1.1 These terms and conditions govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you use any of our website services, we will ask you to expressly agree to these terms and conditions.
2.1 Copyright (c) 2020 Speed Communications.
2.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
Licence to use website
3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website; and
(e) use our website services by means of a web browser,
subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.4 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) reproduce, duplicate, copy or otherwise exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
3.5 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
5.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the website or any service on the website will remain available.
5.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent that these terms and conditions expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
Breaches of these terms and conditions
6.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account on our website.
6.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
7.1 We may revise these terms and conditions from time to time.
8.1 These these terms and conditions, together with our privacy and cookies policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website.
Law and jurisdiction
9.1 These terms and conditions shall be governed by and construed in accordance with English law.
9.2 Any disputes relating to these terms and conditions shall be subject to the jurisdiction of the courts of England.
Business and Website Privacy & Cookies Notice
We’ve created this policy which covers how Speed collect, use, disclose, transfer and store your data.
Introduction and General Terms
Speed is committed to protecting your personal information when you are using Speed services. We want our services to be safe and enjoyable environments for our clients and contacts. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following online services:
- any Speed website that links to this Privacy and Cookies Policy;
- social media or official Speed content on other websites;
- mobile device and Applications (“Apps”);
It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
In order to provide you with the full range of Speed services we sometimes need to collect information about you.
This Privacy and Cookies Policy explains:
- what information Speed may collect about you;
- how Speed will use information we collect about you;
- when Speed may use your details to contact you;
- whether Speed will disclose your details to anyone else
- your choices regarding the personal information you provide to us;
- how you can change the way we hold and use your personal information.
Whenever you provide personal information, we are legally obliged to use it in line with all applicable laws concerning its protection, including the Data Protection Act 1998 and the General Data Protection Regulations (referred to collectively in this Privacy and Cookies Policy as the “data protection regulations”).
Who are we?
Speed Ltd is a UK based marketing and communications agency offering a fully integrated service to our clients so they can deliver the most appropriate marketing information or other relevant communications to their end users.
We are a subsidiary of the listed UK company The Mission Marketing Group Plc and we sometimes work with other companies in the group to help deliver services to clients.
What information will Speed collect about me?
When you participate in, access or sign up to any of Speed’s services, activities or online content we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth.
- How will Speed use the information it collects about me?
Speed will use your personal information for a number of purposes including:
- to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
- to analyse the information you supply as well as your activity on our (and other) services so that we can offer a more relevant, tailored service where we provide personalised services;
- to use IP addresses and device identifiers so we can identify the location of users, block disruptive use, establish the number of visits from different countries and determine whether or not you are accessing the services from the UK;
- for analysis and research purposes so that we can improve the services offered by Speed. This can include using geo-demographic information from external sources where this helps us;
- we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
Where Speed proposes using your personal information for any other use we will ensure that we notify you first. Please see section 18 for details.
Your Speed Contact Request
If you fill out one of our on-line contact forms your details will be added to our CRM system so we can effectively manage your enquiry. You will be contacted regarding your enquiry using the information you submit on the form.
If you choose you will be added as a subscriber to our newsletter emails. You can unsubscribe from these at any point using the unsubscribe link at the bottom of those emails.
When will Speed contact me?
Speed may contact you:
- in relation to any correspondence we receive from you or any comment or complaint you make about Speed products or services;
- in relation to any services you are using;
- to update you on any material changes to Speed’s policies and practices; and
- for marketing purposes, as set out in section 7.
Will I be contacted for marketing purposes?
Speed will only send you marketing communications where you have agreed to this. We offer occasional emails, to let you know about Speed initiatives and services. We may personalise the message content based on any information you have provided to us and on your use of Speed platforms.
We may use information we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter).
Will Speed share my personal information with anyone else?
We will keep your information within Speed except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.
We may share your information across Speed and, where this is necessary to provide you with a service you have requested, other Mission Marketing Group agencies.
We will use your information within Speed and will only share it outside the Mission Marketing Group where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, MailChimp, credit reference suppliers, Instagram, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out in section 7
Sometimes Speed uses third parties to process your information on our behalf for example to provide services or analysis. Speed requires these third parties to comply strictly with our instructions and Speed requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in that way.
Offensive or inappropriate content on Speed websites
If you post or send content which we consider offensive, inappropriate or objectionable anywhere on or to Speed websites or otherwise engage in any disruptive behaviour Speed may remove that content and/or block access.
Where Speed considers that you may be in breach of any applicable laws, for example on hate speech, Speed may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. Speed would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection regulations.
What if I am a user aged under 18?
If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information to Speed.
How long will Speed keep my information?
We will hold your personal information for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Speed.
Can I delete my data?
You can request that Speed delete any personal information we hold about you at anytime by contacting firstname.lastname@example.org with your request. Alternatively you can write to the Data Privacy Team.
Can I find out what personal information Speed holds about me?
Under the data protection regulations you have the right to request a copy of the personal information Speed holds about you and to have any inaccuracies corrected. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you in our files.
If you are within the UK, please address requests and questions about this or any other question about this Privacy and Cookies Policy to the Data Privacy Team (Email: email@example.com)
Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
If we feel we need to establish your identity, we may ask for proof of such before providing any personal data.
Web browser cookies
a) What is a Cookie?
A cookie is a small amount of data, which often includes a unique identifier, that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Speed website. However, you can change your cookie settings at any time.
On the Speed website, cookies record information about your online preferences and allow us to tailor our websites to your interests.
- c) Third party cookies in embedded content on Speed pages Please note that during your visits to the Speed website you may notice some cookies that are not related to Speed contractors. We sometimes embed content from social media and other third party websites. These may include YouTube, Vimeo, Google Maps, Twitter, Facebook, SoundCloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content you may be presented with cookies from these websites and these third party cookies may track your use of Speed website. Speed does not control the dissemination of these cookies and you should check the relevant third party’s website for more information. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Speed website. However, you can find out about changing your cookie settings here. Where Speed embeds content from social media and other third party websites some websites may use Google Analytics to collect data about user behaviour for their own purposes. Speed does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.
- d) Speed cookies and how to reject cookies
Below are details of cookies set by services we use to better understand the use of the Speed owned website. We use this data to continuously improve our service we offer.
Cookie: Google Analytics
Name: _utma, _utmb, _utmc, _utmz
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information (in an anonymous form that does not identify a visitor) including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
More info: Click here for an overview of privacy at Google to opt out of being tracked by Google Analytics across all websites visit the Google site.
Cookie: Infinity Call Tracking
Purpose: To identify the search keywords that drive phone call enquiries we use Infinity Call Tracking cookies. These simply assign a unique number to a visitor so that if a phone call enquiry is made, it is possible to track which keywords led to the original enquiry.
More info: To find out more visit Infinity
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies Learn how.
It is important to note that if you change your settings and block certain cookies you may not be able to take full advantage of some features of Speed services, and we might not be able to provide some features you have previously chosen to receive.
- e) Other information collected from web browsers
Your web browser may also provide Speed with information about your device such as an IP address and details about the browser that you are using. Where requesting specific service it may be possible for you to choose to provide Speed with access to your device’s location through the web-browser. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Speed and this may be captured by performance cookies.
Do Not Track (DNT) browser setting
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.
Speed Developed Apps
When you download or use Speed apps on your mobile device or TV information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie such as by enabling the app to ‘remember’ you or provide you with the content you have requested.
Your web browser or device may also provide Speed with information about your device such as a device identifier. Device identifiers such as the device ID, IP address, MAC address, IMEI number or app ID (a unique identifier relating to the particular copy of the app you are running) may be collected automatically.
Information collected automatically
The Application may automatically collect information related to:
- The device running the Application, including any unique device identifier, IP address, operating system the device uses
- The date and time the Application is used
- The location of the device when the Application is used
Use of automatically collected information
This type of data would only be used by us in aggregated and anonymised form in order to provide information that helps us understand the use of our Applications and to improve the Applications we create.
User Provided information
If our Application requires you to provide and share personal information or needs to access other information on your device or to access information used by other applications on your device then we will require you to register with us and provide positive acceptance of this Policy. Many of our Applications will not collect or use this type of information. Where registration is required if you do not accept the Policy then the functionality of the Application may be restricted.
Examples of personal information include:
- Name, age, gender, your contact details
- Credit card details (only where the Application provides opportunities for purchasing)
- Your contact lists or preferences in other applications
- Your use of other applications
- Images, comments and other materials on your device or in other applications accessed by your device (e.g. profile pictures, preferences) and used by the
Use of user provided information
We will only use this type of information:
- for purposes implicit in the intended use of the Application; and/or
- in anonymised and aggregated form for more detailed analysis of the use of the Application; and/or
- For internal operations, including troubleshooting problems, data analysis, testing, research, improvements to the Application; and/or
- to contact you regarding important information or required notices; and/or
- to contact you regarding marketing promotions unless you have opted out of this in your registration details.
Sharing of your information
We will not provide access to your information to third parties for commercial gain.
Except as below we will not disclose or share your information. We may disclose user provided and automatically collected information:
- as specifically requested by you from within the Application.
- as required by law, such as to comply with a court order, or similar legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set out in this Policy.
- In connection with a corporate transaction involving the Application, such as the purchase or sale of a business unit, an acquisition, merger, sale of assets, or other similar event. Storing your information
Your information may be stored and processed in any country and may include outsourced cloud facilities. In this regard, or for purposes of sharing or disclosing data as described in this Policy, we reserve the right to transfer information outside of your country. By using the Application, you consent to any such transfer of information outside of your country. We will retain user provided data for as long as you remain registered to use the Application and for a reasonable time thereafter. We will retain automatically collected information for up to 24 months and thereafter may store it in aggregate.
If you’d like us to delete user provided data that you have provided via the Application because you no longer wish to use the Application then you should de-register your account with us; simply removing the Application from your device will not automatically delete your information.
Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
Safeguarding the confidentiality of your information is a priority for us. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, due to the inherent nature of the internet and related technology no security system can prevent all potential security breaches.
Third party links
Occasionally, at our discretion, our Applications may include or offer third party products or services or provide links to other organisations or services. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked applications, however, to protect the integrity of our applications, we welcome feedback regarding any breach of privacy policies by those third parties.
Many of our Applications will be suitable for children (under 16) and will not require user provided personal information.
Where an Applications requires registration with us (and hence access to user provided information) we will ask for the user’s age and appropriately restrict the information the Application can access or share.
Changes to Speed’s Privacy and Cookies Policy
Contacting Speed about this Privacy and Cookies Notice
If you have any questions or comments about this Privacy and Cookies Notice please contact: firstname.lastname@example.org
What is the purpose of this document?
|Speed is committed to protecting the privacy and security of your personal information.
This privacy notice describes how we collect and use personal information about you during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR).
It applies to all employees, workers and contractors.
Speed is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.
This notice applies to current and former employees, workers and contractors. This notice does not form part of any contract of employment or other contract to provide services. We may update this notice at any time.
It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
The kind of information we hold about you
|Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
There are “special categories” of more sensitive personal data which require a higher level of protection.
We will collect, store, and use the following categories of personal information about you:
Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses; date of birth; gender; marital status and dependants; next of kin and emergency contact information; national Insurance number; bank account details, payroll records and tax status information; current salary and history, annual leave, pension and benefits information; start date; location of employment or workplace; copy of driving licence; recruitment information (including copies of right to work documentation, references and other information included in a CV or cover letter or as part of the application process); employment records (including job titles, work history, working hours, training records and professional memberships); performance, disciplinary and grievance information; CCTV footage and office entry system information; photographs.
We may also collect, store and use the following “special categories” of more sensitive personal information:
Information about your race or ethnicity, religious beliefs, sexual orientation and political opinions; information about your health, including any medical condition, health and sickness records.
How is your personal information collected?
We collect personal information about employees, workers and contactors through the application and recruitment process, either directly from candidates or sometimes from an employment agency or background check provider. We may sometimes collect additional information from third parties including former employers.
We will collect additional personal information in the course of job-related activities throughout the period of you working for us.
How we will use information about you
|We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
1. Where we need to perform the contract we have entered into with you.
2. Where we need to comply with a legal obligation.
3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be rare:
1. Where we need to protect your interests (or someone else’s interests).
2. Where it is needed in the public interest.
Situations in which we will use your personal information
We need all the categories of information in the list above primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below.
Making a decision about your recruitment or appointment; determining the terms on which you work for us; checking you are legally entitled to work in the UK; paying you and, if you are an employee, deducting tax and National Insurance contributions; providing benefits to you; administering the contract we have entered into with you; business management and planning, including accounting and auditing; conducting performance reviews, managing performance or capability and determining performance requirements; making decisions about salary reviews and compensation; gathering evidence for possible grievance or disciplinary hearings; making decisions about your continued employment or engagement; education, training and development requirements; dealing with legal disputes involving you, or other employees, workers and contractors, including accidents at work; managing sickness absence; complying with health and safety obligations; to prevent fraud; to monitor your use of our information and communication systems to ensure compliance with our IT policies; to conduct data analytics studies to review and better understand employee retention and attrition rates; equal opportunities monitoring.
If you fail to provide personal information
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as paying you or providing a benefit), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers).
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Do we need your consent?
We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights in the field of employment law. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
We may have to share your data with third parties, including third-party service providers and other entities in the group.
We require third parties to respect the security of your data and to treat it in accordance with the law.
We may transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information.
We have put in place measures to protect the security of your information. Details of these measures are available upon request.
Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer an employee, worker or contractor of the company we will retain and securely destroy your personal information in accordance with applicable laws and regulations.
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact your local data privacy representative. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Data protection officer
We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the Business’s Data Privacy Representative or the DPO, Head of Mission IT: email@example.com. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
Changes to this privacy notice
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
This website is owned and operated by Speed Communications Agency Limited.
We are registered in England under registration number 02599713 and our registered office is at 80 Goswell Rd, London EC1V 7DB.
You can contact us by writing to the business addresses given above or by email to firstname.lastname@example.org.