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July 15th, 2011 by Wadds

The future of the relationship between PRs and journalists

We’ve some way to go before the dust settles on the phone hacking scandal. But if you work in the media or PR, already you can’t help but feeling that nothing will ever be quite the same again.

Phone hacking notwithstanding the standard of journalism in the UK is in the main excellent. Let’s not forget that it was the dogged determination of a team at The Guardian that broke the News of the World story. But the media is far from transparent and in the last few days we’ve seen its worse tactics spill out on the front pages of newspapers and in news bulletins.

Journalist Adam Westbrook has written up an excellent post on his blog concluding that greater transparency is critical to restoring trust in the media. He highlights some of the issues.

“We have no way of understanding who “sources close to David Beckham” might be. Stories ripped from agencies are often bylined with a fictional name. […] And it’s not just something endemic in the press: I’ve written before about the lack of transparency in mainstream broadcast media too. The BBC, Sky and ITN use agency footage as if they shot it themselves.”

What’s to be done? News International has started to make efforts to tackle the crisis head on and rebuild its reputation. Rupert Murdoch accepted Rebekah Brooks’ resignation today and according to reports is meeting the Dowler family this afternoon.

Yesterday we learnt that both James Murdoch and Rupert Murdoch will appear before the Culture, Media and Sport Committee next week and the Prime Minister has promised an inquiry chaired by Lord Justice Leveson.

It’s almost certainly game over for the self-regulation of the media. The Prime Minster hinted on Wednesday that a gutsier organisation modelled on the advertising watchdog the Advertising Standard Authority (ASA) could replace the Press Complaints Commission (PCC).

The ASA has the power to refer print advertisements that breach it’s rulings to the Office of Fair Trading which can issues fines, and broadcast advertisements to OFCOM, which has the power ultimately to revoke licences.

It’s conceivable that the Government may decide to go further down the route of transparency as part of its scrutiny of the public affairs industry and require journalists and media organisations to publish details of meetings. Alternatively politicians, public servants and public companies could be required to publically record meetings with journalists.

The challenge for journalism is figuring out a level of transparency that is both acceptable and enables it to do its job.

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September 7th, 2010 by Wadds

The News of the World’s print vs web experiment

The News of the World broke the story on Sunday about footballer Wayne Rooney allegedly cheating on his wife and followed with further allegations involving the Pakistan cricket team.

It was too much for the newspaper’s web site which according to Web User, “failed to cope with the huge surge in traffic”.

According to an apology issued on the News International web site, its servers experienced a “huge volume of visitors” as media outlets sign posted consumers to the News of the World.

It’ll be interesting to see if the site failure had an impact on sales when the September circulation figures are published by ABC. You’d expect it to have driven print sales as people sought content that wasn’t available on the web.

The Financial Times reported in August that the News of the World is expected to be the first tabloid to go behind a paywall “from October, with The Sun to follow soon after”.

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July 7th, 2010 by Wadds

Media monitoring beyond the paywall

PR agencies and brands needing to see what has been written about them on national newspaper web sites face a quieter couple of months given the new News International paywall and The Financial Times (FT) digital archive.

Content from News International titles has been withdrawn from media monitoring agencies and aggregator services and won’t be available until the launch of the Newspaper Licensing Authority’s (NLA) eClips platform, expected sometime in September.

NLA channel partners such as Cision, Durrants and Precise will provide their clients with News International content via the eClips platform as part of their monitoring services.

Meanwhile, the FT has pulled out of the NLA scheme and has launched its own digital searchable archive. In future media monitoring agencies and their customers will need to purchase a licence direct from the FT once their current NLA licence expires.

Is this the thin end of the wedge for the demise of the ‘pay once and you’re protected’ approach to media copyright management?

“The FT has been developing a direct licensing philosophy for some time. [It] wants a direct customer relationship, so that whilst the channel (aggregator or press clipping agency) may charge for its service, only the FT can charge for its content,” said David Pugh, CEO of the NLA.

“Collective licensing is valuable for publishers and clients alike – but the FT feels that it has a unique position as a global brand with niche content and expertise – and their view is that this is best managed by them directly,” he added.

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June 30th, 2010 by Wadds

Insight from Hitwise on News International firewall

Here’s early analysis from Hitwise on the impact of the News International firewall on thetimes.co.uk (see dark blue line). According to analysis by Robin Goard the title’s market share has dropped from 4.37% during the week ending 22 May (pre-firewall) to 2.67% (post-firewall) during the week ending 19 June.

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May 6th, 2010 by Wadds

Murdoch planning beyond the paywall?

Rupert Murdoch - World Economic Forum Annual M...

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Rupert Murdoch may have plans beyond The Times paywall which is due to go up at the end of the month.

Peter Kirwan writing in the Press Gazette speculates that News International may be planning the launch of a multimedia platform following comments by Murdoch yesterday on an analyst call.

“Today we’re in final discussions with a number of publishers, device makers and tech companies and we will soon deliver an innovative subscription model that will deliver digital content to consumers, wherever and whenever they want it.”

“We’ll be giving a press conference in three to four weeks which we hope will have some important announcements. […]”

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March 26th, 2010 by Wadds

Jeff Jarvis on “Rupert Murdoch’s pathetic paywall”

Writing in The Guardian Jeff Jarvis is predictably damning on Murdoch’s decision to put up a paywall around Times Online.

“By building his paywall around Times Newspapers, he has said that he has no new ideas to build advertising. He has no new ideas to build deeper and more valuable relationships with readers and will send them away if they do not pay. Even he has no new ideas to find the efficiencies the internet can bring in content creation, marketing, and delivery.”

[...]

“According to his biographer Michael Wolff, Murdoch has not used the internet, let alone Google (he only recently discovered email) and so he cannot possibly understand the dynamics, demands and opportunities of our post-industrial, now-digital media economy. I use the internet and teach it and write about it and I still can’t grasp the complete implication of the change. I don’t think even Google can.”

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March 18th, 2010 by Wadds

Media industry urged to stop worrying about Murdoch

Rupert Murdoch - World Economic Forum Annual M...
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Newser-founder and media entrepreneur Michael Wolff (@MichaelWolffNYC) said that the media industry spends too much time worrying about Rupert Murdoch and that News International is no longer in a position to materially impact the future of the newspaper industry.

Wolff should know. He recently wrote The man who owns the news, a biography of Murdoch.

Speaking at The Guardian’s Changing Media Summit today, Wolff said, “Murdoch has always been the defiler of the newspaper industry yet now he’s its last defender. It’s incredibly painful for him but he might not make it to retirement [in the newspaper business] or whatever he wants to do next”.

“He wants to be the saviour of the industry but no one else in News International thinks like this – no one is challenging him. Up until a year ago he’d only been on the internet accompanied,” he said.

In a closing prediction to his keynote Wolff said that we will have stopped worrying about Murdoch in five years time.

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March 17th, 2010 by Wadds

Reputation Online on Times Online blocks

Vikki Chowney was kind enough to ask me for my thoughts on the news yesterday that Times Online has blocked Meltwater from spidering its site for her latest article on Reputation Online - Meltwater in a tizz over Times block, but does really anyone care?

Here’s my interview with Vikki in full.

The action by The Times to block News Now and now Meltwater is another example of a publishers setting out the battlelines in the fight to challenge the business model of aggregators and online clipping agency. The move will inevitably hurt Meltwater. Clients rely on it to provide a comprehensive service and a fragmented monitoring service isn’t helpful if you are charged with managing the reputation of a business.

But it’s odd that The Times is taking this direct action against Meltwater and News Now yet News International is not exercising the NLA’s new web clipping license despite being an NLA member. It shows the ongoing turmoil in publishing industry and it attempts to shift from print to online.

The publishing industry is in real pain as it attempts to monetise its content online. Ad revenues have collapsed and circulation figures are down. Publishers are seeking to create new business models around their content online and believe that third parties that generate income from aggregating and monitoring their content should share the income they generate.

Attitudes will change over the next 18 months as newspaper publishers raise paywalls in front of their sites – and news articles are replaced by summaries in Google News searches.

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January 18th, 2010 by Wadds

Links: a means of distribution, not an economy

Rupert Murdoch’s News International has brought down a technical shutter on its UK content to prevent it being aggregated by NewsNow.

News International is part of the NLA but is one of the few newspaper publishers that have not signed up to the NLA’s web licensing scheme. But the fact that the move follows NewsNows’ criticism of the NLA and its backing of the Right2Link campaign cannot be a coincidence.

Jeff Jarvis writing in The Guardian today said that he believed that News Corporation was foolish to opt out of the link economy. He’s right but for the wrong reason. Links aren’t an economy.

Broadstuff has been quick off the mark with a Jarvis rebuttal:

“The only people making money out of the Link Economy are either writing about it and selling good old fashioned (non linkable) paper books, or […] aggregating other people’s content without paying much […] for it and then setting up low cost display ads against it.”

Links are a means of distribution. Here’s Broadstuff again:

“It’s just a bloody distribution channel, and it’s a low value one for low value media at the moment, unless you can be an aggregator of very large amounts of low value transactions.”

“In the end, this fight is over control. News Corporation is desperately trying to maintain its control over access to and packaging and pricing of information that now flows freely from many sources.”

“[…] Its about making money. And if other ‘New Media’ had worked out where Rupert was truly wrong we’d see a host of organisations rushing ahead.”

July 10th, 2009 by Wadds

Dustbin eye view of journalism

As a journalist Steve Earl did his fair share of doorstepping and dustbin scavenging during the early 90s. Sometimes the role of a journalist investigating a big story skirts close to the tolerance of the law.

Details of how the mobile phones of people in the public eye were allegedly “hacked” by journalists at News of the World as reported by the Guardian today remain undisclosed. But one of the questions any ongoing investigation will no doubt ask include whether what is claimed to have happened was hacking per se, and whether it broke any laws.

Without making any inference whatsoever on the allegations currently facing individuals at the News of the World, here are some possible ways that an individual could conceivably, if they were so minded, get information from mobile phone services:

  • Bug on the handset – unlikely that anyone would go this far and difficult to implement en masse anyway
  • An intercept during the conversation – difficult and expensive, requiring military-level expertise
  • Phone company insider – paid to listen-in or record calls, or provide access to voice packets or voicemail files
  • Voicemail hacking – each network has a default voicemail pin. If you don’t change your pin, your messages could be hacked anytime your phone is switched off or you miss a call. You could call this hacking, but it could be viewed as the equivalent to leaving a window open

Two things surprise me about this case: how quick other publishers have been to turn on News International, publisher of The News of the World, The Sun and The Times, and that journalists at the News of the World would risk using such a tactic after seeing a colleague and private investigator jailed for a separate but phone-related incident in 2007.

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