July 29th, 2010 by Wadds

PR agencies need to handle traditional, online and social media

The ABC Multi-Platform report plopped into my inbox yesterday. It continues the narrative of a decline in print and the shift to online.  Some web properties such as Mail Online are enjoying incredible growth (up 4 per cent month-on-month to 42 million).

The third IPA TouchPoints Survey reported last week that social media penetration in the UK was 37 per cent with Facebook the most popular platform. You’d be forgiven for thinking that it should be much higher.

This is the ongoing story of media fragmentation. We’re at an inflection point and for the moment at least PR agencies need to be able to help brands navigate traditional, online and social media.

At least that’s our view at Speed. Media planning tools are taking an increasingly important role helping us identify audiences and their media habits.

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July 28th, 2010 by Wadds

CIPR Social Summer: How to get ahead in social

At the CIPR Social Summer event next Thursday, 5 August, we’ll explore why it’s never been easier for PR professionals to build relationships or personal reputation.

Social media provides the opportunity for an individual to build a personal network liker never before. It used to take a graduate several years of lunching journalists and late night drinking sessions to build up a network of contacts.

But no longer: face-to-face meeting remain invaluable but now armed with Twitter anyone can build a network of journalists and over the course of a few weeks learn about their likes and dislikes. That’s one small step away from engagement and developing a relationship.

Social media is also enabling savvy individuals to build their personal reputation by showcasing their work whether that’s words, photos or video. It takes no more than 15 minutes to create a blog or an account on Flickr or YouTube to share with your network and peers.

Professional networks such as LinkedIn and personal web sites have become the modern portfolio. They’re almost certainly the first place that an employer, potential business partner or prospect will go to check you out.

Come along and share your ideas for building personal networks and reputation. Let us know you coming on Linkedin. You can check out my profile at the same time.

The CIPR Social Summer events take place each Thursday from 5pm to 7pm at CIPR, Russell Square.

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June 14th, 2010 by Wadds

The rise of search marketing (and the failure of PR)

Return on investment is a dirty term in the PR industry. It’s a bit like margin. The industry would rather not go there.

In almost every other area of marketing professionals are able to plan an outcome against a level of investment. And generate a healthy bottom line.

But PR is different we say. It deals with influence in the editorial world and that’s beyond the comprehension of a spreadsheet.

The PR industry’s inability to communicate in the language of the boardroom means that it has failed to gain recognition in all but a limited number of cases.

PR for too long has been a craft and not a business discipline. But that is changing. But the change is far too slow for my liking.

Here’s a cautionary tale for anyone in the PR industry. Andrew Smith has scrutinised NMA’s latest league table of UK search marketing agencies for the third year running.

“[…] search firms continue to generate very respectable profits – certainly compared with the PR sector. And search firms are making no secret of continuing their land grab for PR work. The PR sector must therefore continue to up its game in terms of the quality and value of the digital services it offers,” says Smith.

Search could have been a new revenue stream for advertising (pay per click) or PR driven editorial (organic).

But with a couple of exceptions (Golley Slater and Chime-owned VCCP) according to Smith neither discipline has moved fast enough to capture the market and a new industry has emerged.

Social media is the next battleground. Be warned.

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May 7th, 2010 by Wadds

University of Sunderland: Making sense of the media

Philip Young invited me to present to PR and journalism students at Sunderland University today on how the media is evolving online and responding to the emergence of social media, and what that means for the PR industry. I also covered some simple things that students can do to market themselves to future employers online.

Young is the co-author (with David Phillips) of Online Public Relations and is one of the leading academics in the UK researching and teaching on social media. Over the last five years he’s established his faculty at Sunderland as a centre of excellence.

We’re always keen to take up any opportunity to talk to undergraduates that are learning about traditional media, online and social media, and might want to pursue a career at Speed in the future.

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April 25th, 2010 by Wadds

CIPR’s social media panel sign of CIPR modernisation

The first meeting of the CIPR’s social media panel took place last week. There’s an announcement about the panel, its make-up and its remit on the CIPR web site. I was pleased to accept an invitation to join the group.

You can follow the work of the panel on Twitter via the hashtag #ciprsm – and @ciprsocialmediapanel is a Twitter account that is following the members of the panel and aggregating their Twitter feeds.

I let my membership of the CIPR lapse five years ago after former director general Colin Farringdon dismissed the potential of blogs and social media. But its all change. The winds of modernisation are whistling through the institute under the leadership of president Jay O’Connor. And that can only be a good thing.

I renewed my membership when O’Connor’s appointment was announced. If you’re a lapsed member I’d urge you to take another look at CIPR.

Modernisation of the institute is long overdue and its going to take longer than O’Connor’s one-year term as president. But initiatives such as the social media panel and the strategic review that O’Connor has put in place are a great start.

There’s a new web site in development and the CIPR has begun to return to a campaigning agenda on issues such as PR spam and lobbying.

Its a great start.

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April 7th, 2010 by Wadds

Mike Litman’s blog as a model for future of media outlet

If you want a glimpse at what a media outlet might look like in the future take a look at how Dare’s Mike Litman has developed his blog. Using a similar model to Newser he’s curating content from around the social, marketing and PR web and presenting it in a highly visual format. And it’s working – he’s broken into the top 150 in the AdAge ranking of marketing blogs.

In Mike’s own words:

“Traffic in raw terms dipped a little in the first month since I changed things around a bit but its normalising again (up 90% in the past month). Time spent on site per person and social engagement per post is all up considerably.”

“Postrank reports that 72% of all site engagement now happens via Twitter, with Delicious accounting for a further 14%, and FriendFeed 2%. It’s a reflection of the far reaching, multi platform age.”

“I’ve noticed that trend over the past year where tweeting is the new blog commenting. Its blog commenting for the time poor but at the same time its more social. I always find commenting on blogs to be a closed experience so it seems to make sense.”

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March 9th, 2010 by Wadds

Ben Cotton on the benefits of blogging for comms students

Ben Cotton started a blog in his final year at Leeds Metropolitan University and recently landed an award from the European Public Relations Education and Research Association – and a job in the digital team at Edelman. Here’s his view on the benefits of blogging for communication students.
“I started blogging in 2007 during my final year at Leeds Met. However, in Oct 2009 I wanted to change tact and produce something more social media orientated, in order to try and land a social media agency role. I’m a firm believer that having a sound grasp and recorded opinion on industry issues is a great way to differentiate yourself when job hunting.”
“I also wanted a fresh start using WordPress and to get away from the student angst posts e.g. will I get a PR job and focus more on wider industry issues. It has proven to be a wonderful place to collect my thoughts as was initially hoped, however one of the unintended consequences is that it has been an absolutely brilliant networking and personal PR tool.”
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March 9th, 2010 by Wadds

Students: how to kickstart your PR career

Communication students leaving university have never had so much opportunity as the current workplace.

This is generation that has grown up with the technology and the tools that so many businesses have yet to embrace. They already have many of the skills that agencies and communication teams are striving to build.

But there is more that the current generation of PR graduates could do to kickstart their PR careers. Developing and demonstrating your digital communication skills will improve your employment prospects and may even enable you to demand a higher starting salary than your less digital savvy counterparts.

This was my message to students on the International PR MA at the University of Cardiff. I ended my session yesterday with a three ideas for ways in which students could kickstart their careers.

Build personal online networks
Create a profile on LinkedIn and include details of your course and any work placements. Start to build a network with people on your course and contacts you make through work placements. Likewise Twitter. Build connections with future employers.

Generate content and conversations
Sunderland journalist student Josh Halliday’s SR2 hyperlocal blog is an extreme example of this strategy but no future employer is going to be left in any doubt of his skills. Demonstrate your expertise by contributing comment and content to hyper local blogs, forums and blogs.

Blog
There is ultimately no better way of demonstrating your ability to build networks and generate content than a blog. Ben Cotton’s is a great example. He started a blog in his final year at Leeds Metropolitan University and recently landed an award from the European Public Relations Education and Research Association – and a job in the digital team at Edelman.

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March 9th, 2010 by Wadds

University of Cardiff digital communication masterclass: media trends and PR skills

PR is the management of reputation. That used to exclusively mean using media relations to build trust between an organisation and its audiences.

But traditional media is in turmoil: ad revenue is at an all time low thanks to the recession and the internet has reduced the cost of publication and distribution to almost zero.

The rise of social networks has led consumers to fundamentally change their media consumption habits. Consumers are becoming contributors.

The impact on the PR profession has been dramatic. Command and control media relations no longer works and increasing brands are building direct relationships with their audiences using compelling content and story telling.

These changes formed the core of a guest lecture I gave on digital communication to the International PR MA course at the University of Cardiff yesterday.

The slidedeck cites five trends in the media and the rise of social media – and five areas where I believe PR professionals need to skill-up as a result.

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March 2nd, 2010 by Wadds

PR Week League Tables: stand up and be counted – the industry needs you

PR Week has extended the deadline for its Top UK Consultancies League Table. Speed submitted its numbers last week.

March 2009 saw Speed created from the five PR agencies owned by Loewy. The headline number of the sum of the parts is more than 30 per cent down as a result of less than a handful of client decisions to cut budgets.

But we remain adamant that it was the right year to pursue the strategy we did to build Speed around a fragmented media proposition. The new business has scale, is strong and fit for purpose – and crucially is attracting good people and clients.

We thought long and hard about whether or not we should participate in the league table. I’d rather not reveal our underwear to the rest of the industry but that’s not sport and it would have been gutless for a business that prides itself on transparency.

Last year the Top 150 list was characterised by no-shows presumably because agency bosses felt that their results were less than impressive. Is PR Week giving us early notice that the situation will be worse for 2009 by dropping ‘150’ from the title of the league tables and extending the filing deadline? I hope not.

There has been lots of talk over the last 12-months of the industry benefiting from the downturn in 2009. Folklaw says that public sector spending, digital and a shift in budgets from other areas of marketing have all worked to benefit the industry.

At the PRCA and CorpComms Conference in October PRCA chairman and Ketchum boss David Gallagher was upbeat. “Although there is still a quarter to go, member agencies are reporting anecdotally that 2009 will either be flat or slightly up,” he said.

If you are an agency leader please submit your numbers whatever your outcome for 2009 so that PR Week is able to produce an accurate picture of the state of the industry and we can scrutinise and plan the long term future of the industry.

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December 2nd, 2009 by Wadds

Q&A: President Kevin Taylor on the CIPR’s trading position and its future

Kevin_Taylor_DSC_3110The Chartered Institute of Public Relations (CIPR) has hit the headlines in recent weeks after it reported that it expects to make a loss of £700,000 this year.

I caught up with President Kevin Taylor this morning to talk about its trading position, the future of professional membership organisations as communities assemble online, the move to Russell Square and the three-year plan to put the Institute on a firmer footing.

Q: On what financial basis does the CIPR continue to operate (based on £336,000 net assets at the end of 2008 less £700,000 reported losses)?

What you have to understand is that the loss we are likely to report is not all in cash terms. We are currently enjoying a long rent free period on our property at Russell Square: this means that since the summer there has been no physical payment of rent at all. However, we needed to show a share of the total rent due over a five year period in our 2009 profit and loss account.

Our professional advisers, accountants Chantrey Vellacott, are happy that the Institute is a viable going concern. We are, of course, keeping a strict eye on our cash flow.

Q: What is the plan to put the CIPR back on a firmer financial footing?

There are a number of processes ongoing and concurrent.

Firstly, from an income point of view, there is a three-year business plan in production which is involving wide consultation with senior practitioners, members, volunteers and of course, the Council and Executive Board.

This plan is wide ranging. It will review – among many things – the future of the membership model in a world where communities are increasingly gathering online. We want to build a best practice CIPR for the digital era. This work had started before the extent of the financial situation had fully emerged.

Secondly, and – as I said – this is taking place in parallel, there is a structural review of the Institute itself. Again, we are drawing on senior help from outside the current Board and taking a root and branch review of the staff structure required to support the member services and the most valuable trading areas.

Of course these two reviews will interlink so that the structure supports the plan.

Finally, there is the final stages of a Governance Review which I initiated at the start of the year. This looks at the fundamentals such as Board requirements and duties, financial responsibility and national, regional and sectoral committees and group accounting arrangements.

Q: How did the Institute find itself liable for such a substantial property termination cost (1.5 x net assets) with no apparent safety net?

This question – or variants of it – is the one I am constantly asked and I am pleased to have another chance to explain. I shall do so at length, for which I apologise, but it is important that people understand the whole story.

Firstly, the CIPR never entered – at any stage – into a rental agreement lease with Mr Kallakis, the “property tycoon” whose companies are at the centre of a serious fraud office investigation.

The CIPR originally leased the property in 32 St James’s Square from a company acting as managing landlords for a long-standing reputable British company.

However, as the lease approached the beginning of its final year, the company concerned sold 32 St James’s Square to one of Mr Kallakis’ companies.

Shortly afterwards, our new landlord applied for and obtained planning permission to turn the property back into a private residence and served us a legal notice to quit. At that stage he also agreed to pay us the required statutory compensation, to waive our rent if we vacated before the end of our lease, and also to forego a dilapidations claim at the end of the rent period because of the building works he was planning.

We began our property search and found in Russell Square the ideal building. It offered more usable space, a long lease with established London land-owner Bedford Estates, and a rent that was comparable with 32 St James’s Square.

We therefore agreed to take over Russell Square and negotiated a long rent-free period.

Unfortunately, that’s when things started to go awry. Firstly, the Bank repossessed 32 St James’s Square and other properties owned by the same company. We now had our third, and final, landlord.

The new landlord was not obliged to honour the terms we had been offered and therefore we paid rent on 32 St James’s Square until the end of the lease in July. Because we are rightly accounting for the rent at Russell Square as well, that effectively doubled our rent outgoings in the annual profit and loss account for seven months.

Further, we faced a six-figure bill for dilapidations on 32 St James’s Square. After tough negotiations we reduced this but it contributed to exceptional one-off property costs that amounted to more than £500,000.

Further, our original deposit on 32 St James’s Square – £125,000 – is yet to be returned. We are working hard with our legal advisors to recover this money.

I look back, as a Board member and elected Officer of the Institute these past two years, and honestly believe that at every step of the way we took the right decision based on the evidence available. It hurts me, and of course I fervently wish it hadn’t happened on my watch, but it has and what matters now is what we are doing to put matters right and restore the CIPR’s finances.

Q: What action has been taken to halt trading losses during 2009?

We have instituted a series of immediate cost saving measures across the board, including personnel, which we considered could be implemented with minimum effect on member services and our trading programme. As you will expect, services to our members remain our priority.

Q: Has a fund raise from members been considered? This is a tactic that has been used previously by professional trade organisations in similar circumstances.

We considered raising our membership fees this year but decided to hold fees and work hard at member retention and growth. Our membership is still growing and I firmly believe that initiatives such as the Chartered Practitioner scheme will enhance the standing of the Institute and of membership.

Q: Any other points you want to make?

Yes – being on the receiving end of the story is a salutary experience for a PR professional. I have not been short of advice – before and afterwards – about how to handle this situation.

By and large, I’m happy with what we have done. We were proactive with the bad news at the start, we’ve taken every opportunity to explain the situation and I have written or responded to every member that has asked questions.

We have had praise for the way we have acted in difficult circumstances and understandable criticism as well. But even within the criticism, one thing has been plentiful: goodwill towards the organisation. And that offers me hope for the future.

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October 19th, 2009 by Wadds

Blog that made the media star

Here’s further proof if any further were needed of the PR benefits of business blogging.

After writing about the Daily Mail Stephen Gately controversy on Friday Will Sturgeon was invited onto Sky News alongside Matthew Todd, editor of Attitude. And today Sturgeon appeared on More4 News to discuss Twitter activism.

Sturgeon has form of course as the former editor of Silicon. But there’s no doubt that mainstream media researchers are using the blogosphere as a means to find commentators.

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October 16th, 2009 by Wadds

Greenbang.com sets out manifesto for PRs: news not nonsense

I caught up with Greenbang.com’s Dan Ilett this week for breakfast. He’s a journalist and entrepreneur that is building a great business.

But he’s pissed off with PR people asking for stuff for free. It seems that PRs are starting to confuse the line between blog and commercial media outlet.

Earlier in the month Ewan MacLeod wrote an article on the site about how PRs representing EDF and Shell had sought favours.

“Burston Marseteller (Shell’s PR company of choice) [emailed] asking if we’d be interested in a) providing feedback on [its] videos) and b) posting the videos here on Greenbang.”

This was followed in short order by a request from Lexus PR, the communications firm for energy giant EDF for Greebang to host PDFs on carbon management and energy buying.

I suggested to Dan that he follows the lead set by publications such as Techcrunch and sets out his rules of engagement with PR people in clear terms.

He’s since published a manifesto: embargos, freebies and paradigm shifting bollocks are out and valuable business news is the order of the day.

PRs be warned.

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October 13th, 2009 by Wadds

Clients won’t pay for pitching – campaigning leadership required

The majority of clients (83 per cent) are in favour of payment for pitching according to a story filed by Peter Hay in PR Week this morning.

Confused.com is the exception that proves the rule. According to reports the client offered to purchase the ideas from agencies involved in its recent competitive pitch process after the pitch had taken place.

Clients might be in favour of payment for pitching when polled in a survey but the reality is very different. Why would a client pay when there are plenty of firms lining up to pitch for free?

The issue is the oversupply of PR agencies; for every agency that wants to charge there will always be an agency willing to pitch for free. As a result the cost of pitching is priced into an agency’s overhead. Many agencies probably haven’t even considered the financial impact.

The only way this could work would be if the industry switched wholesale to a payment for pitching model under the campaigning leadership of an organisation such as the PRCA or PR Week.

The research is based on a survey of 186 PR agencies by Furlong PR.

Related posts:


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October 9th, 2009 by Wadds

Bryne’s recessionary lessons for the PR industry

Weber Shandwick’s European CEO Colin Byrne was on cracking form as he addressed the PRCA and CorpComms Conference yesterday. He said that he didn’t think that we were out of recession but countered that it probably wasn’t a bad thing as it has forced the industry to get in shape and focus on client service.

“PR has an undeniably important role in business. The recession has forced us to focus on the value that we deliver for clients. Forget talk of reputation, we need to help clients be successful. We need to deliver tangible results and sales,” he said.

Byrne hung his presentation around a series of themes, littered with personal anecdotes, that he believed would set the agenda for the PR industry as growth returned.

  • Older generation – Byrne said that the marketing industry got hung up on youth marketing. He said that we should look at audiences beyond debt-ridden graduates towards more affluent elders
  • East – like WPP’s Sorrell earlier in the day Bryne said that we needed to look East to find the growing markets were our service are increasingly valued by business
  • Multicultural – Byrne said that our businesses need to reflect their customers’ customers. And in the UK they don’t
  • Planning – advertising agencies have always planned better than the PR industry. We need to catch-up. “Coming from a political background were a policy cannot be made without being tested by a focus group I find the PR industry’s lack of planning shocking,” said Byrne
  • Social media – digital is important but it’s overhyped. Unveiling research by his firm Byrne said that while 31 per cent of consumers are interested in interacting with brands online 43 per cent don’t believe what’s read online and will check mainstream media
  • Media – the mainstream media remains important. PRs should immerse themselves in the media. “I fire people that don’t read the papers,” said Bryne. And I don’t think he was completely joking
  • Environment – green isn’t a fad. PR needs to help its clients address and communicate around environmental issues
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