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June 29th, 2011 by Wadds

Review: The Business of Influence by Philip Sheldrake

Here’s a review that I’ve posted on Amazon for Philip Sheldrake’s book The Business of Influence published in April.

The Business of Influence is a serious attempt to close the gap between the PR industry and business. Philip Sheldrake tackles head-on how you measure the value derived from communication. Expect your existing prejudices and thinking to be challenged.

Sheldrake scrutinises the flows of influence around an organisation and concludes that for too long organisations have obsessed about pushing information out with little regard to other communications flows.

It’s a highly original piece of work in which Sheldrake develops the balanced scorecard, the dominant framework for business performance management conceived in the 90s, and applies it to the business of influence.

If you work in communications and want to continue working in communications this book is a must read.

Disclosure – I’ve worked with Sheldrake on behalf of the Chartered Institute of Public Relations (CIPR) in the UK. He quotes me in the book, as well as my daughters on their influences and networks.

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April 19th, 2011 by Wadds

Interview with Philip Sheldrake on the Business of Influence

Philip Sheldrake has a book out called The Business of Influence, published by Wiley, in which he rethinks marketing and PR for the digital age.

I first crossed paths with Sheldrake in the late nineties and early noughties when we were both principals at rival PR firms and chased each other around tech parks in Cambridge and West London in pursuit of business. Since then we’ve worked together as part of the CIPR Social Media panel and created CIPR TV, working with markettiers4dc.

Sheldrake quotes Speed’s Steve Earl and myself in the book, as well as my daughters on their influences and networks. And so after a nudge and encouragement from Neville Hobson recently to have a crack at podcasting I was delighted to catch up with Sheldrake to record this interview.

We spoke about the emergence of the influence professional. If you are reading this blog you are almost certainly an influence professional and part of the influence industry. He calls on the PR industry to grow up by adopting management discipline and models.

“Not measuring PR smacks of professional incompetence. Anyone that says PR can’t be measured just hasn’t investigated it in a professional manner,” said Sheldrake.

But there are no easy answers. Sheldrake sounds a note of caution. “There is no universal answer for measurement. Every business must define its own metrics,” he said.

In researching and writing the Business of Influence, Sheldrake has himself been influenced by the Balanced Scorecard, a business performance management tool, and proposes his own model called the Influence Scorecard as a means of measuring of influence.

Sheldrake is a Chartered Engineer, a founding partner of Meanwhile, the venture marketers, a director of Intellect, the UK trade association for the tech industry, and director of 6UK, a government backed non–profit to promote adoption of the new Internet protocol in the UK.

If you enjoy the interview you might want to check out the book on Amazon or the accompanying web site and you’ll find Sheldrake on Twitter @sheldrake.

You can download a MP3 file of the interview by left clicking on this link with you mouse and selecting ‘save as’.

July 12th, 2010 by Wadds

Social media extremes inevitable – Hobson, Holtz and Sheldrake

Thanks to Neville Hobson and Shel Holtz for picking up my blog post from Friday on the Rothbury story in the latest edition of the Hobson and Holtz Report #555 (from 46m 30s).

They raise some interesting issues about the role of traditional media and social media in reporting on a major news event.

Their conclusion is that we shouldn’t be surprised by less than savoury conversations that take place on social networks as they simply reflect society. I’ll watch the follow-up discussion with interest.

Philip Sheldrake makes a related point in a post on Marcom Professional.

“[…] perhaps we should focus on the net impact [of conversations on social networks], accepting that regardless of the net outcome significant attention must be paid to any extreme negatives.”

Are extreme views inevitable online in social networks and a small price to pay for the benefit of wholesale engagement? Its almost certainly the case and Hobson, Holtz and Sheldrake think so.

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