July 12th, 2010 by Wadds

Social media extremes inevitable – Hobson, Holtz and Sheldrake

Thanks to Neville Hobson and Shel Holtz for picking up my blog post from Friday on the Rothbury story in the latest edition of the Hobson and Holtz Report #555 (from 46m 30s).

They raise some interesting issues about the role of traditional media and social media in reporting on a major news event.

Their conclusion is that we shouldn’t be surprised by less than savoury conversations that take place on social networks as they simply reflect society. I’ll watch the follow-up discussion with interest.

Philip Sheldrake makes a related point in a post on Marcom Professional.

“[…] perhaps we should focus on the net impact [of conversations on social networks], accepting that regardless of the net outcome significant attention must be paid to any extreme negatives.”

Are extreme views inevitable online in social networks and a small price to pay for the benefit of wholesale engagement? Its almost certainly the case and Hobson, Holtz and Sheldrake think so.

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October 19th, 2009 by Wadds

Royal Mail and CWU cannibalising UK postal service; businesses seek alternative arrangements

posting many letters to red british postbox on streetI despair at the Royal Mail. A business that needs to modernise is in the stranglehold of its management and the Communication Workers Union (CWU).

As the battlelines are drawn (dialogue is combative not constructive) for the strike later this week businesses are looking for alternative means of getting post and packages to their customers.

Kelkoo published data last week that said online retailers would be among the worst affected with losses expected to reach £220 million.

Amazon has reportedly sought alternative services. Online retailers such as espares, Figleaves, Firebox and Lovefilm are preparing alternative arrangements. TNT wants to set up a rival postal service.

Neville Hobson has an incredibly sensible call to action:

“Messrs Hayes and Crozier, get yourselves into a room together and don’t come out again until you’ve solved this. While you’re talking, no strike.”

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