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November 30th, 2009 by Wadds

Montblanc: authenticity fail

I have three items of any value that I call my own: two Montblanc ballpoints and a Montblanc fountain pen.

It’s an iconic brand that for me represents longevity, craftsmanship and design elegance.

Which is why this image of an inflight ad posted by Ged is the equivalent of self-harming on a corporate scale.

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November 30th, 2009 by Wadds

Must have handheld for 2009

November 30th, 2009 by Wadds

Brief encounter with lighting exhibit

The giant turntable at York’s Railway Museum is being illuminated until January by Brief Encounter, an experiential light project, created by KMA. The snap shows a silhouette of my daughter being projected across the first of 11-displays in the exhibit.

November 30th, 2009 by Wadds

Foursquare touts CRM model: my location based lunch

Location based marketing has been mooted for sometime as the panacea of customer relationship marketing (CRM). Foursquare may just have cracked it and monetised its income stream in the process.

I checked into China Town when I nipped out of the office for lunch and discreetly in the corner of the screen was a link to nearby Hummus Bros. The link had a two-for-one offer for the local Mayor.

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I get to visit a new place for lunch. Hummus Bros get a customer. Foursquare receives ad revenue. Everyone’s happy. If I visit regular and grab the Mayor’s title I’ll be rewarded with discount.

Drew Benvie has posted some ideas for how Foursquare could develop if its builds a critical mass of users and opens up its API.

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November 30th, 2009 by Wadds

Budget hotel chains in aggressive online campaign

Travelodge has mounted an incredibly aggressive email campaign to its customers on the back of a compliant to the ASA against rival Premier Inn.

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November 27th, 2009 by Wadds

IKEA word-of-mouth photo tagging campaign

IKEA uses phototagging to promote the opening of a new store by word-of-mouth on Facebook.

November 27th, 2009 by Wadds

Is the North East leading the way with new models for media?

If you’re interested in exploring business models for the future of media head to the North East of England.

That’s the call of Rick Waghorn who has written an excellent summary of the numerous projects in the region that are exploring aspects of content creation, delivery and financial models.

“If anyone wants to know where the future of the UK’s new media landscape will be forged and decided, it’ll be in the North-East of England. […] Whether by accident or design [it is a] very interesting place to be now media-wise,” says Waghorn.

Hyper local network
Trinity Mirror has created the Your Place network of 22 hyperlocal blogs fed by local bloggers and journalists the length and breadth of Northumberland. I’m an occasional contributor to my local site in the Rothbury area

Meanwhile Josh Halliday (@JoshHalliday), an ambitious journalism student at the University of Sunderland, has launched SR2, a stylishly produced site dedicated to reporting about the SR2 postcode area of Sunderland. He is aiming to go ad funded to cover costs

Ad model
Trinity Mirror has recently opened up its Your Place project to an ad network called Addiply. It enables businesses to set up an ad campaign for a specific geographical audience for £5 per week.

Pay walls
The Northumberland Gazette is one of six weekly regionals in the Johnston Press stable that will disappear behind a paywall in a trial that starts on Monday. Will readers sign-up and pay online? I doubt it, but it will be interesting to watch.

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November 26th, 2009 by Wadds

Antisocial web application

Here’s an innovative and interesting application of the web to stop shop lifting.

Home Bargains, a discount retailer, has a Crime Busters channel on its site where it publishes CCTV images of individuals that it would like to speak to in connection with suspected criminal activity.

“We are offering a reward of up to £500 per instance for information leading to the arrest and successful prosecution of anyone committing a criminal offence in our stores. If you have any information please contact us by filling in the form on the right, calling our confidential hotline number, 0151 547 4452, or speaking to the Store Manager in the relevant Home Bargains store.”

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November 25th, 2009 by Wadds

Econsultancy social media and online PR report finds industry grappling with issues of engagement, monitoring and measurement

The econsultancy Social Media and Online PR Report, sponsored by bigmouthmedia, published today, is the most exhaustive review of the industry undertaken in 2009. I received an early copy and contributed to the commentary.

The 70-page report lifts the lid on client-side and agency digital programmes. It tells a story of an industry experimenting with social media programmes (typically with no dedicated budget or a small budget) and grappling with the issues of engagement, monitoring and measurement.

The report is a must-read for anyone in the PR industry who aspires to remain in the PR industry. Here are some highlights:

  • 46 per cent of companies and 45 per cent of agencies are using tools to monitor their brand online. Without exception, all businesses should be tracking the conversations around their brand online. There really is no excuse as the results of the research show such tools needn’t cost a thing.
  • 47 per cent of companies are responding to negative comments online. Negative comment is often the start of a conversation that can ultimately transform a vocal critic into a loyal supporter, able to offer support and understanding for your business. Yet all too often, brands are on mute.
  • The report is in no doubt that Twitter is the PR tool of 2009. However we’re still in the early stages of experimentation and there are very few examples of real innovation. It’s easy to get hung up on follower numbers and use Twitter as a simple one-sided broadcast channel for corporate messages.
  • Metrics to define social media success remain a work in progress. Measurement has been an ongoing issue for the PR industry during the last 50 years. A series of cross- industry initiatives such as Social Measurement Camp are focussing their efforts specifically on what success looks like for a brand in a social network. In the meantime direct traffic and the tone of conversations around a brand are good proxies.
  • While the measurement of social media remains an issue, businesses are very clear about the desired benefits of investing in social media programmes, namely brand reputation and customer engagement.
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November 19th, 2009 by Wadds

How to turn your Twitter network into an Amazon affiliate business

Here’s an application of Twitter that will generate hard cash for you. Amazon has made its affiliate programme Twitter-friendly.

Members of the Amazon Associates programme can share products with their network by clicking on a Twitter icon within the affiliate menu bar or stripe. This generates a tweetable message and unique URL.

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When people click on the link and make a qualifying sale you’ll earn a referral fees via the affiliate programme – the entry level is typically 5 per cent of the value of a sale.

You can foresee less wise individuals spamming their networks with inappropriate messages. But abuse will quickly be stamped out by using block and unfollow functions.

Used with care in conjunction with other online marketing efforts Amazon’s initiative could be a neat way of monetising content.

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