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February 6th, 2012 by Wadds

Econsultancy on the future of wire services

Vikki Chowney writing last week on econsultancy examined the role of wire services as part of the modern corporate communication mix. We caught up to discuss the press release, the distribution of news, and search marketing.

Unsurprisingly none of the big name wire services took part or have commented on the story.

Check econsultancy for the full post. Here’s my comments.

“The public relations industry is embracing social media and slowly moving to direct relationships where relationships are built via direct engagement. It’s a long haul that will take a decade to work out. In the meantime wire services provide a short cut and though diminished will continue to have a role whilst these changes work through.”

“The press release has become a general purpose document that an organisation publishes on its web site and issues via a wire service, not to inform the media of a news event, but typically to reach broader audiences and more often than not to satisfy an internal audience.

“Wire services will always have a role in the financial market where a legislative framework demands that information is communicated simultaneously via prescribed channels.

“During the downturn there has almost certainly been an increase in demand for wire services as a catch all means of ensuring that a press release reaches as broad an audience as possible. It’s often an issue of scale for large international organisations.

“The online search industry has recognised the opportunity that press releases and wire services offer to build inbound links as a tactic to improve keyword search rankings.

“Faux news content is often distributed via a wire service with the goal of securing widespread coverage around target keywords and web links on editorially driven web sites that are ranked highly by search engines. It’s a mechanical process to game results that is a flawed. It creates confusion and can result in reputational damage.

“Wire services need to innovative and work out their relative to information flows as media continues to fragment and social media develops. Those that recognise these changes and figure out how to continue to be relevant by embracing social media will thrive.”

Thanks Vikki.

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January 27th, 2012 by Wadds

Video highlights from Speed’s Control in the Age of Anarchy event

Thanks to the crew at blueprint.tv for producing this video summary from the Control in the Age of Anarchy event that Speed ran last week.

Grab a cup of tea, sit back and hear from Alastair Campbell, Will Whitehorn, Darcy Willson-Rymer, Steve Earl and myself, on the future of media, corporate reputation and public relations.

January 26th, 2012 by Wadds

No surprise that UK boardrooms don’t recognise value of comms

Social media is cited as a communication challenge by a mere seven per cent of communication directors, and less than 15 per cent seek social media skills in candidates.

These were two of the findings from the Business Leaders in Communications Study 2012 study published this week by VMA Group.

The study reported that fewer than half of communication directors believe that they have a major influence on board level strategic decision-making.”

These two sets of numbers are undoubtedly connected.

I’ve created a Storify summary of the launch event on Tuesday evening as told via the conversation on Twitter.

Respondents to the study have yet to recognise the role that social media increasing plays as part of the news agenda and the opportunity that is provides for organisations to engage with their audiences and participate directly in their markets.

Week-in-week-out corporate organisations take a reputational thrashing from the cocktail of traditional and social media week. This week it has been the turn of LA Fitness and McDonalds.

The start point for a comms director in understanding the developing media landscape should be a review of the role that social media plays in reputations, and the implication of all editorial content (conventional, social and their own branded) being shared socially.

In 2012 earned media, more commonly known as traditional media, is influenced as much by the professionals creating and publishing content as it is by those who consume media and respond instantly.

It’s not atypical for a media organisation such as The Guardian to publish three or four versions of a story as it develops, or to report it via live blog.

All forms of media have had to become social in a bid to remain relevant. Anyone with access to the Internet can create, edit, share and publish content to a global audience.

The media agenda is no longer neatly defined by the near 24 hour cycle of print. Instead it is set by individuals breaking stories via Facebook, Flickr, Google+ Twitter and YouTube.

The respondents to the VMA Group study have yet to identify with this shift. Simon Francis labelled them dinosaurs. I’m not going to be so harsh as I’d like the opportunity to sell them Speed’s services to help them through the process of understanding the new reputation landscape.

My view, Speed’s view, is that social media is returning the public relations industry to its roots of engagement in a two-way dialogue rather than a means of broadcast via the proxy of media relations.

It’s a journey back to the future of the industry defined by Eric Goldman, Edward Bernays and Ivy Lee.

Brave organisations have the opportunity to participate with their audiences via their own branded media and social media channels.

The opportunity for the PR industry is develop and understanding of the impact and interaction of owned, earned, and social media on an organisation’s reputation.

Measurement wasn’t raised as an issue during the VMA Group event. But herein is our greatest opportunity as communicators. Every action and interaction online leaves a digital footprint and provides a mechanism to measure results and take a step closer to proving return on investment.

If the PR and communications industry invested the effort in tackling these issues communications would command greater respect in the boardroom.

Thanks to VMA Group for investing in the report and organising a really excellent debate that will no doubt run and run.

December 7th, 2011 by Wadds

PR2020: Ten recommendations for the future of a strong PR industry

Dr Jon White, head of the CIPR’s R&D Unit presented the results of PR2020: The Future of Public Relations (PDF) at the CIPR, Russell Square, London this afternoon.

“There is a concern that the industry could lose its position easily. Some of the people [involved in the research] said that by 2020 [the public relations industry] could be irrelevant. Success would be a larger industry that is well understood, respected and established as a management discipline,” said Dr White.

Dr White undertook interviews with 15 groups each with an average of seven practitioners around the country. He used scenario planning to explore what the industry might look like in 2020.

In every case White said that the outcome of the scenario planning was unacceptable. He said that leadership was essential to develop the practise as a serious management discipline.

Here are the top ten findings cited by the report that the industry needs to address to ensure a healthy future:

  1. Leadership: Encouragement to the Institute to provide leadership and meet expectations for its leadership
  2. Professional development: Education and training for PR practice need to be taken to higher levels, which will involve greater collaboration with education and PR
  3. Confidence: Practitioners need greater confidence in what they do, and should lead practice development by example
  4. Measurement: There is a need for clearer thinking and guidance on measurement and evaluation
  5. Ethics: Codes of conduct should be strengthened
  6. New skills: Practitioners need to move faster to develop their knowledge of digital communication
  7. Definition: There is a need for better definitions of PR and what it is to achieve
  8. Change: Change should be embraced
  9. R&D: Industry bodies should commit to R&D
  10. Young talent: There is a need to synchronise experience and fresh talent, and to celebrate young people in practice

Dr White is an international consultant in management and organisation development with links to academic institutions including Henley Business School, Cardiff University and University of Central Lancashire.

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December 7th, 2011 by Wadds

CIPR 2011 State of the PR Profession

I was in the audience at the CIPR at Russell Square, London this afternoon to hear the headlines of the 2011 State of the PR Profession undertaken by ComRes. More than 1,500 members contributed to the survey online. It identified four challenges facing the industry:

  • addressing gender profile – getting more men into the professional and retaining senior women
  • training for the future – making training affordable and developing new skills
  • managing the jobs market – ensuring efficient transfer of talent into growth sectors
  • demonstrating value and standards – communication value, practices and ethics

It’s a depressing snapshot. These are issues that have challenged the industry for more than a decade.

The survey results were presented back-to-back with Dr Jon White’s report ‘PR2020: The Future of Public Relations”. His work provided recommendations for the future of the industry.

November 8th, 2011 by Wadds

Google+ for businesses: a shop front without customers?

I’m not going to write a blog post about how to create a Google+ page. Plenty of other bloggers have covered that off.

What I am going to do is ask you to stop and think before you start creating your page. Ask yourself if your customers are on Google+? If not why would you want to create a profile on yet another network?

There’s a strong case to be made for media businesses seeking to syndicate content and scoop up clicks to be first to Google+. Tech titles eWeek Labs, SlashGear, and TechRadar have already signed-up.

This makes sense. Early users to Google+ are tech savvy. But this isn’t engagement; its syndication.

If your business is anything other than media your customers, for now, almost certainly elsewhere.

There are some reasons for businesses to be on Google+ such as governance, IP protection, future proof your audience, and to explore the integration between Google+ with other services such as Google Places.

This was the rationale raised by people in my Twitter network this morning.

To date Google has failed in its attempts to build a social network and for now Facebook, LinkedIn and Twitter dominate. Its challenge is to persuade audiences to move from these existing networks.

My test for a new technology is the speed with which members of my family adopt it. So far I’m the only person on the network.

As Jas Dhaliwal (@jas) said for now at least it’s likely that Google+ will consist of thousands of empty pages.

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October 6th, 2011 by Wadds

ICCO Summit: The PR industry needs to claim its ground

Here, belatedly, is my deck from the International Communications Consultancy Organisation (ICCO) Summit last Friday.

The ICCO Summit is a bi-annual event that pulls together senior practitioners from public relations consultancies around the world to explore the issues and trends affecting the industry. Last week’s event saw 120 PR consultancy directors from 30 countries come together in Sintra, Portugal.

In my session I explored the emergence of social media and the opportunity it provides for the PR industry and argued that the future of PR is the future of social media.

In time I reckon we’ll come to recognise the development of the Internet at the turn of the 21st century to be as radical to society as the invention of the printing press in the second half of the 15th century. That’s incredibly exciting for anyone in the media but it’s also incredibly daunting.

Powerful individuals and journalists have always had a platform to share their views of course. But now social media means that anyone can demand “do you know who I am?” of a brand. It’s made the whole area of reputation management much more complicated, not least because there is so much more to manage now.

There are two possible reactions to social media within an organisation: social media as bolt-on channel; or as a strategic platform for customer engagement.

In using social media as a bolt-on channel, an organisation transfers the communication techniques that it has used with its traditional audiences, typically the media, and supplements them with a sprinkling of social media. You can spot these organisations everyday on Facebook or Twitter spewing out content with little or no engagement.

In contrast the strategic approach to social media recognises the opportunity that it offers a business to put its customers at its heart.

I took issue with Huntworth’s Lord Chadlington who said during a Q&A following his keynote on the previously day that “the PR industry was not good at digital”. Speak for yourself Lord Chadlington, speak for yourself.

There’s a turf war going on, no doubt. PR agencies are competing with ad agencies and digital agencies for budgets. It is time for the industry to stand up and be counted. Otherwise we’ll almost certainly lose out as we did with search marketing.

The identification of a community and development of content to engage with that community in a participative relationship, whatever the media, is an editorial process.

This is the PR industry’s ground. We need to claim it.

September 27th, 2011 by Wadds

Brand Anarchy: launch party planning begins

Two days. That’s how long Steve Earl and I have got before we hand over the manuscript for Brand Anarchy to Bloomsbury. All being well it should be published in March next year.

You can pre-order a copy from Amazon.

Our thesis is that the organisations have utterly lost control but there are ways to take even greater command of reputation if it’s done right.

Researching and writing the book has been a marathon. In a bid to build a view of reputation management in the future we’ve gathered insights from people that have defined the media and PR business in recent times.

We’ve spoken to tens of people in the media and PR industry and read numerous books and hundreds, maybe thousands, of blog posts.

That it now takes five months for the book to be published is a modernisation issue that the publishing industry faces.

But snagging a deal with Bloomsbury with its reputation and distribution has been a coo thanks to Antony Mayfield for the introduction.

We’ve been assured that we can make tweaks along the way in case Google launches another social network or Facebook offends its users with an abuse of privacy too far.

If you have any ideas for a launch party we’d love to hear from you; we want to launch the book in a suitably fitting way.

Finally, inevitably our own blogging efforts have been neglected of late. I’m starting to address that situation immediately.

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September 12th, 2011 by Wadds

Stalking: How not to sell via LinkedIn

My personal LinkedIn statistics have soared in the past few days as no less than 20 people from flyer2sales.com have checked out my profile.

The firm offers to help generate sales from Facebook. I’ve clicked on a couple of the profiles and they each contain the same template text and no connections.

Maybe flyer2sales.com is genuinely interested in working with Speed but it has got a funny way of going about it for a social firm.

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August 5th, 2011 by Wadds

Thinking Digital in 90 seconds

Thinking Digital is one of the most inspirational conferences that I have ever attended. It takes place in the North East of England each May and draws speakers from around the world to discuss the impact of technology on different disciplines.

I’ve booked for 2012. Have you?

Related posts (from this year’s event):