http://www.speedcommunications.com/blogs/wadds/2009/10/19/hit-and-miss-customer-service-from-twittering-internet-retailers/ PR blog by Stephen Waddington Thu, 09 Feb 2012 19:13:21 +0000 hourly 1 http://wordpress.org/?v=3.1 http://www.speedcommunications.com/blogs/wadds/2009/10/19/hit-and-miss-customer-service-from-twittering-internet-retailers/#comment-5283 Twitter customer conversations: Leon case study | Wadds' PR Blog Sun, 25 Oct 2009 18:50:24 +0000 http://www.speedcommunications.com/blogs/wadds/?p=1505#comment-5283 [...] week I bemoaned online retailers that are using Twitter as a one way channel to broadcast to [...] [...] week I bemoaned online retailers that are using Twitter as a one way channel to broadcast to [...]

]]> http://www.speedcommunications.com/blogs/wadds/2009/10/19/hit-and-miss-customer-service-from-twittering-internet-retailers/#comment-5282 Mike Exon Tue, 20 Oct 2009 09:01:57 +0000 http://www.speedcommunications.com/blogs/wadds/?p=1505#comment-5282 Great idea, poor turn out, surely it proves just how far things need to go... Great idea, poor turn out, surely it proves just how far things need to go…

]]> http://www.speedcommunications.com/blogs/wadds/2009/10/19/hit-and-miss-customer-service-from-twittering-internet-retailers/#comment-5281 Valuable Internet Information » Hit and miss customer service from Twittering internet retailers … Tue, 20 Oct 2009 04:32:23 +0000 http://www.speedcommunications.com/blogs/wadds/?p=1505#comment-5281 [...] See more here: Hit and miss customer service from Twittering internet retailers … [...] [...] See more here: Hit and miss customer service from Twittering internet retailers … [...]

]]> http://www.speedcommunications.com/blogs/wadds/2009/10/19/hit-and-miss-customer-service-from-twittering-internet-retailers/#comment-5280 Wadds Mon, 19 Oct 2009 22:58:12 +0000 http://www.speedcommunications.com/blogs/wadds/?p=1505#comment-5280 Hi Robin - Fair point. It has the potential to be cost effect for those businesses that are able to integrate it into their business process. Its the same issues that businesses faced in the late 90s re-engineering their businesses around email and web as a customer channel. Hi Robin – Fair point. It has the potential to be cost effect for those businesses that are able to integrate it into their business process. Its the same issues that businesses faced in the late 90s re-engineering their businesses around email and web as a customer channel.

]]> http://www.speedcommunications.com/blogs/wadds/2009/10/19/hit-and-miss-customer-service-from-twittering-internet-retailers/#comment-5279 Robin Grant, We Are Social Mon, 19 Oct 2009 22:37:33 +0000 http://www.speedcommunications.com/blogs/wadds/?p=1505#comment-5279 What on earth makes you think it's cost effective? What on earth makes you think it’s cost effective?

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