their content on the web. But in the short term this could hasten their demise driving traffic to sites that don’t charge notably the BBC.

“Dumping free, state-sponsored news on the market makes it incredibly difficult for journalism to flourish on the internet. Yet it is essential for the future of independent digital journalism that a fair price can be charged for news to people who value it,” said Murdoch.

The BBC is distorting the market for online news as it will never charge for its content because of its funding structure.

The full text of the MacTaggart lecture is posted on Broadcast’s web site.


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August 29th, 2009 by Wadds

Future of print media on Sky News

I did a slot on Sky News yesterday about the future of print media. Here’s a follow-up article that I wrote for the Sky web site that discusses the commercial pressures in the UK newspaper industry, the prospect of charging more for internet news content and the future of the TV licence in the UK.


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August 27th, 2009 by Wadds

NLA responds directly to blog criticism

The NLA’s managing director David Pugh called me last week after I invited him via a blog post to discuss its new web clipping licence, set to be introduced in January 2010.

To be candid I had expected the NLA’s response to stop at a comment in response to my blog post and I appreciate Pugh taking the time to call. During a 20 minute conversation we discussed the rationale behind the new licence model.

I’ve already said that the objective of the new licence is laudable. The NLA to seeking the claw back a contribution from the after market for web clippings from its members’ intellectual property.

No one could argue that the newspaper industry is in very real trouble. Ad revenues have collapsed and circulation figures are down. We’ve all got friends on regional and national papers that have been laid off.

The NLA as custodian of its members’ intellectual property has watched over the last five years or so as clipping agencies such as Cision and Durrants and scrappers such as Meltwater have generated income by providing businesses with content from newspaper web sites.

PR agencies store and manipulate coverage from web sites on behalf of their clients and clients themselves record and store copies of web coverage.

The new web license is a bid to redress the balance and recover a contribution for its members in recognition of the benefit that commercial organisations gain from its members’ intellectual property. If you generate income from the reuse of newspaper content the NLA believes that you should make a contribution to the original producer. Fair enough.

This issue is not about licensing URLs; the PR industry has jumped on this headline because the NLA has failed to properly explain the issues that its members face and the rationale of the new licence.

The legal argument of commercial versus non commercial use of web content is sound and the licence stacks up in the context of the social web. If you are scrapping or recording content from a web site and not providing links back you should expect different terms from social web users.

But I maintain that retrofitting a licensing model on an open network is flawed and fraught with loopholes.

The NLA isn’t pursuing Google because it claims Google News is not a genuine substitute for a professional media monitoring service yet in my experience it is the PR industry’s frontline web clipping service.

Self-certification combined with ad hoc audits is the only way that the NLA will be able enforce the new licensing fee. The web licence will go ahead but technology will ultimately dictate the conclusion of this debate.

I applaud the direct approach by Pugh. He’s upped the ante and invited me to an open briefing session at The Guardian at 9am on 10 September. Why don’t you register via email and join us?

Related posts:

NLA furore continues (and an invitation to breakfast) – 18 August, 2009
NLA goes on the defensive over eClips charges as PRCA leads industry fight back
– 9 July, 2009


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August 27th, 2009 by Wadds

I Love: Sky+ iPhone app

The web interface Sky+ is neat. If you register for a Remote Record account you can schedule programmes to be recorded via the Sky web site.

But now the iPhone extends this to your mobile phone with a free download. You can scan or text search the upcoming seven-day schedule and when you spot something you like hit record and its will be captured on your Sky+ box.

It could almost be magic.


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August 27th, 2009 by Wadds

Local bloggers need anonymity and legal protection

My blog post comparing the role of the journalist with that of a local blogger triggered intense discussion in the comments.

I’m signed up as a contributor to a project in the North East and said that as a member of a community there are absolute no go areas as I need to stay on friendly terms with neighbours.

The post has attracted comment from several hyper local bloggers contributing to projects through the UK and further afield. Almost all are concerned about personal exposure and the lack of backup both in terms of the support of a newsroom and the legal infrastructure of a publisher.

Have a read if you get chance. There is no doubt hyper local media is viable and that local bloggers are able to provide the content and reach of a regional newspaper but the issues of personal anonymity and legal protection need be tackled.

Related posts:

Why local bloggers may never compete with local media – 12 August, 2009
Journalists: devalued and misunderstood?
– 7 July, 2009
The Newcastle Journal’s hyperlocal project (and a new channel for chicken updates)
– 24 June, 2009
Trendwatch: Hyperlocalism
– 28 May, 2009


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August 26th, 2009 by Wadds

RealWire animation: conversations and community key to online PR

Here’s another neat animation from my pals at RealWire. In about the same amount of time it takes to boil the kettle and make a cup of tea it explains how creating conversations and communities is at the core of successful online PR. Have a look for yourself.

RealWire has made downloadable versions available that you can use offline.

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August 26th, 2009 by Wadds

iPhone software update

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August 21st, 2009 by Wadds

Insights on the economy, PR, publishing and politics from Google Insights for Search

Like Andrew Smith I’ve been tinkering with Google Insights this week since Google added a predictive feature. I wanted to explore how good the new feature is and whether it could be used as an aide to PR planning.

Google Insights for Search couldn’t be simpler to use. Punch in a keyword string, select four filter options (reach, region, data and categories) from a drop down menu and hit search. You can add up to five comparative searches.

A graph showing the popularity of the searche term over time is returned – and assuming Google has a sufficient amount of data a prediction for the likely number of searches for the next 18 months is shown.

The numbers displayed are normalised, relative to the total number of searches done on Google over time. But if you use a Google account you can access more detailed data and additional information such as heat maps, rising searches and top searches.

Here are some of the search terms that I’ve explored along with some conclusions. Give it a try and let me know how you get on.

What’s the outlook for the “newspaper” industry

newspapers

The graph shows that searches for the keyword “newspaper” have been in decline worldwide since 2004, reflecting the state of the industry. Google predicts that this downward trend is set to continue through 2010.

And the “public relations” industry?

pr

Searches for the keyword string “public relations” show a similar pattern to the newspaper publishing industry. More evidence of the the fragmentation of the PR industry and the rise of digital.

Predicting “Christmas”

christmas

Searches for “Christmas” peak at the end of each year but it looks as if there is insufficient data for Google’s algorithm to recognise this as a recuring annual event.

When are we likely to see the end of the “downturn” in the UK?

downturn
This search was conducted solely on UK data. According to Google the first significant rise in the search term “downturn” was October 2o07 and it peaked in January 2009. There’s insufficient data for Google’s algorithm to deliver a prediction for when searches on downturn might reach a low but March or April 2010 looks likely.

And finally, what’s the political outlook in the UK?

cameron vs brown vs PM

This search examined the search frequency of “Gordon Brown” vs ” David Cameron” vs “UK election”. There is no real conclusion to be drawn unless you want to make something of Google being unsure of the future trend for searches on “Gordon Brown”.

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August 20th, 2009 by Wadds

Trendwatch: Wastricity

Wastricity – the needless use of electricity (via Makezine). I spotted this streetlight yesterday in Suffolk Street, London SW1Y.


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August 19th, 2009 by Wadds

Google Insight predicts likely success of online campaigns

Image representing Google as depicted in Crunc...
Image via CrunchBase

Google released an update yesterday to its Insight tool that provides information on historical search trends. It now includes now includes predictions for future search volumes.

Google Insight was already a powerful tool for campaign planning. The addition of predictive data makes its possible to model search volumes around keyword scenarios.

Now you can predict how successful an SEO campaign is likely to before its launched.

It also provides interesting insights into market dynamics. Andy Smith got there first. He’s punched a series of keyword strings through the new Google tool.


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August 19th, 2009 by Wadds

Diary date : CIPR seminar on neuro PR

Applied psychology and neuroscience is the topic for a CIPR evening seminar on 23 September in central London.

As the secrets of the human brain are being steadily unveiled to neuroscientists, it is time for leading PR practitioners to take stock of the latest findings and ask a series of tough questions about whether our intuitive thinking on how we communicate and influence others still holds true.

Kevin Read, managing director, Bell Pottinger Business & Brand, is in the hot seat and will offer his views the way emotional and rational reactions shape human decisions.

There’s more information here on Heather Yaxley’s Greenbanana blog.


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