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September 29th, 2009 by Wadds

Google Sidewiki removes control of web pages from brands

BrandsGoogle quietly rolled out Sidewiki last week via its blog. Its the Google way.

It allows anyone with Google account to annotate web pages in a sidebar enabled via the Google Toolbar. It also appears to pull in content related to blog page from Google blogs.

Comments are ordered using an algorithm that promotes the most useful, high-quality entries.

Here’s the irony: Google launched this tool to take control away from brands in the same week that Squidoo launched Brands in Public in a bid to bring control back to brands.

I think I know which of the two products will fly.

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September 29th, 2009 by Wadds

Brands should participate in conversations where they are taking place not via Squidoo

Image representing Squidoo as depicted in Crun...
Image via CrunchBase

There’s a new sport in social media land: Seth bashing.

Seth Godin announced last week that Squidoo was launching a new service called Brands in Public.

The new service collates the conversations online around a brand onto a Squidoo “lens” (web page) and charges $400 per month to allow the brand to respond.

The service initially launched with pre-baked pages for major brands. Accusations of brandjacking followed and Squidoo backed down.

At best Brands in Public is a crude reputational tool. Time poor brands can comment on content from the blogosphere, Facebook and Twitter in a single place.

But instead best practice dictates that brands should be participating in conversations wherever they are taking place as part of a social media strategy. A direct response from a brand carries authority and remains a permanent contextualised record for search engines to find.

And as econsultancy said $400 per month buys a lot of social media monitoring tools.

Anyone else and this launch would almost certainly have been ignored. But Godin’s profile has driven attention.

Curiously Squidoo’s Brands in Public page hasn’t tracked all the negative conversations during the last week and I doubt that it will pick up this blog post.

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