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January 26th, 2012 by Wadds

No surprise that UK boardrooms don’t recognise value of comms

Social media is cited as a communication challenge by a mere seven per cent of communication directors, and less than 15 per cent seek social media skills in candidates.

These were two of the findings from the Business Leaders in Communications Study 2012 study published this week by VMA Group.

The study reported that fewer than half of communication directors believe that they have a major influence on board level strategic decision-making.”

These two sets of numbers are undoubtedly connected.

I’ve created a Storify summary of the launch event on Tuesday evening as told via the conversation on Twitter.

Respondents to the study have yet to recognise the role that social media increasing plays as part of the news agenda and the opportunity that is provides for organisations to engage with their audiences and participate directly in their markets.

Week-in-week-out corporate organisations take a reputational thrashing from the cocktail of traditional and social media week. This week it has been the turn of LA Fitness and McDonalds.

The start point for a comms director in understanding the developing media landscape should be a review of the role that social media plays in reputations, and the implication of all editorial content (conventional, social and their own branded) being shared socially.

In 2012 earned media, more commonly known as traditional media, is influenced as much by the professionals creating and publishing content as it is by those who consume media and respond instantly.

It’s not atypical for a media organisation such as The Guardian to publish three or four versions of a story as it develops, or to report it via live blog.

All forms of media have had to become social in a bid to remain relevant. Anyone with access to the Internet can create, edit, share and publish content to a global audience.

The media agenda is no longer neatly defined by the near 24 hour cycle of print. Instead it is set by individuals breaking stories via Facebook, Flickr, Google+ Twitter and YouTube.

The respondents to the VMA Group study have yet to identify with this shift. Simon Francis labelled them dinosaurs. I’m not going to be so harsh as I’d like the opportunity to sell them Speed’s services to help them through the process of understanding the new reputation landscape.

My view, Speed’s view, is that social media is returning the public relations industry to its roots of engagement in a two-way dialogue rather than a means of broadcast via the proxy of media relations.

It’s a journey back to the future of the industry defined by Eric Goldman, Edward Bernays and Ivy Lee.

Brave organisations have the opportunity to participate with their audiences via their own branded media and social media channels.

The opportunity for the PR industry is develop and understanding of the impact and interaction of owned, earned, and social media on an organisation’s reputation.

Measurement wasn’t raised as an issue during the VMA Group event. But herein is our greatest opportunity as communicators. Every action and interaction online leaves a digital footprint and provides a mechanism to measure results and take a step closer to proving return on investment.

If the PR and communications industry invested the effort in tackling these issues communications would command greater respect in the boardroom.

Thanks to VMA Group for investing in the report and organising a really excellent debate that will no doubt run and run.

4 Responses to “No surprise that UK boardrooms don’t recognise value of comms”

  1. These finding are everything that suggests we cannot rely on traditional business managers to help economic recovery.
    These findings are a complete indictment of our PR institutions.
    These findings are an indictment of the business schools.
    Do we already have a practical response from CIPR/PRCA or are they still going to take it all nice and slowly so as not to upset the ‘dinosaurs’?
    I think I will err towards the hard line.

  2. Stephen, I think that this study potentially tells us a lot about those holding senior roles in PR in these companies. More shocking than the lack of recognition of importance of social media is the claim to be involved in reputation management whilst having little influence at the highest level. Doubly ironic when the financial services sector is highlighted – given that the number of PR own-goals in that industry continues unabated. The RBS CEO bonus issue and cancellation of charity business cards by members of the Lloyds group being examples from the past couple of days alone.

    Makes me wonder who these people are and how they actually enact public relations. I believe social media is seen as a junior task undertaken by a young person or outsourced to an agency by such Heads of PR. That shows with the lack of strategic execution. Likewise, there is a lack of leadership whether it is in issues management or any other area of PR. Really who are these people and what do they do all day?

  3. Tom Serpell says:

    Steve – any idea of comparative usage/influence of Twitter, LinkedIN, FB in Boardrooms?

  4. Wadds says:

    Hi Tom,

    Have a look at this study published this week: http://www.prweek.com/uk/news/1116308/focus-ftse-100-social-media-index/

    Best,
    Stephen

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