March 9th, 2010 by Wadds

Students: how to kickstart your PR career

Communication students leaving university have never had so much opportunity as the current workplace.

This is generation that has grown up with the technology and the tools that so many businesses have yet to embrace. They already have many of the skills that agencies and communication teams are striving to build.

But there is more that the current generation of PR graduates could do to kickstart their PR careers. Developing and demonstrating your digital communication skills will improve your employment prospects and may even enable you to demand a higher starting salary than your less digital savvy counterparts.

This was my message to students on the International PR MA at the University of Cardiff. I ended my session yesterday with a three ideas for ways in which students could kickstart their careers.

Build personal online networks
Create a profile on LinkedIn and include details of your course and any work placements. Start to build a network with people on your course and contacts you make through work placements. Likewise Twitter. Build connections with future employers.

Generate content and conversations
Sunderland journalist student Josh Halliday’s SR2 hyperlocal blog is an extreme example of this strategy but no future employer is going to be left in any doubt of his skills. Demonstrate your expertise by contributing comment and content to hyper local blogs, forums and blogs.

Blog
There is ultimately no better way of demonstrating your ability to build networks and generate content than a blog. Ben Cotton’s is a great example. He started a blog in his final year at Leeds Metropolitan University and recently landed an award from the European Public Relations Education and Research Association – and a job in the digital team at Edelman.

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March 9th, 2010 by Wadds

University of Cardiff digital communication masterclass: media trends and PR skills

PR is the management of reputation. That used to exclusively mean using media relations to build trust between an organisation and its audiences.

But traditional media is in turmoil: ad revenue is at an all time low thanks to the recession and the internet has reduced the cost of publication and distribution to almost zero.

The rise of social networks has led consumers to fundamentally change their media consumption habits. Consumers are becoming contributors.

The impact on the PR profession has been dramatic. Command and control media relations no longer works and increasing brands are building direct relationships with their audiences using compelling content and story telling.

These changes formed the core of a guest lecture I gave on digital communication to the International PR MA course at the University of Cardiff yesterday.

The slidedeck cites five trends in the media and the rise of social media – and five areas where I believe PR professionals need to skill-up as a result.

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February 20th, 2010 by Wadds

Show me the money: PR salaries

Never one to shy away from straight talking my oppo Steve Earl spotlighted yesterday how you can improve your chances of a salary rise if you work for a PR agency.

“There are […] three levers in a PR agency: staff costs, overheads and profit. That is it. These aren’t complex businesses,” says Earl.

  • The money must be there – growing businesses have more room to flex their staffing costs; demonstrate your ability to win and grow business
  • Benchmark salary levels – seek out your agency’s salary scales versus roles and skills – and build your skills. If this data doesn’t exist within your business you’ll get it from any industry recruiter
  • If you’re a specialist your earning potential will erode over time as your specialism becomes a mainstream skill – enjoy the wave but in the short-to-medium terms agencies must skill-up across the board

Check out Steve’s post in full. Its well worth a read and could even make you some money.

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January 23rd, 2010 by Wadds

Book reviews: Advice for Multimedia Journalists and Newsgathering for Hyperlocal Websites

I’ve discovered two e-books this week that should be a must read for any PR that is keen to understand how the remit of a journalist is changing and to gain an insight into the future of regional media.

Both books are written by London-based journalist Adam Westbrook, a City University graduate that has worked in Ghana, Iraq and the UK.

In Advice for Multimedia Journalists (free PDF download) an ebook created from a series of original blog posts, Westbrook spells out the opportunity for journalists created by the upheaval in publishing and distribution.

In the digital age journalists need to be brands in their own right. There is little room for humility. Westbrook says that journalists must overcome the discomfort of blowing their own trumpet quoting SEO specialist Brian Clark, “if people think you’re important, so will Google.”

Diversification is the key combining skills such as copyrighting, photography, video production and web design with journalism to create a portfolio career. Westbrook provides insights into each area as a means of generating an income.

In Newsgathering for Hyperlocal Websites (£7.99 PDF download) Westbrook tackles the rising genre of hyperlocal blogs and describes how to set up a hyperlocal blog, create a newsroom and describes the process of newsgathering and reporting.

The basic skills of a journalist have changed little despite the upheaval in the media. Much of the craft such as maintaining a news diary, digging out news from local sources and on-diary versus-off diary that Westbrook shares would have traditionally been taught on a NUJ training course.

Westbrook spells out the technical skills needed to set up a hyperlocal site, signposting sources of further information and sharing tips for automating much of the news gathering process. His sections on web mining for stories and Freedom of Information requests would provide a near constant news stream for any hyperlocal site.

Westbrook makes clear his attitude to PRs that fail to understand the remit of hyperlocal media and pitch inappropriate stories. But then regional media has long been poorly served by the largely London-based PR industry. PRs need to work out how they can best embrace the emerging segment that is hyperlocal media.

Westbrook is clearly a talented journalist with an entrepreneurial flair that has a bright future whatever the future of journalism.

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January 15th, 2010 by Wadds

The Economist positive on PR industry future

There’s an article in this week’s The Economist (disclosure: Speed client) written out of New York that paints a rosy future for the PR industry.

Growth is being driven by clients prioritising communication, particularly during the recession, and budgets being diverted from other marketing activities.

Edelman chief Richard Edelman is quoted as says that PR is the “organising principle” behind many business decisions.

Clients, The Economist says, are putting their budgets behind larger, more established firms. Media fragmentation and social media are also cited as a shot-in-the-arm for the industry.

The article should be a must read for anyone in business this morning.

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December 8th, 2009 by Wadds

David Phillips: Will newspapers credit online communities?

David Phillips is an author, lecturer and agency PR man. If you haven’t read the book he co-wrote with Sunderland University’s Philip Young called Online Public Relations then shame on you.

Phillips has brought a fresh perspective to the NLA debate by challenging the ownership of original content. It’s a debate that Phillips has supported with a real time case study.

“I went to this page in The Times, analysed it to get the semantic concepts. Looked for those concepts in Bing.com and found that loads of other people and publication wrote this story in similar terms long before The Times.”

“When The Times vanishes behind its firewall will this mean that it will pay all the other sites for the news it plagiarises from them as well as suing all the sites that use the same story after they publish offline or behind the firewall?”

“Who, then is going to set up the counter organisation to the NLA to get their money back from newspapers who borrow/plagiarise content from the online community?” asks Phillips.

Its Flat Earth News revisited. Phillips works from the premise that very little is original. And so we very quickly get into a debate about how original content is created and how you credit the originator and the organisations that circulate a story.

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December 2nd, 2009 by Wadds

Q&A: President Kevin Taylor on the CIPR’s trading position and its future

Kevin_Taylor_DSC_3110The Chartered Institute of Public Relations (CIPR) has hit the headlines in recent weeks after it reported that it expects to make a loss of £700,000 this year.

I caught up with President Kevin Taylor this morning to talk about its trading position, the future of professional membership organisations as communities assemble online, the move to Russell Square and the three-year plan to put the Institute on a firmer footing.

Q: On what financial basis does the CIPR continue to operate (based on £336,000 net assets at the end of 2008 less £700,000 reported losses)?

What you have to understand is that the loss we are likely to report is not all in cash terms. We are currently enjoying a long rent free period on our property at Russell Square: this means that since the summer there has been no physical payment of rent at all. However, we needed to show a share of the total rent due over a five year period in our 2009 profit and loss account.

Our professional advisers, accountants Chantrey Vellacott, are happy that the Institute is a viable going concern. We are, of course, keeping a strict eye on our cash flow.

Q: What is the plan to put the CIPR back on a firmer financial footing?

There are a number of processes ongoing and concurrent.

Firstly, from an income point of view, there is a three-year business plan in production which is involving wide consultation with senior practitioners, members, volunteers and of course, the Council and Executive Board.

This plan is wide ranging. It will review – among many things – the future of the membership model in a world where communities are increasingly gathering online. We want to build a best practice CIPR for the digital era. This work had started before the extent of the financial situation had fully emerged.

Secondly, and – as I said – this is taking place in parallel, there is a structural review of the Institute itself. Again, we are drawing on senior help from outside the current Board and taking a root and branch review of the staff structure required to support the member services and the most valuable trading areas.

Of course these two reviews will interlink so that the structure supports the plan.

Finally, there is the final stages of a Governance Review which I initiated at the start of the year. This looks at the fundamentals such as Board requirements and duties, financial responsibility and national, regional and sectoral committees and group accounting arrangements.

Q: How did the Institute find itself liable for such a substantial property termination cost (1.5 x net assets) with no apparent safety net?

This question – or variants of it – is the one I am constantly asked and I am pleased to have another chance to explain. I shall do so at length, for which I apologise, but it is important that people understand the whole story.

Firstly, the CIPR never entered – at any stage – into a rental agreement lease with Mr Kallakis, the “property tycoon” whose companies are at the centre of a serious fraud office investigation.

The CIPR originally leased the property in 32 St James’s Square from a company acting as managing landlords for a long-standing reputable British company.

However, as the lease approached the beginning of its final year, the company concerned sold 32 St James’s Square to one of Mr Kallakis’ companies.

Shortly afterwards, our new landlord applied for and obtained planning permission to turn the property back into a private residence and served us a legal notice to quit. At that stage he also agreed to pay us the required statutory compensation, to waive our rent if we vacated before the end of our lease, and also to forego a dilapidations claim at the end of the rent period because of the building works he was planning.

We began our property search and found in Russell Square the ideal building. It offered more usable space, a long lease with established London land-owner Bedford Estates, and a rent that was comparable with 32 St James’s Square.

We therefore agreed to take over Russell Square and negotiated a long rent-free period.

Unfortunately, that’s when things started to go awry. Firstly, the Bank repossessed 32 St James’s Square and other properties owned by the same company. We now had our third, and final, landlord.

The new landlord was not obliged to honour the terms we had been offered and therefore we paid rent on 32 St James’s Square until the end of the lease in July. Because we are rightly accounting for the rent at Russell Square as well, that effectively doubled our rent outgoings in the annual profit and loss account for seven months.

Further, we faced a six-figure bill for dilapidations on 32 St James’s Square. After tough negotiations we reduced this but it contributed to exceptional one-off property costs that amounted to more than £500,000.

Further, our original deposit on 32 St James’s Square – £125,000 – is yet to be returned. We are working hard with our legal advisors to recover this money.

I look back, as a Board member and elected Officer of the Institute these past two years, and honestly believe that at every step of the way we took the right decision based on the evidence available. It hurts me, and of course I fervently wish it hadn’t happened on my watch, but it has and what matters now is what we are doing to put matters right and restore the CIPR’s finances.

Q: What action has been taken to halt trading losses during 2009?

We have instituted a series of immediate cost saving measures across the board, including personnel, which we considered could be implemented with minimum effect on member services and our trading programme. As you will expect, services to our members remain our priority.

Q: Has a fund raise from members been considered? This is a tactic that has been used previously by professional trade organisations in similar circumstances.

We considered raising our membership fees this year but decided to hold fees and work hard at member retention and growth. Our membership is still growing and I firmly believe that initiatives such as the Chartered Practitioner scheme will enhance the standing of the Institute and of membership.

Q: Any other points you want to make?

Yes – being on the receiving end of the story is a salutary experience for a PR professional. I have not been short of advice – before and afterwards – about how to handle this situation.

By and large, I’m happy with what we have done. We were proactive with the bad news at the start, we’ve taken every opportunity to explain the situation and I have written or responded to every member that has asked questions.

We have had praise for the way we have acted in difficult circumstances and understandable criticism as well. But even within the criticism, one thing has been plentiful: goodwill towards the organisation. And that offers me hope for the future.

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November 25th, 2009 by Wadds

Econsultancy social media and online PR report finds industry grappling with issues of engagement, monitoring and measurement

The econsultancy Social Media and Online PR Report, sponsored by bigmouthmedia, published today, is the most exhaustive review of the industry undertaken in 2009. I received an early copy and contributed to the commentary.

The 70-page report lifts the lid on client-side and agency digital programmes. It tells a story of an industry experimenting with social media programmes (typically with no dedicated budget or a small budget) and grappling with the issues of engagement, monitoring and measurement.

The report is a must-read for anyone in the PR industry who aspires to remain in the PR industry. Here are some highlights:

  • 46 per cent of companies and 45 per cent of agencies are using tools to monitor their brand online. Without exception, all businesses should be tracking the conversations around their brand online. There really is no excuse as the results of the research show such tools needn’t cost a thing.
  • 47 per cent of companies are responding to negative comments online. Negative comment is often the start of a conversation that can ultimately transform a vocal critic into a loyal supporter, able to offer support and understanding for your business. Yet all too often, brands are on mute.
  • The report is in no doubt that Twitter is the PR tool of 2009. However we’re still in the early stages of experimentation and there are very few examples of real innovation. It’s easy to get hung up on follower numbers and use Twitter as a simple one-sided broadcast channel for corporate messages.
  • Metrics to define social media success remain a work in progress. Measurement has been an ongoing issue for the PR industry during the last 50 years. A series of cross- industry initiatives such as Social Measurement Camp are focussing their efforts specifically on what success looks like for a brand in a social network. In the meantime direct traffic and the tone of conversations around a brand are good proxies.
  • While the measurement of social media remains an issue, businesses are very clear about the desired benefits of investing in social media programmes, namely brand reputation and customer engagement.
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November 10th, 2009 by Wadds

Nowism: experiences over materialism – and opportunities for retail and marketing

Future gazers at Trendwatching.com have coined the term nowism to describe the generation of products, services and experiences delivered on demand.

In an online report Trendwatching.com describes how nowism enables a brand to create an element of surprise and urgency. It is a rich opportunity for retail and marketing professionals.

Here’s what I learnt:

  • Experience replaces the material abundance and eco-harming potential of consumer goods
  • Consumers are contributing to and seeking real time experiences online
  • New content lies a search term away from cumbersome, dull content
  • Mobile connections satisfy a lust for an always-on connection to the network
  • Demand for raw content delivered instantly is replacing carefully crafted production
  • Instant commerce describes a new wave of alerts, pop-ups and vending concepts

If this feels you slightly uneasy, don’t fret; Trendwatching.com has predicted that this is a likely reaction.

“Expect nowism for many to become synonymous with (and blamed for) shallowness, short attention spans, exploding credit card debts, excessive focus on instantly satisfying urges, an unwillingness to face (and build) a better and sustainable future, [and] indifference to the past (and all its lessons).”

Trendwatching.com suggests that while these concerns warrant serious attention there are two crucial benefits to be gained from nowism namely experience over consumption and the democratisation of the individual and the organisation.

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November 10th, 2009 by Wadds

Speed profile on Gorkana.com

The GTop Gun puns aside sincere thanks to Gorkana PR’s consumer editor Celina Maguire for the profile of Steve and me on Gorkana.com (free subscription required or click here for a Flickr screengrab).

We couldn’t have done a better job ourselves. I’m sure the fact that we’re long term Gorkana customers had no impact whatsoever on Celina’s judgment.

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November 4th, 2009 by Wadds

Q&A with Durrants’ Jeremy Thompson on the Metrica deal, evaluation, aggregators and the NLA

JeremyThompson05I caught up with Jeremy Thompson this morning, managing director of  Durrants, to talk about media monitoring market, PR evaluation, aggregators and the NLA.

Durrants has been on the acquistion trail. It acquired Metrica last week and the UK print monitoring business of Cision UK in July.

The media monitoring sector is oft regarded as the commodity end of the PR industry and is almost certainly under reported – if Durrants was listed in the annual PR Week League tables it would make a top ten slot.

Under Thompson’s leadership Durrants is a £40 million business that is defining the emerging market segment that is media intelligence.

What is the strategic rational for Durrants’ acquisition of Metrica?
The thinking was to bring together the two leading players in the media monitoring and analysis space and deliver the best of both worlds through one integrated platform. The market is beginning to see the upside of integrated services – there are clear benefits of having access to planning data, content and media analysis, all in on place and seamlessly interlinked. And the demand for measurement is stronger than ever as the media world explodes and the need to demonstrate value grows.

How is the deal structured?
Can’t talk about specifics here but we have bought the business and have incentivised management to come with us for the long haul. We plan to run the two side-by-side for a period and integrate when we’ve planned and are ready to go. We’ll move to one platform, one business.

The deal speaks to the opportunity for formal planning and evaluation of PR. Are PR agencies getting smarter?
I’m sure they’re becoming smarter because they are definitely becoming more accountable. End users are all more interested in whether they have achieved a return on their investment and agencies are looking at smarter ways of doing that. And it is not just about column inches any more, it’s about whether they achieved their objectives, be that increased sales or enhanced reputation.

What is Durrants’ competitive response to aggregators?
Aggregators provide a low cost, low value service. They sit somewhere between Google News and media monitors. They can’t match us on service when it comes to complex searching across multiple channels; nor can they deliver in every format from multiple hard copy press packs to viewable BlackBerry clips. And they don’t monitor all channels from print, through TV and radio, to online and social media. We believe what we do adds real value, but we’ll keep listening to our market and adapt if we need to.

Why is the standard of service in the press clipping industry generally so poor? Many press clipping agencies haven’t modernised. Why is this?
What we do is complex. The briefs we work to are extensive and we always aim to find exactly what the customer wants, no more, no less. And everything we do is bespoke to each individual customer. We have invested more than most but occasionally even we get it wrong. I’d like to think that our customer service is first class, and that we go the extra mile to sort problems when they arise.

Do you think there will be further consolidation in the media monitoring and evaluation market?
I’m not sure how much more scope for consolidation there is right now. And if there is, we won’t be doing it; we have enough on our plate with Cision’s UK print monitoring business and Metrica.

The Newspaper Licensing Association: friend or foe?
We recognise publisher rights and we totally understand that we should pay for the commercial re-use of publisher content. To that end, it is useful to be able to deal with a third party rather than to have to go to each publisher direct (we monitor 5,000 print titles in the UK alone). The NLA had a poor reputation historically, but they have worked hard under their current MD, David Pugh, to rectify that. And I think they have made progress, even if they are still not the PR industry’s favorite organisation. They haven’t handled the PR around their online initiative particularly well, and we’re still frustrated by their unwillingness to challenge Google under the same terms that they treat us. But overall, friend right now.

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October 16th, 2009 by Wadds

Greenbang.com sets out manifesto for PRs: news not nonsense

I caught up with Greenbang.com’s Dan Ilett this week for breakfast. He’s a journalist and entrepreneur that is building a great business.

But he’s pissed off with PR people asking for stuff for free. It seems that PRs are starting to confuse the line between blog and commercial media outlet.

Earlier in the month Ewan MacLeod wrote an article on the site about how PRs representing EDF and Shell had sought favours.

“Burston Marseteller (Shell’s PR company of choice) [emailed] asking if we’d be interested in a) providing feedback on [its] videos) and b) posting the videos here on Greenbang.”

This was followed in short order by a request from Lexus PR, the communications firm for energy giant EDF for Greebang to host PDFs on carbon management and energy buying.

I suggested to Dan that he follows the lead set by publications such as Techcrunch and sets out his rules of engagement with PR people in clear terms.

He’s since published a manifesto: embargos, freebies and paradigm shifting bollocks are out and valuable business news is the order of the day.

PRs be warned.

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October 13th, 2009 by Wadds

Clients won’t pay for pitching – campaigning leadership required

The majority of clients (83 per cent) are in favour of payment for pitching according to a story filed by Peter Hay in PR Week this morning.

Confused.com is the exception that proves the rule. According to reports the client offered to purchase the ideas from agencies involved in its recent competitive pitch process after the pitch had taken place.

Clients might be in favour of payment for pitching when polled in a survey but the reality is very different. Why would a client pay when there are plenty of firms lining up to pitch for free?

The issue is the oversupply of PR agencies; for every agency that wants to charge there will always be an agency willing to pitch for free. As a result the cost of pitching is priced into an agency’s overhead. Many agencies probably haven’t even considered the financial impact.

The only way this could work would be if the industry switched wholesale to a payment for pitching model under the campaigning leadership of an organisation such as the PRCA or PR Week.

The research is based on a survey of 186 PR agencies by Furlong PR.

Related posts:


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October 8th, 2009 by Wadds

Strong outlook for PR, say PRCA speakers

PR used to be the first marketing discipline to be cut in a recession. But no longer.

According to Sir Martin Sorrell speaking at the PRCA and CorpComms Conference in London today, the PR industry is being driven by the opportunities presented by digital media.

PR has also benefited from the political focus on polling and insight he said.

Sorrell pointed to successful campaigns in the US such as the Clinton and Obama campaigns which focused heavily on a strong communication strategy.

Harriet Green, CEO of electronics distributor Premier Farnell and one of the FT’s Top 50 Women in Business said that this should be a “golden age for PR”.

“Digital leaves a footprint that can be measured,” she said.

Green shared the example of Element 14, Premier Farnell’s community of engineers that launched in June and connects the business to 17,000 customers, delivering insight to the business.

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October 8th, 2009 by Wadds

Sorrell: Free pitching – fixture of the marketing industry

WPP boss Sir Martin Sorrell speaking at the PRCA and CorpComms Conference in London today spotlighted the issue that all marketing agencies face: pitching for free.

“The RFP process is still a long process and it’s all for free. WPP has participated in a pitch for a piece of work recently invoicing four major groups all for [no cost to the prospect] and in one global pitch recently we delivered a 36,000 page document,” he said.

But Sorrell said the situation is unlikely to ever change due to over capacity in agency land.

“There will always be competitors that are prepared to [pitch] for free,” he said.

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