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June 29th, 2011 by Wadds

FourSquare is broken: duplication, spam, mapping errors, and more

What’s happened to FourSquare? Today people have reported on Twitter losing followers and badges.

I blogged back in March 2010 about how the network needed stronger rules and administration. As the network has become increasingly popular the situation appears to have got progressively worse.

Here are examples of some of the issues that I’ve spotted in the last week.

Duplication of venues: four references for the same locations spotted on Saturday

Spam entries: It is far too easy to create a new location. Here are examples of cars, homes and plain spam entries spotted on Sunday

Location errors: Either something has gone wrong with the mapping database or the UK’s rail network has been dramatically  re-organised. Spotted on Tuesday

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March 30th, 2010 by Wadds

Gaming FourSquare

As brands pile onto FourSquare baiting users with location based marketing offers the opportunity to discover original and interesting venues is declining. So I laughed out loud when I logged into our local greasy spoon and received a tip from a nearby lamp post put on the map by fellow FourSquare addict Mark Adams.

Here’s the issue. It’s incredibly easy to create a new location on FourSquare. I’ve added a lamp post of my own near our office in Leicester Square.

There’s also lots of duplication. FourSquare users, whether intentionally or not, have added multiple versions of the same venue using different variations of the name such as York Train Station and York Railway Station.

In fact a visit to most railway stations will turn up a venue entry for each platform and several of the trains that travel in and out of the station each day. Are FourSquare users really meeting up with each other via the network on their way back and forth to work?

FourSquare relies on its users and the wisdom of the crowd as an editorial function. But the appearance of random locations and the level of duplication shows that it plainly isn’t working.

The network needs a more traditional editorial function if it is to avoid becoming cluttered.

Spam is also becoming an issue as users build their network of friends beyond people that they actually know. It’s an issue that arises with every generation of social network but in this instance the sharing of personal location information is a stalkers dream.

Here’s another example of user abuse. We’ve developed a healthy level of competition at Speed for the Mayor slot frequently checking-in and out numerous times during the day to outwit each other. It’s not really sport.

FourSquare’s rules need to be tightened. Purists will call me out for spotlighting potential abuses of the network. But social norms as a means of managing a network only work so far – and on FourSquare they’ve been stretched beyond their limit.

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February 25th, 2010 by Wadds

PR Week FourSquare podcast: addressing personal privacy issues, brand promotion and protection

33 Digital’s Drew Benvie and I participated in this week’s PR Week podcast. During the conversation we discussed how brands can promote their business on FourSquare, protect their reputation and privacy issues.

The podcast resulted from personal privacy concerns that have had FourSquare on the offensive in the last week following the launch of PleaseRobMe.com a mash-up that tracks the movement of individuals on FourSquare and overlays images and Google Maps.

Issues of personal privacy have arisen with almost every new generation of personal technology: voicemail advertises that you aren’t at home; away-from-email auto-messages advertise that you’re on holiday. If a criminal wants to rob you there are very easy ways of tracking down whether or you’re at home.

FourSquare is currently a niche social network (300 brands and 300,000 users worldwide). It’s the first generation of a platform that combines a mechanism for brand promotion with physical location and social networking. Whether it succeeds or fails alternatives will almost certain arise.

Here are the five the promotion and reputation opportunities that we spotlighted during the podcast for brands on FourSquare:

  • Presence – if you have a physical presence (retail premise, office location etc) share it with FourSquare to ensure that you are correctly represented on the network
  • Reputation – Monitor your locations on FourSquare for tips left by visitors (good and bad reviews) and your Mayor
  • Engagement – If you’re a retail operator that uses price promotion or loyalty schemes as a means of marketing consider extending your offers to FourSquare
  • Promotion – If one your brand values is innovation consider the PR benefits of being one of the first brands to use FourSquare as a marketing platform for bespoke campaign
  • Measurement – track usage to determine return on investment and determine the value of engagement and promotion
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November 30th, 2009 by Wadds

Foursquare touts CRM model: my location based lunch

Location based marketing has been mooted for sometime as the panacea of customer relationship marketing (CRM). Foursquare may just have cracked it and monetised its income stream in the process.

I checked into China Town when I nipped out of the office for lunch and discreetly in the corner of the screen was a link to nearby Hummus Bros. The link had a two-for-one offer for the local Mayor.

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I get to visit a new place for lunch. Hummus Bros get a customer. Foursquare receives ad revenue. Everyone’s happy. If I visit regular and grab the Mayor’s title I’ll be rewarded with discount.

Drew Benvie has posted some ideas for how Foursquare could develop if its builds a critical mass of users and opens up its API.

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